Hastings Direct — Car, Van, Bike & Home Insurance

Contact us

Here you'll find all the ways you can get in touch with us

Breakdown assistance

We're here 24 hours a day, 7 days a week.


Need your documents?

Download your policy documents or log into MyAccount for your policy documents and other useful information

Need to make a change to your policy?

On my…

I want to…

This service is only available for car or bike policies. If you'd like to make a change to a home policy, please call us on 0333 321 9681

This service is only available for car or bike policies. If you'd like to make a change to a van policy, please call us on 0333 321 9682

Report an incident or discuss a claim

To report an incident, please call 0333 321 9800. We're here 24 hours a day, 7 days a week.

For an enquiry about an on-going claim, please visit the claims centre.

Go to claims centre

MyAccount

 

Log in to view your policy documents and other useful information.

If your policy number begins with 'XA' you can also make live updates and manage your payments.

Go to MyAccount

To talk to us

If you haven't found your answer yet, it might be time to pick up the phone.

Choose an option below to make sure you talk to the right person.


Our call centres are open:

  • Monday-Friday 8am-9pm
  • Saturday 9am-5:30pm
  • Sunday 10am-5pm

Policy

Policy renewal — 0333 321 9790
New quote — 0333 321 9675

Claims

Claims (UK) — 0333 321 9800
Claims (EU) — +44 1424 738 585
Open 24 hours a day, seven days a week.

Help & changes

Customer services — 0333 321 9801

Breakdown

Breakdown (UK) — 0333 321 9680
Breakdown (EU) — +44 1737 815 876
Open 24 hours a day, seven days a week.

Policy

Policy renewal — 0333 321 9790
New quote — 0333 321 9675

Claims

Claims (UK) — 0333 321 9800
Claims (EU) — +44 1424 738 585
Open 24 hours a day, seven days a week.

Help & changes

Customer services — 0333 321 9801

Breakdown

Breakdown (UK) — 0333 321 9680
Breakdown (EU) — +44 1737 815 876
Open 24 hours a day, seven days a week.

Policy

Policy renewal — 0333 321 9681
New quote — 0333 321 9675

Claims

To register or discuss an existing claim, please contact your insurer directly. Their contact details can be found in your policy documents.

Help & changes

Customer services — 0333 321 9681

Policy

Policy renewal — 0333 321 9681
New quote — 0333 321 9675

Claims

Claims (UK) — 0333 321 9800
Claims (EU) — +44 1424 738 585
Open 24 hours a day, seven days a week.

Help & changes

Customer services — 0333 321 9682

Breakdown

Breakdown (UK) — 0333 321 9680
Breakdown (EU) — +44 1737 815 876
Open 24 hours a day, seven days a week.

Complaints

› Register a complaint online

Call 0333 321 9677

Or write to:
Customer Relations Department,
Hastings Direct,
Conquest House,
Collington Avenue,
Bexhill-on-Sea,
East Sussex,
TN39 3LW

› Read about how we deal with complaints.

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