Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS/critical care worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Car insurance

Insurance quotes for cars.

Choose car insurance with flexible levels of cover and optional extras. Take advantage of great cover at the right price, and enjoy the open road.

Get a car insurance quote

Manage your account

MyAccount makes managing your
insurance quicker and easier

Go to MyAccount

Home insurance

Feel the confidence that comes with having your home and contents insured. Choose from buildings, contents or combined insurance policies to get the right level of cover for you.

  • Up to £150,000 contents insurance
  • £1,000,000 buildings insurance
  • Alternative accommodation cover
Get a home insurance quote

Bike insurance

Our motorbike insurance offers a range of options to suit every budget and level of requirement, so you can relax and enjoy the open road.

  • 90 days of EU motorbike cover per trip
  • Multi bike - savings on additional bikes
  • Uninsured driver promise
Get a bike insurance quote

Van insurance

Protect your van with flexible insurance options including breakdown cover and legal protection, so if things go wrong you can get back to work as soon as possible.

  • Get a courtesy vehicle while yours is repaired
  • £300 of personal items cover
  • Uninsured driver promise
Get a van insurance quote

Existing customers

Manage your account

With MyAccount you can view your documents and many of our customers can make changes to their policy including:

  • Update your vehicle
  • Add a driver
  • Change your address.

› More about MyAccount

Go to MyAccount

Make a new claim

We're sorry to hear you've had an incident. To get you to the help you need quickly go to our claims help centre to make a new claim for your car, home, van or bike insurance.

We're here for you 24 hours a day, seven days a week.

Manage an existing claim

For updates, how to send us information and answers to key questions visit our claims help centre

Go to claims help centre

Broken down?

Here's how to get in touch with us if you've broken down and need help.

Call centre open 24 hours a day, seven days a week.

Windscreen repair

If your windscreen is cracked or chipped please call the helpline number found in your policy documents.

Contact us

Here's how to get in touch with us

Get in contact

Telematics insurance

SmartMiles offers great savings on insurance for young and new drivers who are safe behind the wheel. Plus, we'll give you hints and tips to help you improve your driving, so you can save even more at renewal.

› More about telematics

Get a telematics insurance quote

Defaqto 5 Star rated

Our car insurance is Defaqto 5 Star rated

Award winning

Voted Car Insurance Provider of the Year
by the general public in 2018

Join us...