Hastings Direct
Planning to drive your vehicle in Europe? You may need a Green Card. Find out more

Contact us

There are lots of ways you can get in touch with us and you may be able to find the help you need online

Breakdown

If you've broken down, don't worry - help is there for you. Just call your breakdown provider:

If your policy number begins with XA, your breakdown provider is RAC:

  • RAC breakdown (UK): 0333 321 9818
  • RAC breakdown (EU): 00 33 472 43 52 55
  • For deaf, hard of hearing or speech-impaired customers please text the word 'breakdown' to: 07855 828 282

If your policy number begins with H, your breakdown provider is AXA:

If you don't know your policy number, please use the AXA breakdown details above.

Have a question?

Need your documents?

It's really easy to get instant access to your documents. Simply log in to MyAccount to view, print and download them at a time that suits you.

Alternatively, select what type of insurance you have below to download them here.

Getting in touch

It won't take long to get you the help you need, just give us a bit more detail so we can make sure we get you to the right place

Car
Home
Multi car
Bike
Van
Other

Home insurance

Policy management

If you'd like to get a new quote, make a change to your policy or just talk to us about something, call 0333 321 9675

To talk to us about a renewal, call 0333 321 9681

Documents

For instant access to all your documents including your insurance certificates and welcome pack please log in to MyAccount . You can also download your insurance policy booklets here

Can't find what you need? Call us on 0333 321 9675

Our customer service teams are available:

Monday-Friday 8am-9pm
Saturday 9am-5:30pm
Sunday 10am-5pm

Claims

Making a claim or want to talk about an existing claim? You'll need to call your insurance provider. Your policy documents will tell you which of the below your cover is provided by:

Our claims centres are open 24 hours a day, 7 days a week

Van insurance

Policy management

If you'd like to get a new quote, call 0333 321 9675

To talk to us about a renewal, call 0333 321 9681

To discuss, change or cancel your policy, or make a payment, call 0333 321 9681

Documents

For insurance certificates or welcome pack please call us on 0333 321 9675. You can also download your insurance policy booklets here

Breakdown

If you've broken down, don't worry - help is there for you. Just call your breakdown provider:

If your policy number begins with XA, your breakdown provider is RAC:

  • RAC Breakdown (UK): 0333 321 9818
  • RAC Breakdown (EU): 00 33 472 43 52 55
  • For deaf, hard of hearing or speech-impaired customers please text the word 'breakdown' to: 07855 828 282

If your policy number begins with H, your breakdown provider is AXA:

If you don't know your policy number, please use the AXA breakdown details above.

Claims

To talk to us about a new or existing claim, call us on 0333 321 9800 (or 00 44 1424 738 585 from within the EU) for help

Our new business and renewals teams are available:

Monday-Friday 8am-9pm
Saturday 9am-5:30pm
Sunday 10am-5pm

Our customer service teams are available:

Monday-Friday 8am-7pm, excluding bank holidays

RAC call centres are open 24 hours a day, 7 days a week

AXA call centres are open 24 hours a day, 7 days a week

Our claims centres are open 24 hours a day, 7 days a week

Multi car insurance

Policy management

If you'd like to get a new quote call 0333 321 9790 or Webchat

To talk to us about a renewal, call us on 0333 321 9790

To talk to us about your policy, cancel your policy or make a payment, call 0333 321 9801

You can make a change to your policy online or call 0333 321 9790 or start a Webchat

Documents

For insurance certificates or welcome pack please log in to MyAccount  or call us on 0333 321 9801. You can download your insurance policy booklets here.

Our customer service teams are available:

Monday-Friday 8am-9pm
Saturday 9am-5:30pm
Sunday 10am-5pm

Breakdown

If you've broken down, don't worry – help is there for you, just call your breakdown provider. Your policy documents will tell you who your cover is provided by.

RAC - Policies starting after 23rd Aug '18
AXA - Policies starting before 23rd Aug '18

AXA & RAC call centres are open 24 hours a day, 7 days a week

Claims

To talk to us about a new or existing claim, call us on 0333 321 9800 (or 00 44 1424 738 585 from within the EU) for help

Our claims centres are open 24 hours a day, 7 days a week

Bike insurance

Policy management

If you'd like to get a new quote call 0333 321 9801 or Webchat

To talk to us about a renewal, call us on 0333 321 9790

To talk to us about your policy, cancel your policy or make a payment, call 0333 321 9801

You can make a change to your policy online, 

 or call 0333 321 9790 or start a Webchat

Documents

For insurance certificates or welcome pack please log in or register for MyAccount or call us on 0333 321 9801. You can download your insurance policy booklets here.

Our customer service teams are available:

Monday-Friday 8am-9pm
Saturday 9am-5:30pm
Sunday 10am-5pm

AXA Breakdown

If you've broken down, don't worry – help is there for you. Just call AXA, your breakdown provider:

AXA call centres are open 24 hours a day, 7 days a week

Claims

To talk to us about a new or existing claim, call us on 0333 321 9800 (or 00 44 1424 738 585 from within the EU) for help

Our claims centres are open 24 hours a day, 7 days a week

Please call us on
0333 321 9801 or start a webchat

Our call centres are open:

Monday-Friday 8am-9pm
Saturday 9am-5:30pm
Sunday 10am-5pm

MyAccount problem?

Our call centres are open:

Monday-Friday 8am-9pm
Saturday 9am-5:30pm
Sunday 10am-5pm

Our call centres are open:

Monday-Friday 8am-9pm
Saturday 9am-5:30pm
Sunday 10am-5pm
MyAccount problem?

Our claims centres are open 24 hours a day, 7 days a week

0333 321 9800 (UK)

00 44 1424 738 585 (EU)

MyAccount problem?

Our call centres are open:

Monday-Friday 8am-8pm
Saturday 9am-5:30pm
Sunday 10am-5pm

0333 321 9800 (UK)

00 44 1424 738 585 (EU)

Please call AXA, your breakdown provider, on
0333 321 9644 (UK)
00 44 1737 815 876 (EU)

AXA call centres are open 24 hours a day, 7 days a week

Please call RAC, your breakdown provider, on
0333 321 9818 (UK)
00 33 472 43 52 55 (EU)

RAC call centres are open 24 hours a day, 7 days a week

We're sorry if we haven't given you the service you were expecting. Please call us on 0333 321 9677 or tell us about your complaint online so we can try and make things right.

If you'd prefer, you can write to:
Customer Relations Department,
Hastings Direct,
Conquest House,
Collington Avenue,
Bexhill-on-Sea,
East Sussex,
TN39 3LW

Read about how we deal with complaints.

You can now request changes to your policy online.
Change my policy.

Having trouble?

Our call centres are open:

Monday-Friday 8am-9pm
Saturday 9am-5:30pm
Sunday 10am-5pm

Please call us on:

0333 321 9800 (UK)

00 44 1424 738 585 (EU)

Our claims centres are open:
Monday-Friday 8am-8pm
Saturday 9am-5:30pm
Sunday 10am-5pm

Please call us on:

0333 321 9800 (UK)

00 44 1424 738 585 (EU)

Our claims centres are open 24 hours a day, 7 days a week

 

Join us...

A seagull standing on some railings