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Hastings Supplier Management Platform (GEP Smart)

For Remit to Location, should the address be Company&#39;s HQ or Company&#39;s bank address?

The Remit to Location, should be company&#39;s HQ address.

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How can I change the currency in Business Information?

You may proceed to create a change request and edit the currency.

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Are there any supporting documents needed if we need to update our existing bank account details or are registering onto the platform for the first time?

Yes, you are required to submit bank statement header or bank confirmation letter for the bank details.

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When I edit and try to submit my supplier profile, the message &quot;IBAN CANNOT BE EMPTY&quot; shows up. Why is that so?

IBAN is a mandatory field in SMART. However, if IBAN is not applicable for your bank information, you can simply enter &quot;0&quot;.

The practical driving test is your chance to demonstrate how safe and confident you are on the road and prove to a certified examiner you're aware of – and abide by – the Highway Code.

How do we know that our profile has been activated? Is there any icon to show our profile is already active?

If you are referring to the profile status, kindly refer to the Status field under Basic Details section. It should say Approved. If you are referring to user activation, you can refer to the person&#39;s name under Contact Information section. There will be a last login date there which indicates that the user is active.

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All the tabs in my company profile are green and the status of my profile is Approved. However, the percentage on the bottom left corner of the screen still says that profile is not complete. Can I know what other information is required?

The percentage refers to the completion of your profile including nonmandatory field. As long as your profile is in Approved status, you may ignore the % completion.

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What do I do if my profile is in &quot;Registered&quot; status?

You would need to complete your Supplier Profile with all the mandatory information e.g. Basic Details, Location Information (at least 1 Ordering Location), Marketing Information (currency). As long as you have completed the mandatory fields, please submit it for approval. Your profile will now be under review. Once it is approved, your profile status will then be &quot;Approved&quot;.

Here&#39;s our handy <a href="/static/documents/legal/supplier-registration-process.pdf" 
 onClick="(function(e){
 window.dataLayer = window.dataLayer || [];
 window.dataLayer.push({
 event: 'click',
 event_type: 'link_click',
 link_name: e.target.innerText,
 destination: e.target.href,
 section_name: e.target?.name || undefined,
 journey_type: 'brochureware', 
 application_name: 'brochureware',
 application_domain: 'https://www.hastingsdirect.com',
 page_path: window.location.pathname,
 page_name: 'Suppliers'
 });
 })(event)"
 >user guide for Supplier Registration</a>.

Here&#39;s a handy <a href="https://youtu.be/BnW6s61GDD8" 
 onClick="(function(e){
 window.dataLayer = window.dataLayer || [];
 window.dataLayer.push({
 event: 'click',
 event_type: 'link_click',
 link_name: e.target.innerText,
 destination: e.target.href,
 section_name: e.target?.name || undefined,
 journey_type: 'brochureware', 
 application_name: 'brochureware',
 application_domain: 'https://www.hastingsdirect.com',
 page_path: window.location.pathname,
 page_name: 'Suppliers'
 });
 })(event)"
 target="_blank">video to watch</a>

I could not complete registration in self-service portal, what should I do?

Please raise a ticket to the support team at <a href="mailto:support@gep.com" 
 onClick="(function(e){
 window.dataLayer = window.dataLayer || [];
 window.dataLayer.push({
 event: 'click',
 event_type: 'link_click',
 link_name: e.target.innerText,
 destination: e.target.href,
 section_name: e.target?.name || undefined,
 journey_type: 'brochureware', 
 application_name: 'brochureware',
 application_domain: 'https://www.hastingsdirect.com',
 page_path: window.location.pathname,
 page_name: 'Suppliers'
 });
 })(event)"
 >support@gep.com</a> or contact GEP at <a href="tel:+442034786123" 
 onClick="(function(e){
 window.dataLayer = window.dataLayer || [];
 window.dataLayer.push({
 event: 'click',
 event_type: 'link_click',
 link_name: e.target.innerText,
 destination: e.target.href,
 section_name: e.target?.name || undefined,
 journey_type: 'brochureware', 
 application_name: 'brochureware',
 application_domain: 'https://www.hastingsdirect.com',
 page_path: window.location.pathname,
 page_name: 'Suppliers'
 });
 })(event)"
 >0203 478 6123</a>

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I have tried resetting my password but I have not received any reset email.

Please raise a ticket to the support team at <a href="mailto:support@gep.com" 
 onClick="(function(e){
 window.dataLayer = window.dataLayer || [];
 window.dataLayer.push({
 event: 'click',
 event_type: 'link_click',
 link_name: e.target.innerText,
 destination: e.target.href,
 section_name: e.target?.name || undefined,
 journey_type: 'brochureware', 
 application_name: 'brochureware',
 application_domain: 'https://www.hastingsdirect.com',
 page_path: window.location.pathname,
 page_name: 'Suppliers'
 });
 })(event)"
 >support@gep.com</a> or contact GEP at <a href="tel:+442034786123" 
 onClick="(function(e){
 window.dataLayer = window.dataLayer || [];
 window.dataLayer.push({
 event: 'click',
 event_type: 'link_click',
 link_name: e.target.innerText,
 destination: e.target.href,
 section_name: e.target?.name || undefined,
 journey_type: 'brochureware', 
 application_name: 'brochureware',
 application_domain: 'https://www.hastingsdirect.com',
 page_path: window.location.pathname,
 page_name: 'Suppliers'
 });
 })(event)"
 >0203 478 6123</a>

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Will my account be temporary disabled after not logging into SMART for a long time?

No, your account will not be disabled if you have not used it in a long time. However, you may be required to reset your password.

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How do we get the invitation to create a GEP SMART account?

You shall receive an email from smart@gep.com to create a SMART account

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Can I know what is the functionality of multiple users in SMART as we can only log in using 1 ID

Each user will have their own ID. For example, if you have 3 different colleagues responsible for different areas of responsibility, you can add their contacts into the supplier profile. Each of them will then receive an invitation from SMART to create their own user accounts. However, when they log into SMART, they will always be tagged to the same company.

I need to update, add to, or change some of the information within my Company Profile. &nbsp;How do I do this?

Log in to your profile and access the profile from the top header (you will see Hastings Direct listed).&nbsp; You will see a &ldquo;Change Request&rdquo; button on the bottom right of the screen.&nbsp; Click on this to update any information within the record.&nbsp; Hastings will be notified as soon as you have made the change, and you will see these featured in your record once Hastings have acknowledged the change.

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How many change requests are allowed at one time?

Only 1 change request is allowed at one time. You will need to wait for the approval of the change request prior to creating a new change request.

When adding contact information for additional users, what should we do if the system cannot send the link to the users to activate the account?

The system will send the link automatically to the new users. If the user has still not received the link, please raise a ticket to our support team at&nbsp;<a href="mailto:support@gep.com" 
 onClick="(function(e){
 window.dataLayer = window.dataLayer || [];
 window.dataLayer.push({
 event: 'click',
 event_type: 'link_click',
 link_name: e.target.innerText,
 destination: e.target.href,
 section_name: e.target?.name || undefined,
 journey_type: 'brochureware', 
 application_name: 'brochureware',
 application_domain: 'https://www.hastingsdirect.com',
 page_path: window.location.pathname,
 page_name: 'Suppliers'
 });
 })(event)"
 >support@gep.com</a>.

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Can the profile details be filled by all registered members or only the primary contact person?

Only the Primary Contact for the account needs to fill in the supplier profile details.

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Are we allowed to change our Primary Contact at any point in time?

Yes, you would be able to change your Primary Contact by creating a change request. You can assign any one of your contacts to be the Primary Contact for your company.

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Our contact person who created the account has left my company. I do not want him to have any access to the account. What should I do?

You will need to delete the contact under the Contact Information tab. The person should not be able to log into SMART and access your company details after that.

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Can users be assigned according to their roles e.g. technical support lead, accounts administrator, etc?

You may update their roles accordingly in the Contact Information section.

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I do not see an &quot;Add&quot; option in Contact Information to add a new user. What do I do?

Click the &ldquo;Change Request&rdquo; button to initiate the request and set up a new user.

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Is there a maximum number of contacts that we can assign to a particular role?

No, there is currently no maximum. Multiple contacts can be assigned to any particular role in your SMART account.

Hastings Supplier Management Platform (GEP Smart)

User Guidance

Account Activation

Making Changes to your Company Profile

Contact Information

Location and Banking Information

Profile Set Up and Approval