Contact us

There are lots of ways you can get in touch with us and you may be able to find the help you need online

Breakdown

If you've broken down, don't worry - help is there for you. Just call your breakdown provider:

If your policy number begins with XA, your breakdown provider is RAC:

  • RAC breakdown (UK): 0333 321 9818
  • RAC breakdown (EU): +33 472 43 52 55
  • For deaf, hard of hearing or speech-impaired customers please text the word 'breakdown' to: 07855 828 282

If your policy number begins with H, your breakdown provider is AXA:

If you don't know your policy number, please use the AXA breakdown details above.

Have a question?

Need your documents?

It's really easy to get instant access to your documents. Simply log in to MyAccount to view, print and download them at a time that suits you.

Alternatively, select what type of insurance you have below to download them here.

Getting in touch

It won't take long to get you the help you need whether FAQs, MyAccount or online forms. Just give us a bit more detail so we can make sure we get you to the right place.

Car
Home
Multi car
Bike
Van
Other

Home insurance

Policy management

If you'd like to get a new quote, make a change to your policy or just talk to us about something, you can start a webchat.

To talk to us about a renewal, call 0333 321 9681

Documents

For instant access to all your documents including your insurance certificates and welcome pack please log in to MyAccount . You can also download your insurance policy booklets here

Can't find what you need or want to cancel your policy? Please call us on 0333 321 9675

Are you:

  • An NHS / critical care worker
  • Having problems making payments
  • Suffering from a bereavement or severe / long term illness, injury or disability?

Here's how you select priority help

Our customer service teams are available:

Monday-Friday 9am-6pm
Saturday 10am-2pm
Sunday closed
Bank holidays 9am-5pm

Claims

Making a claim or want to talk about an existing claim? You'll need to call your insurance provider. Your policy documents will tell you which of the below your cover is provided by:

Claims teams are available.

New claims open 24 hours a day, 7 days a week

Van insurance

Policy management

For a new quote

For renewals, please call:

To make changes to your policy please start a web chat.

To cancel your policy please call us on:

To make a payment please:

  • Call us on 0333 321 9681 (if your policy number starts with 'H')
  • Go to MyAccount (if your policy number starts with 'XA').

Documents

For documents like your insurance certificate or welcome pack, please use our Webchat. You can download your policy booklets here

Are you:

  • An NHS / critical care worker
  • Having problems making payments
  • Suffering from a bereavement or severe / long term illness, injury or disability?

Here's how you select priority help.

Breakdown

If you've broken down, don't worry - help is there for you.

If your policy number begins with 'XA' please call RAC, your breakdown provider, on:

If you're deaf, hard of hearing or your speech is impaired, please text 'breakdown' to 07855 828 282 for help.

If your policy number starts with 'H' or you don't know your policy number, please call AXA, your breakdown provider, on:

Claims

For help with a new or existing claim, please call:

If you've been asked for more information

If we've asked you to contact us about the information you've provided for your policy, please call:

Our new business and renewals teams are available:

Monday-Friday 9am-6pm
Saturday 10am-2pm
Sunday closed

Our customer service teams are available:

Monday-Friday 9am-6pm
Bank holidays 9am-5pm

RAC call centres are open 24 hours a day, 7 days a week

AXA call centres are open 24 hours a day, 7 days a week

Our claims teams are available.

Existing claims

Monday-Friday 9am-6pm
Saturday 9am-5:30pm
Sunday 10am-5pm
Bank holidays 9am-5:30pm

New claims open 24 hours a day, 7 days a week

If we've asked for more information, we're available:

Monday-Friday 8am-7pm
Saturday 9am-1pm
Sunday closed

Multi car insurance

Policy management

If you'd like to get a new quote you can use our Webchat

To talk to us about a renewal, call us on 0333 321 9790

To cancel your policy please call us on 0333 321 9801

To make a payment please go to MyAccount

You can make a change to your policy via webchat

Documents

For insurance certificates or welcome pack please log in to MyAccount or you can use our Webchat. You can download your insurance policy booklets here.

Are you:

  • An NHS / critical care worker
  • Having problems making payments
  • Suffering from a bereavement or severe / long term illness, injury or disability? Here's how you select priority help.

Our customer service teams are available:

Monday-Friday 9am-6pm
Saturday 10am-2pm
Sunday closed
Bank holidays 9am–5pm

Breakdown

If you've broken down, don't worry – help is there for you, just call your breakdown provider. Your policy documents will tell you who your cover is provided by.

RAC - Policies starting after 23rd Aug '18
AXA - Policies starting before 23rd Aug '18

AXA & RAC call centres are open 24 hours a day, 7 days a week

Claims

To talk to us about a new or existing claim, call us on 0333 321 9800 (or 00 44 1424 738 585 from within the EU) for help

Our claims teams are available.

Existing claims

Monday-Friday 9am-6pm
Saturday 9am-5:30pm
Sunday 10am-5pm
Bank holidays 9am-5:30pm

New claims open 24 hours a day, 7 days a week

Bike insurance

Policy management

You can get a new quote here.

For renewals, please call:

To cancel your policy please call us on 0333 321 9801.

To make a payment please:

  • Call us on 0333 321 9801 (if your policy number starts with H)
  • Go to MyAccount (if your policy number starts with 'XA').

To make changes to your policy please start a webchat.

Documents

You'll find documents like your insurance certificate or welcome pack in MyAccount or you can download your policy booklets here.

Are you:

  • An NHS / critical care worker
  • Having problems making payments
  • Suffering from a bereavement or severe / long term illness, injury or disability?

Here's how you select priority help.

Our opening hours are:

Monday-Friday 9am-6pm
Saturday 10am-2pm
Sunday closed
Bank holidays 9am-5pm

Breakdown

If you've broken down, don't worry – help is there for you.

If your policy number begins with 'XA' please call RAC, your breakdown provider, on:

If you're deaf, hard of hearing or your speech is impaired, please text 'breakdown' to 07855 828 282 for help.

RAC call centres are open 24 hours a day, 7 days a week

If your policy starts with 'H' please call AXA, your breakdown provider, on:

If you're deaf, hard of hearing or your speech is impaired, please text 'breakdown' to 07624 808 266 for help.

AXA call centres are open 24 hours a day, 7 days a week

Claims

For help with a new or existing claim, please call:

Our claims teams are available:

New claims
24 hours a day, 7 days a week
Existing claims
Monday-Friday 9am-6pm
Saturday 9am-5:30pm
Sunday 10am-5pm
Bank holidays 9am-5pm

Please call us on
0333 321 9801 or start a webchat

Our opening hours are:

Monday-Friday 9am-6pm
Saturday 10am-2pm
Sunday closed
Bank holidays 9am-5pm
Are you:
  • An NHS / critical care worker
  • Having problems making payments
  • Suffering from a bereavement or severe / long term illness, injury or disability?
Here's how you select priority help.

MyAccount problem?

Our opening hours are:

Monday-Friday 9am-6pm
Saturday 10am-2pm
Sunday closed
Bank holidays 9am-5pm

You might find the help you need in our FAQ section, which has hundreds of answers to questions covering all areas of your policy.

If you suspect or know of any fraudulent activity to do with a Hastings Direct policy, please email us at FraudReporting@hastingsdirect.com. Make sure you include your policy number and a description of the incident. We aim to respond to this within five working days.

Alternatively, you can get in touch by calling us on 0333 321 9757 or start a webchat

Our call centres are open:

Monday-Friday 8am-7pm
Saturday 9am-1pm
Sunday closed

Our call centres are open:

Monday-Friday 8am-9pm
Saturday 9am-5:30pm
Sunday 10am-5pm
MyAccount problem?

Our claims centres are open 24 hours a day, 7 days a week

0333 321 9800 (UK)

00 44 1424 738 585 (EU)

So that we can prioritise calls from those who need urgent help, please call us to report your claim if you're an NHS / critical care worker, your car's un-driveable or you need urgent roadside assistance.

Manage your claim:

Register or track a claim in MyAccount

You can also email us at motorclaims@hastingsdirect.com, making sure to put your claim number (e.g. 300-10-XXXXXX) in the subject line.

If your query is urgent, please call.

MyAccount problem?

Our call centres are open:

Monday-Friday 9am-6pm
Saturday 9am-5:30pm
Sunday 10am-5pm
Bank holidays 9am-5:30pm

0333 321 9800 (UK)

00 44 1424 738 585 (EU)

So that we can prioritise calls from those who need urgent help, please call us to discuss your claim if you're an NHS / critical care worker.

Please call AXA, your breakdown provider, on
0333 321 9644 (UK)
00 44 1737 815 876 (EU)

AXA call centres are open 24 hours a day, 7 days a week

Please call RAC, your breakdown provider, on
0333 321 9818 (UK)
00 33 472 43 52 55 (EU)

RAC call centres are open 24 hours a day, 7 days a week

We're sorry if we haven't given you the service you were expecting. Please email us at customerrelations@hastingsdirect.com or tell us about your complaint online so we can try and make things right.

If you'd prefer, you can write to:
Customer Relations Department,
Hastings Direct,
Conquest House,
Collington Avenue,
Bexhill-on-Sea,
East Sussex,
TN39 3LW

Read about how we deal with complaints.

You can now request changes to your policy online.
Change my policy.

Having trouble?

Our call centres are open:

Monday-Friday 8am-9pm
Saturday 9am-5:30pm
Sunday 10am-5pm

Please call us on:

0333 321 9800 (UK)

00 44 1424 738 585 (EU)

Our claims centres are open:
Monday-Friday 8am-8pm
Saturday 9am-5:30pm
Sunday 10am-5pm

Please call us on:

0333 321 9800 (UK)

00 44 1424 738 585 (EU)

Our claims centres are open 24 hours a day, 7 days a week

If you've been asked for more information

If we've asked you to call us about the information you've provided for your policy, you can reach us on 0333 321 9757

Our opening hours are:

Monday-Friday 8am-7pm
Saturday 9am-1pm
Sunday closed

MyAccount problem?

Our opening hours are:

Monday-Friday 9am-6pm
Saturday 10am-2pm
Sunday closed
Bank holidays 9am-5pm

MyAccount problem?

Our opening hours are:

Monday-Friday 9am-6pm
Saturday 10am-2pm
Sunday closed
Bank holidays 9am-5pm

MyAccount problem?

Our opening hours are:

Monday-Friday 9am-6pm
Saturday 10am-2pm
Sunday closed
Bank holidays 9am-5pm

MyAccount problem?

Our opening hours are:

Monday-Friday 9am-6pm
Saturday 10am-2pm
Sunday closed
Bank holidays 9am-5pm
Are you:
  • An NHS / critical care worker
  • Having problems making payments
  • Suffering from a bereavement or severe / long term illness, injury or disability?
Here's how you select priority help.

MyAccount problem?

Our opening hours are:

Monday-Friday 9am-6pm
Saturday 10am-2pm
Sunday closed
Bank holidays 9am-5pm
Are you:
  • An NHS / critical care worker
  • Having problems making payments
  • Suffering from a bereavement or severe / long term illness, injury or disability?
Here's how you select priority help.