Hastings Direct — Car, Van, Bike & Home Insurance

Contact us

Here you'll find all the ways you can get in touch with us

Breakdown assistance

If you have breakdown assistance as part of your Hastings policy, we're here 24 hours a day, 7 days a week.

Policy taken out before 23rd August 2018

AXA
Open 24 hours a day, seven days a week.

Policy taken our after 23rd August 2018 (car only)

RAC
Open 24 hours a day, seven days a week.

Need your documents?

Download your policy documents or log into MyAccount for your policy documents and other useful information

Need to make a change to your policy?

On my…

I want to…

Need to discuss your renewal?

If you have a car policy beginning with 'XA' and are registered for MyAccount you can accept and pay for your renewal online through MyAccount.

If you want to renew another type of policy or want to discuss your renewal quote then call us on:

Car or Bike – 0333 321 9790

Van or Home – 0333 321 9681

Report an incident or discuss a claim

To report an incident, please call 0333 321 9800. We're here 24 hours a day, 7 days a week.

For an enquiry about an on-going claim, please visit the claims centre.

Go to claims centre

MyAccount

 

Log in to view your policy documents and other useful information.

If your policy number begins with 'XA' you can also make live updates and manage your payments.

Go to MyAccount

To talk to us

If you haven't found your answer yet, it might be time to pick up the phone.

Choose an option below to make sure you talk to the right person.


Policy

Policy renewal — 0333 321 9790
New quote — 0333 321 9675

Claims

Claims (UK) — 0333 321 9800
Claims (EU) — +44 1424 738 585
Open 24 hours a day, seven days a week.

Help & changes

Customer services — 0333 321 9801

Breakdown

Policy taken out before 23rd August 2018

AXA
Breakdown (UK) — 0333 321 9644
Breakdown (EU) — 00 44 1737 815 876

Policy taken out after 23rd August 2018

RAC
Breakdown (UK) — 0333 321 9818
Breakdown (EU) — 00 33 472 43 52 55
Open 24 hours a day, seven days a week.

Our call centres are open:

Monday-Friday 8am-9pm
Saturday 9am-5:30pm
Sunday 10am-5pm
Unless specified otherwise

Policy

Policy renewal — 0333 321 9790
New quote — 0333 321 9675

Claims

Claims (UK) — 0333 321 9800
Claims (EU) — +44 1424 738 585
Open 24 hours a day, seven days a week.

Help & changes

Customer services — 0333 321 9801

Breakdown

AXA
Breakdown (UK) — 0333 321 9644
Breakdown (EU) — 00 44 1737 815 876
Open 24 hours a day, seven days a week.

Our call centres are open:

Monday-Friday 8am-9pm
Saturday 9am-5:30pm
Sunday 10am-5pm
Unless specified otherwise

Policy

Policy renewal — 0333 321 9681
New quote — 0333 321 9675

Help & changes

Customer services — 0333 321 9681

Claims

Please contact your insurer directly.

AXA and Advantage: 0345 873 4429
Towergate: 01708 777 710

If you're unsure who you are insured with, details can be found in your policy documentation. You can view your documents in MyAccount. If you don’t have MyAccount then call us on 0333 321 9681.

Our call centres are open:

Monday-Friday 8am-9pm
Saturday 9am-5:30pm
Sunday 10am-5pm
Unless specified otherwise

Policy

Policy renewal — 0333 321 9681
New quote — 0333 321 9675

Claims

Claims (UK) — 0333 321 9800
Claims (EU) — +44 1424 738 585
Open 24 hours a day, seven days a week.

Help & changes

Customer services — 0333 321 9682

Breakdown

AXA
Breakdown (UK) — 0333 321 9644
Breakdown (EU) — 00 44 1737 815 876
Open 24 hours a day, seven days a week.

Our call centres are open:

Monday-Friday 8am-7pm
Unless specified otherwise

Complaints

› Register a complaint online

Call 0333 321 9677

Or write to:
Customer Relations Department,
Hastings Direct,
Conquest House,
Collington Avenue,
Bexhill-on-Sea,
East Sussex,
TN39 3LW

› Read about how we deal with complaints.

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