Contact us

You can find the answers to our most frequently asked questions at Hastings help.

Did you know you can manage your policy online? Open the section below that applies to you.

Existing users

If you've already registered, please sign in as an existing user.

› Sign in to your account if you've already registered

New users

If you already have a policy with us but you haven't opened an online account, please register as a new user.

› Register for online access now

Policy changes & requests

Choose one of the links below to help us deal with your query.

Please note that if you have already requested your MOT voucher, Halfords Autocentres will email your voucher between 30 and 60 days prior to the MOT date you supplied.

Customer services

Call 0800 035 4801

Policy renewal

Most policies are set to automatically renew, so if you are happy with the details in your renewal quote and don't wish to make any changes, check your renewal notice as it will confirm if you need to contact us.

If you need to provide us with new payment details, or wish to discuss any other points regarding your renewal, please contact us on 0800 035 4790.

New quote

For a new car insurance quote:

Opening times

  • Monday-Friday 8am-9pm
  • Saturday 9am-5:30pm
  • Sunday 10am-5pm

Hastings Direct call centres are UK based.

Claims

To register a new claim:

Open 24 hours a day, seven days a week.

Or enquire about an existing claim online

Breakdown assistance

Open 24 hours a day, seven days a week.

Hastings Direct breakdown assistance call centres are UK or Ireland based.

Policy changes & requests

Please choose one of the links below to help us deal with your query.

Please note that if you have already requested your MOT voucher, Halfords Autocentres will email your voucher between 30 and 60 days prior to the MOT date you supplied.

Customer services

Call 0800 035 4801

Policy renewal

Most policies are set to automatically renew, so if you are happy with the details in your renewal quote and don't wish to make any changes, check your renewal notice as it will confirm if you need to contact us.

If you need to provide us with new payment details, or wish to discuss any other points regarding your renewal, please contact us on 0800 035 4790.

New quote

For a new bike insurance quote:

Opening times

  • Monday-Friday 8am-9pm
  • Saturday 9am-5:30pm
  • Sunday 10am-5pm

Hastings Direct call centres are UK based.

Claims

To register a new claim:

Open 24 hours a day, seven days a week.

Or enquire about an existing claim online

Breakdown assistance

Open 24 hours a day, seven days a week.

Hastings Direct breakdown assistance call centres are UK or Ireland based.

Customer services

For policies purchased in 2014:

Policy renewal

Most policies are set to automatically renew, so if you are happy with the details in your renewal quote and don't wish to make any changes, check your renewal notice as it will confirm if you need to contact us.

If you need to provide us with new payment details, or wish to discuss any other points regarding your renewal, please contact us on 0800 101 8158.

New quote

For a new home insurance quote:

Opening times

  • Monday-Friday 8am-9pm
  • Saturday 9am-5:30pm
  • Sunday 10am-5pm

Hastings Direct call centres are UK based.

Claims

To register or discuss an existing claim, please contact your insurer directly. Their contact details can be found in your policy documents.

Customer services

Please call 0800 035 4946.

Policy renewal

Most policies are set to automatically renew, so if you are happy with the details in your renewal quote and don't wish to make any changes, check your renewal notice as it will confirm if you need to contact us.

If you need to provide us with new payment details, or wish to discuss any other points regarding your renewal, please contact us on 0800 101 8158.

New quote

For a new van insurance quote:

Opening times

  • Monday-Friday 8am-9pm
  • Saturday 9am-5:30pm
  • Sunday 10am-5pm

Hastings Direct call centres are UK based.

Claims

Register a new claim:

Open 24 hours a day, seven days a week.

Breakdown assistance

Open 24 hours a day, seven days a week.

Hastings Direct breakdown assistance call centres are UK or Ireland based.

For breakdown assistance:

Opening times

Open 24 hours a day, seven days a week.

Hastings Direct breakdown assistance call centres are UK or Ireland based.

We charge fees to cover the costs involved in setting up, servicing and cancelling a policy. This includes administration costs, printing and postage costs.

Please read this breakdown of our fees for further details.

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› Read about how we deal with complaints.

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