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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Information about our insurers

Before you buy your insurance, we'll give you the information you need to make an informed decision about which policy to choose.

We're an intermediary, acting on behalf of several insurers. We don't make recommendations or give advice, so please consider all information carefully when you buy to make sure the product(s) offered meet your requirements.

We receive commission paid by the insurer and a fee paid by you. The total price you'll pay is made up of the insurer's premium plus our fee, together with Insurance Premium Tax (IPT) at the current rate.

We and the insurer(s) named on your policy and policy schedule(s) are the data controllers. This means we and the insurers are in charge of, and responsible for, handling your personal data. You can find more information about this in our privacy notice.

For more information about how the insurers will use your personal data, please visit their website where you'll find their privacy policy.

Main Insurer Insurer Capacity Provider Car Bike Van Home
Advantage Insurance Company Limited, which is an associated company of Hastings  
AXA Insurance UK PLC      
Covea Insurance PLC      
Integra Insurance Solutions Limited HDI Global Specialty SE UK Branch      
Lloyds Bank General Insurance Limited        
Royal & Sun Alliance Insurance PLC        
Sabre Insurance Co Ltd        

The following providers are used for our Optional Additional Products.

Product Administrator Insurer Car Bike Van Home
Breakdown (Motor) RAC Motoring Services RAC Insurance Limited  
Helmets & Leathers Canopius Managing Agents Ltd Lloyd's syndicate 4444
managed by Canopius Managing Agents Limited
     
Home Emergency AXA Assistance (UK) Ltd Inter Partner Assistance S.A      
Key Protection URIS Group Ltd Inter Partner Assistance S.A    
Legal Expenses Insurance (Family) Arc Legal Assistance Ltd AmTrust Europe Limited      
Legal Expenses Insurance (Motor) Carpenters Ltd Allianz Legal Protection,
a trading name of Allianz Insurance plc
 
Personal Accident Canopius Managing Agents Ltd Lloyd's syndicate 4444
managed by Canopius Managing Agents Limited
 
Substitute Vehicle URIS Group Ltd UK General Insurance Limited,
on behalf of Great Lakes Insurance SE
   

The following insurers and providers are no longer available for new policies.

Main insurer Insurer Capacity Provider Car Bike Van Home
AXA Insurance UK PLC        
Geo Personal Lines        
Sabre Insurance Co Ltd        

The following providers are no longer used for our Optional Additional Products.

Product Administrator Insurer Car Bike Van Home
Breakdown (Motor) AXA Assistance (UK) Ltd Inter Partner Assistance S.A  
Legal Expenses Insurance (Family) Arc Legal Assistance Ltd Inter Partner Assistance S.A      
Legal Expenses Insurance (Motor) Carpenters Ltd Inter Partner Assistance S.A  
Tools in Transit Direct Group Ltd UK General Insurance Limited, on behalf of Great Lakes Insurance SE      

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