Hastings Direct.

Important - Coronavirus update

In line with advice from the Government and the FCA, we now have a limited number of staff in the office and are working hard to enable more employees to work from home. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated, so make sure to check back regularly.

  • To help us prioritise urgent calls, please use our online services to manage your policy where you can. Please only call us in exceptional circumstances, as otherwise we may not be able to help you at this time.
  • If you have a car policy, you can change your address or vehicle, add or remove drivers, or make payments in MyAccount or the app.
  • You can also report a new car claim or get an update on your car's repair in MyAccount.
  • If you're worried about financial difficulties or you're using your insured vehicle or home differently because of Coronavirus and you want to update your policy, please read our Coronavirus FAQs about what to do next.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed.
  • If you do need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Information about our insurers

Before you buy your insurance, we'll give you the information you need to make an informed decision about which policy to choose.

We're an intermediary, acting on behalf of several insurers. We don't make recommendations or give advice, so please consider all information carefully when you buy to make sure the product(s) offered meet your requirements.

We receive commission paid by the insurer and a fee paid by you. The total price you'll pay is made up of the insurer's premium plus our fee, together with Insurance Premium Tax (IPT) at the current rate.

We and the insurer(s) named on your policy and policy schedule(s) are the data controllers. This means we and the insurers are in charge of, and responsible for, handling your personal data. You can find more information about this in our privacy notice.

For more information about how the insurers will use your personal data, please visit their website where you'll find their privacy policy.

Main Insurer Insurer Capacity Provider Car Bike Van Home
Advantage Insurance Company Limited, which is an associated company of Hastings  
AXA Insurance UK PLC      
Covea Insurance PLC      
Integra Insurance Solutions Limited HDI Global Specialty SE UK Branch      
Lloyds Bank General Insurance Limited        
Royal & Sun Alliance Insurance PLC        
Sabre Insurance Co Ltd        

The following providers are used for our Optional Additional Products.

Product Administrator Insurer Car Bike Van Home
Breakdown (Motor) RAC Motoring Services RAC Insurance Limited  
Helmets & Leathers Canopius Managing Agents Ltd Lloyd's syndicate 4444
managed by Canopius Managing Agents Limited
     
Home Emergency AXA Assistance (UK) Ltd Inter Partner Assistance S.A      
Key Protection URIS Group Ltd Inter Partner Assistance S.A    
Legal Expenses Insurance (Family) Arc Legal Assistance Ltd AmTrust Europe Limited      
Legal Expenses Insurance (Motor) Carpenters Ltd Allianz Legal Protection,
a trading name of Allianz Insurance plc
 
Personal Accident Canopius Managing Agents Ltd Lloyd's syndicate 4444
managed by Canopius Managing Agents Limited
 
Substitute Vehicle URIS Group Ltd UK General Insurance Limited,
on behalf of Great Lakes Insurance SE
   

The following insurers and providers are no longer available for new policies.

Main insurer Insurer Capacity Provider Car Bike Van Home
AXA Insurance UK PLC        
Geo Personal Lines        
Sabre Insurance Co Ltd        

The following providers are no longer used for our Optional Additional Products.

Product Administrator Insurer Car Bike Van Home
Breakdown (Motor) AXA Assistance (UK) Ltd Inter Partner Assistance S.A  
Legal Expenses Insurance (Family) Arc Legal Assistance Ltd Inter Partner Assistance S.A      
Legal Expenses Insurance (Motor) Carpenters Ltd Inter Partner Assistance S.A  
Tools in Transit Direct Group Ltd UK General Insurance Limited, on behalf of Great Lakes Insurance SE      

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