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Help centre

Which type of insurance do you need help with?

Claims and breakdown support

Manage and customise policy

Manage renewal

Manage payments and account details

Check details and documents

Online help

Something else

Covid

Got a SmartMiles policy? Go to the SmartMiles website to get help

Claims and breakdown support

Breakdown support

If you've purchased breakdown cover or have a premier policy, the RAC are on hand to give you the help you need 24/7.

Please call them on 0333 321 9818 (UK) or 00 33 472 43 52 55 (EU).

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Claims and breakdown support

Register a new claim

Sorry you've been in an accident. For information on our claims process please visit our claims page. To register a new claim, please go to MyAccount.

Claims and breakdown support

Discuss an existing claim

Sorry you've been in an accident. For information on our claims process please visit our claims page. You can get an update on your claim's progress in MyAccount.

You can also email us at motorclaims@hastingsdirect.com, just make sure to put your claim number (e.g. 300-10-XXXXXX) in the subject line.

Claims and breakdown support

Register a windscreen claim

Please call our approved repairers on 0333 999 2954 to arrange a repair, making sure to have your registration number to hand. Sunroofs and panoramic roofs aren't covered but chips to windscreens and windows can usually be repaired quickly and easily.

You'll find information on your excess and details about what to do if you want to use your own supplier in your policy booklet.

Manage and customise policy

Get a quote for changing my policy

If you're thinking about adding a driver or getting a new car you can log into the app or MyAccount and get an instant quote for a change to your policy.

If you want to go ahead, you can pay for it there and then, all without having to call. Simply:

  1. Log in and select View policy on the policy you want to change.
  2. Choose what information you want to change (address, vehicle or driver) and add the new details.
  3. You'll be given a quote, which includes any change to your total price and any applicable fees.
  4. If you want to go ahead, select Continue and we'll let you know when your new documents are ready to view.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage and customise policy

Cancelling my policy

Sorry you want to leave us. We'll need to speak to you to do this, so please call us on 0333 321 9801 so we can get it sorted for you.

Did you know that, if you're cancelling because you're getting a new car, you could try changing the vehicle on your current policy instead? You can do this at any time in go to MyAccount or the app. Simply:

  1. Log in and select View policy on the policy you want to change.
  2. Select Manage Vehicle and add the details of the new car.
  3. You'll be given a quote, which includes any change to your total price and any applicable fees.
  4. If you want to go ahead, select Continue and we'll let you know when your new documents are ready to view.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage and customise policy

Get a quote for a new car

If you've bought a new car (or are thinking about it) you can find out how much it will cost to change your policy by getting an instant quote in the app or MyAccount. To go ahead with your change, you can pay for it there and then - all without having to call.

Simply:

  1. Log in and select View policy on the policy you want to change.
  2. Choose Edit vehicle and add the details of your new car.
  3. You'll be given a quote, which includes any change to your total price and any applicable fees.
  4. To go ahead and change your car, select Continue and we'll let you know when your new documents are ready to view.

Download your new Hastings Direct App or go to MyAccount

Google play logo. Google play logo.

Manage and customise policy

Get a quote for adding a driver

If you're thinking about adding a driver, either permanently or just for a short time, you can log into the app or MyAccount and get an instant quote. If you want to go ahead, you can pay for it there and then, all without having to call. Simply:

  1. Log in and select View policy on the one you want to change.
  2. Choose Edit driver and add the new driver details and how long you want them on the policy.
  3. You'll be given a quote, which includes any change to your total price and any applicable fees.
  4. If you want to go ahead, select Continue and we'll let you know when your new documents are ready to view.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage and customise policy

Change my address

To let us know you've moved house, simply log in to the app or MyAccount. You can update your details and pay for it there and then, all without having to call. Simply:

  1. Log in and select View policy on the one you want to change.
  2. Choose Change address and add the new details.
  3. You'll be given a quote, which includes any change to your total price and any applicable fees.
  4. Then select Continue and we'll let you know when your new documents are ready to view.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage renewal

Accept my renewal

Great! Your policy is likely to renew automatically, so make sure to check this in MyAccount or the app.

Simply go to Renewals and check policy's set to automatically renew. If it is, you can leave it and you're all done for another year!

If it's not set to automatically renew you just need to follow the steps to accept your renewal.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage renewal

Discuss my renewal

No problem. Please call us on 0333 321 9790 so we can help.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage renewal

View my renewal

Your renewal quote is saved securely in the app and MyAccount. Simply:

  1. Log in and go to Documents
  2. Select the link to view your renewal pack

Make sure to check all the documents in the pack and let us know if any of your details need changing.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage renewal

Cancel my renewal

Sorry you want to leave us. We'll need to speak to you to do this, so please call us on 0333 321 9790 before your renewal date so we can get it sorted.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage payments and account details

Make a payment

The simplest way to make a late payment is in MyAccount. All you need to do is:

  1. Log in, select Payments and, if you have more than one policy, choose the one you want to make a payment for.
  2. Select Make Payment.
  3. Enter your credit or debit card details and pay.

If your payment's been successful, you're all done, but if it hasn't, you'll be asked to try again.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage payments and account details

Discuss a payment

The easiest way to manage your payment details is in the app or MyAccount.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage payments and account details

Get help with my payments

We'll do everything we can to help, either financially or otherwise. Please contact us as soon as possible, all calls are completely confidential and we can speak to someone else on your behalf if you prefer – we'll just need your permission first.

Please don't cancel any payments or direct debits without speaking to us first. Missing payments means you run the risk of your policy being cancelled and we don't want you to be left uninsured.

You can find lots more impartial advice online with Money Advice Service, National Debtline, StepChange Debt Charity and the Citizens Advice Bureau.

If you'd like to talk to us, please call us on 0333 321 9630, Monday-Friday 9am–5pm.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage payments and account details

Change my direct debit date

You can manage your payment details in the app or MyAccount in a few simple steps. To change your payment date or bank account number just:

  1. Log in, go to Payments and select Update DD details
  2. Fill out the new details and select Update

Confirmation of your change will then be uploaded to MyAccount.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage payments and account details

Set up a new direct debit

Do you have an outstanding payment?

You can set up a new direct debit in the app or MyAccount in just a few simple steps:

  1. Log in and go to Payments
  2. Select Pay now
  3. Enter your credit or debit card details and select Make Payment
  4. Once the payment is successful, select Set up DD now
  5. Enter your direct debit details and select Agree and continue

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

You can set up a new direct debit in the app or MyAccount in just a few simple steps:

  1. Log in and go to Payments
  2. Select Set up direct debit
  3. Enter your direct debit details and select Agree and continue

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Check details and documents

Proof of your no claims discount

You can view, download or print your no claims discount (NCD) in MyAccount at any time. Simply:

  1. Log in and go to Documents
  2. Select Get NCD next to where your proof of no claims discount is listed.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Check details and documents

Find my documents

All your documents, such as your certificate of insurance or renewal quote, are saved securely in the app and MyAccount, where you can access them instantly whenever you need them.

Just log in and go to Documents to view, download or print the document you need.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Check details and documents

Get a document sent to me

All your documents, such as your certificate of insurance or renewal quote, are saved securely in the app and MyAccount, where you can access them instantly whenever you need them.

Just log in and go to Documents to view, download or print the document you need (or to ask for it to be posted to you).

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Online help

How do I register?

You can register for MyAccount on the log in page, just scroll to the bottom, select Register Account and follow the instructions.

Make sure to use the same email address you gave us when you bought your policy. If you're not sure which one you used, check your inboxes to see which address we've been emailing you on (some of our emails will come from Customer Services, rather than saying Hastings Direct).

If you bought your policy over the phone and didn't give us an email address, you won't be able to register.

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Online help

I'm having problems logging in

Sorry you're having problems logging in, we know it can be frustrating.

There are a few reasons why this could be the case, so check what the error message says at the top of the screen.

If it says Failed log in it means the details you're entering don't match our records, so please double check what you've entered.

If you see the message Already registered, it means you've already set up MyAccount so try signing in with the details you used when you registered.

Failed registration means the details you're using don't match the information you gave us when you bought your policy. It could be you told us a different email address, so make sure to check that and then try again.

Don't worry if you can't remember what password you used, just select Forgot password? and follow the instructions. We'll send you a reset email, so make sure to check your junk folder.

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Online help

What can I do in MyAccount and the app?

Whether you're at home or on the move, simply log in to the app or MyAccount to access documents and make changes to your policy. You can also manage your payments and renew online.

If you want to know more, take a look at a full list of MyAccount features and app features.

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Something else

We've asked you to contact us

If we've asked you to get in touch about some of the information you provided for your policy, please call us on 0333 321 9757.

If we want to speak to you about a claim, please email us at motorclaims@hastingsdirect.com, making sure to put your claim number (e.g. 300-10-XXXXXX) in the subject line. Or you can call us on 0333 321 9800 (UK) or 00 44 1424 738 585 (EU).

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Something else

Make a complaint

We're sorry if we haven't given you the service you were expecting.

If you want to make a new complaint, please tell us about what's happened online so we can try and make things right.

If you've already made a complaint and you want an update, please email us at customerrelations@hastingsdirect.com.

Or, if you'd prefer, you can write to:

Customer Relations Department,
Hastings Direct,
Conquest House,
Collington Avenue,
Bexhill-on-Sea,
East Sussex,
TN39 3LW

Read about how we deal with complaints.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Something else

Report a fraudulent activity

If you suspect or know of any fraudulent activity to do with one of our policies, please email us at FraudReporting@hastingsdirect.com. Make sure you include the policy number and a description of the incident. We aim to respond to this within five working days.

Alternatively, you can get in touch by calling us on 0333 321 9757.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Covid

Coronavirus

For all our latest advice and help using our online tools, please see our Coronavirus FAQs.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Claims and breakdown support

Manage and customise policy

Manage renewal

Manage payments and account details

Check details and documents

Online help

Something else

Covid

Claims and breakdown support

Breakdown support

If you've purchased breakdown cover or have a premier policy, the RAC are on hand to give you the help you need 24/7.

Please call them on 0333 321 9818 (UK) or 00 33 472 43 52 55 (EU).

Claims and breakdown support

Make and track a claim

Sorry you've been in an accident. For information on our claims process please visit our claims page. For help with a new claim or to talk to us about an existing claim, please call 0333 321 9800 (UK) or 00 44 1424 738585 (EU).

For new claims:

We're available 24/7

For existing claims:

Monday-Friday 9am-6pm
Saturday 9am-5:30pm
Sunday 10am-5pm
Bank holidays 9am-5pm

Claims and breakdown support

Register a windscreen claim

Please call our approved repairers on 0333 999 2954 to arrange a repair, making sure to have your registration number to hand. Sunroofs and panoramic roofs aren't covered but chips to windscreens and windows can usually be repaired quickly and easily.

You'll find information on your excess and details about what to do if you want to use your own supplier in your policy booklet.

Manage and customise policy

Get a quote for changing my policy

You can use this online form to get a quote for a change to your policy.

Manage and customise policy

Cancelling my policy

Sorry you want to leave us. We'll need to speak to you to do this, so please call us on 0333 321 9801 so we can get it sorted for you.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage renewal

Accept my renewal

Great! Your policy is likely to renew automatically, so make sure to check this in your renewal invite.

If it isn't going to, please call us on 0333 321 9790 to let us know you want to go ahead with your renewal.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage renewal

Discuss my renewal

No problem. Please call us on 0333 321 9790 so we can help.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage renewal

View my renewal

Your renewal quote is saved securely in the app and MyAccount. Simply:

  1. Log in and go to Documents
  2. Select the link to view your renewal pack

Make sure to check all the documents in the pack and let us know if any of your details need changing.

Manage renewal

Cancel my renewal

Sorry you want to leave us. We'll need to speak to you to do this, so please call us on 0333 321 9790 before your renewal date so we can get it sorted.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage payments and account details

Make a payment

The simplest way to make a late payment is in MyAccount. All you need to do is:

  1. Log in, select Payments and, if you have more than one policy, choose the one you want to make a payment for.
  2. Select Make Payment.
  3. Enter your credit or debit card details and pay.

If your payment's been successful, you're all done, but if it hasn't, you'll be asked to try again.

Manage payments and account details

Discuss a payment

The easiest way to manage your payment details is in MyAccount.

Manage payments and account details

Get help with my payments

We'll do everything we can to help, either financially or otherwise. Please contact us as soon as possible, all calls are completely confidential and we can speak to someone else on your behalf if you prefer – we'll just need your permission first.

Please don't cancel any payments or direct debits without speaking to us first. Missing payments means you run the risk of your policy being cancelled and we don't want you to be left uninsured.

You can find lots more impartial advice online with Money Advice Service, National Debtline, StepChange Debt Charity and the Citizens Advice Bureau.

If you'd like to talk to us, please call us on 0333 321 9630, Monday-Friday 9am–5pm.

Manage payments and account details

Change my direct debit date

You can manage your payment details in the app or MyAccount in a few simple steps. To change your payment date or bank account number just:

  1. Log in, go to Payments and select Update DD details
  2. Fill out the new details and select Update

Confirmation of your change will then be uploaded to MyAccount.

Manage payments and account details

Set up a new direct debit

Do you have an outstanding payment?

You can set up a new direct debit in the app or MyAccount in just a few simple steps:

  1. Log in and go to Payments
  2. Select Pay now
  3. Enter your credit or debit card details and select Make Payment
  4. Once the payment is successful, select Set up DD now
  5. Enter your direct debit details and select Agree and continue

You can set up a new direct debit in the app or MyAccount in just a few simple steps:

  1. Log in and go to Payments
  2. Select Set up direct debit
  3. Enter your direct debit details and select Agree and continue

Check details and documents

Proof of your no claims discount

You can view, download or print your no claims discount (NCD) in MyAccount at any time. Simply:

  1. Log in and go to Documents
  2. Select Get NCD next to where your proof of no claims discount is listed.

Check details and documents

Find my documents

All your documents, such as your certificate of insurance or renewal quote, are saved securely in MyAccount, where you can access them instantly whenever you need them.

Just log in and go to Documents to view, download or print the document you need.

Check details and documents

Get a document sent to me

All your documents, such as your certificate of insurance or renewal quote, are saved securely in the app and MyAccount, where you can access them instantly whenever you need them.

Just log in and go to Documents to view, download or print the document you need (or to ask for it to be posted to you).

Online help

How do I register?

You can register for MyAccount on the log in page, just scroll to the bottom, select Register Account and follow the instructions.

Make sure to use the same email address you gave us when you bought your policy. If you're not sure which one you used, check your inboxes to see which address we've been emailing you on (some of our emails will come from Customer Services, rather than saying Hastings Direct).

If you bought your policy over the phone and didn't give us an email address, you won't be able to register.

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Online help

I'm having problems logging in

Sorry you're having problems logging in, we know it can be frustrating.

There are a few reasons why this could be the case, so check what the error message says at the top of the screen.

If it says Failed log in it means the details you're entering don't match our records, so please double check what you've entered.

If you see the message Already registered, it means you've already set up MyAccount so try signing in with the details you used when you registered.

Failed registration means the details you're using don't match the information you gave us when you bought your policy. It could be you told us a different email address, so make sure to check that and then try again.

Don't worry if you can't remember what password you used, just select Forgot password? and follow the instructions. We'll send you a reset email, so make sure to check your junk folder.

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Online help

What can I do in MyAccount and the app?

Whether you're at home or on the move, simply log in to MyAccount to access documents and make payments.

If you want to know more, take a look at a full list of MyAccount features.

Sorry, the Hastings app isn't available for multi car customers at the moment - but watch this space!

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Something else

We've asked you to contact us

If we've asked you to get in touch about some of the information you provided for your policy, please call us on 0333 321 9757.

If we want to speak to you about a claim, please email us at motorclaims@hastingsdirect.com, making sure to put your claim number (e.g. 300-10-XXXXXX) in the subject line. Or you can call us on 0333 321 9800 (UK) or 00 44 1424 738 585 (EU).

We're open:

Monday-Friday 8am-7pm
Saturday 9am-1pm
Sunday Closed

Something else

Make a complaint

We're sorry if we haven't given you the service you were expecting.

If you want to make a new complaint, please tell us about what's happened online so we can try and make things right.

If you've already made a complaint and you want an update, please email us at customerrelations@hastingsdirect.com.

Or, if you'd prefer, you can write to:

Customer Relations Department,
Hastings Direct,
Conquest House,
Collington Avenue,
Bexhill-on-Sea,
East Sussex,
TN39 3LW

Read about how we deal with complaints.

Something else

Report a fraudulent activity

If you suspect or know of any fraudulent activity to do with one of our policies, please email us at FraudReporting@hastingsdirect.com. Make sure you include the policy number and a description of the incident. We aim to respond to this within five working days.

Alternatively, you can get in touch by calling us on 0333 321 9757.

We're open:

Monday-Friday 8am-7pm
Saturday 9am-1pm
Sunday Closed

Covid

Coronavirus

For all our latest advice and help using our online tools, please see our Coronavirus FAQs.

Claims and breakdown support

YouDrive data

Manage and customise policy

Manage renewal

Manage payments and account details

Check details and documents

Online help

Something else

Covid

Claims and breakdown support

Breakdown support

If you've purchased breakdown cover or have a premier policy, the RAC are on hand to give you the help you need 24/7.

Please call them on 0333 321 9818 (UK) or 00 33 472 43 52 55 (EU).

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Claims and breakdown support

Register a new claim

Sorry you've been in an accident. For information on our claims process please visit our claims page. To register a new claim, please go to MyAccount.

Claims and breakdown support

Discuss an existing claim

Sorry you've been in an accident. For information on our claims process please visit our claims page. You can get an update on your claim's progress in MyAccount.

You can also email us at motorclaims@hastingsdirect.com, just make sure to put your claim number (e.g. 300-10-XXXXXX) in the subject line.

Claims and breakdown support

Register a windscreen claim

Please call our approved repairers on 0333 999 2954 to arrange a repair, making sure to have your registration number to hand. Sunroofs and panoramic roofs aren't covered but chips to windscreens and windows can usually be repaired quickly and easily.

You'll find information on your excess and details about what to do if you want to use your own supplier in your policy booklet.

YouDrive data

We've asked you to contact us

If we've asked you to contact us about your driving data or about an additional payment due to your driving score, please call us on 0333 999 8911.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

YouDrive data

Get help with the tab

If you have a YouDrive policy and you need help or have any questions about the YouDrive tab, you can find lots of answers here, or call us on 0333 999 8911.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

YouDrive data

Discuss my driving score

If you have a YouDrive policy and you need help or have any questions about your driving score, you can find help here, or call us on 0333 999 8911.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

YouDrive data

Get help with the app

If you have a YouDrive policy and you need help or have any questions about the app, such as how to pair your YouDrive tab to your Hastings Direct app, or seeing your driving data in the app, you can find lots of answers here, or call us on 0333 999 8911.

For any general queries about the app, such as logging in or resetting passwords, you can find lots of answers by searching our frequently asked questions below.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage and customise policy

Get a quote for changing my policy

If you're thinking about adding a driver or getting a new car you can log into the app or MyAccount and get an instant quote for a change to your policy.

If you want to go ahead, you can pay for it there and then, all without having to call. Simply:

  1. Log in and select View policy on the policy you want to change.
  2. Choose what information you want to change (address, vehicle or driver) and add the new details.
  3. You'll be given a quote, which includes any change to your total price and any applicable fees.
  4. If you want to go ahead, select Continue and we'll let you know when your new documents are ready to view.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage and customise policy

Get a quote for a new car

If you've bought a new car (or are thinking about it) you can find out how much it will cost to change your policy by getting an instant quote in the app or MyAccount. To go ahead with your change, you can pay for it there and then - all without having to call.

Simply:

  1. Log in and select View policy on the policy you want to change.
  2. Choose Edit vehicle and add the details of your new car.
  3. You'll be given a quote, which includes any change to your total price and any applicable fees.
  4. To go ahead and change your car, select Continue and we'll let you know when your new documents are ready to view.

Download your new Hastings Direct App or go to MyAccount

Google play logo. Google play logo.

Manage and customise policy

Get a quote for adding a driver

If you're thinking about adding a driver, either permanently or just for a short time, you can log into the app or MyAccount and get an instant quote. If you want to go ahead, you can pay for it there and then, all without having to call. Simply:

  1. Log in and select View policy on the one you want to change.
  2. Choose Edit driver and add the new driver details and how long you want them on the policy.
  3. You'll be given a quote, which includes any change to your total price and any applicable fees.
  4. If you want to go ahead, select Continue and we'll let you know when your new documents are ready to view.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage and customise policy

Change my address

To let us know you've moved house, simply log in to the app or MyAccount. You can update your details and pay for it there and then, all without having to call. Simply:

  1. Log in and select View policy on the one you want to change.
  2. Choose Change address and add the new details.
  3. You'll be given a quote, which includes any change to your total price and any applicable fees.
  4. Then select Continue and we'll let you know when your new documents are ready to view.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage and customise policy

Cancelling my policy

Sorry you want to leave us. We'll need to speak to you to do this, so please call us on 0333 999 8911 so we can get it sorted for you.

Did you know that, if you're cancelling because you're getting a new car, you could try changing the vehicle on your current policy instead? You can do this at any time in go to MyAccount or the app. Simply:

  1. Log in and select View policy on the policy you want to change.
  2. Select Manage Vehicle and add the details of the new car.
  3. You'll be given a quote, which includes any change to your total price and any applicable fees.
  4. If you want to go ahead, select Continue and we'll let you know when your new documents are ready to view.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage renewal

Accept my renewal

Great! Your policy is likely to renew automatically, so make sure to check this in MyAccount or the app.

Simply go to Renewals and check policy's set to automatically renew. If it is, you can leave it and you're all done for another year!

If it's not set to automatically renew you just need to follow the steps to accept your renewal.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage renewal

Discuss my renewal

No problem. Please call us on 0333 321 9790 so we can help.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage renewal

View my renewal

Your renewal quote is saved securely in the app and MyAccount. Simply:

  1. Log in and go to Documents
  2. Select the link to view your renewal pack

Make sure to check all the documents in the pack and let us know if any of your details need changing.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage renewal

Cancel my renewal

Sorry you want to leave us. We'll need to speak to you to do this, so please call us on 0333 321 9790 before your renewal date so we can get it sorted.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage payments and account details

Make a payment

The simplest way to make a late payment is in MyAccount. All you need to do is:

  1. Log in, select Payments and, if you have more than one policy, choose the one you want to make a payment for.
  2. Select Make Payment.
  3. Enter your credit or debit card details and pay.

If your payment's been successful, you're all done, but if it hasn't, you'll be asked to try again.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage payments and account details

Discuss a payment

The easiest way to manage your payment details is in the app or MyAccount.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage payments and account details

Get help with my payments

We'll do everything we can to help, either financially or otherwise. Please contact us as soon as possible, all calls are completely confidential and we can speak to someone else on your behalf if you prefer – we'll just need your permission first.

Please don't cancel any payments or direct debits without speaking to us first. Missing payments means you run the risk of your policy being cancelled and we don't want you to be left uninsured.

You can find lots more impartial advice online with Money Advice Service, National Debtline, StepChange Debt Charity and the Citizens Advice Bureau.

If you'd like to talk to us, please call us on 0333 321 9630, Monday-Friday 9am–5pm.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage payments and account details

Change my direct debit date

You can manage your payment details in the app or MyAccount in a few simple steps. To change your payment date or bank account number just:

  1. Log in, go to Payments and select Update DD details
  2. Fill out the new details and select Update

Confirmation of your change will then be uploaded to MyAccount.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Manage payments and account details

Set up a new direct debit

Do you have an outstanding payment?

You can set up a new direct debit in the app or MyAccount in just a few simple steps:

  1. Log in and go to Payments
  2. Select Pay now
  3. Enter your credit or debit card details and select Make Payment
  4. Once the payment is successful, select Set up DD now
  5. Enter your direct debit details and select Agree and continue

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

You can set up a new direct debit in the app or MyAccount in just a few simple steps:

  1. Log in and go to Payments
  2. Select Set up direct debit
  3. Enter your direct debit details and select Agree and continue

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Check details and documents

Proof of your no claims discount

You can view, download or print your no claims discount (NCD) in MyAccount at any time. Simply:

  1. Log in and go to Documents
  2. Select Get NCD next to where your proof of no claims discount is listed.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Check details and documents

Find my documents

All your documents, such as your certificate of insurance or renewal quote, are saved securely in the app and MyAccount, where you can access them instantly whenever you need them.

Just log in and go to Documents to view, download or print the document you need.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Check details and documents

Get a document sent to me

All your documents, such as your certificate of insurance or renewal quote, are saved securely in the app and MyAccount, where you can access them instantly whenever you need them.

Just log in and go to Documents to view, download or print the document you need (or to ask for it to be posted to you).

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Online help

How do I register?

You can register for MyAccount on the log in page, just scroll to the bottom, select Register Account and follow the instructions.

Make sure to use the same email address you gave us when you bought your policy. If you're not sure which one you used, check your inboxes to see which address we've been emailing you on (some of our emails will come from Customer Services, rather than saying Hastings Direct).

If you bought your policy over the phone and didn't give us an email address, you won't be able to register.

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Online help

I'm having problems logging in

Sorry you're having problems logging in, we know it can be frustrating.

There are a few reasons why this could be the case, so check what the error message says at the top of the screen.

If it says Failed log in it means the details you're entering don't match our records, so please double check what you've entered.

If you see the message Already registered, it means you've already set up MyAccount so try signing in with the details you used when you registered.

Failed registration means the details you're using don't match the information you gave us when you bought your policy. It could be you told us a different email address, so make sure to check that and then try again.

Don't worry if you can't remember what password you used, just select Forgot password? and follow the instructions. We'll send you a reset email, so make sure to check your junk folder.

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Online help

What can I do in MyAccount and the app?

Whether you're at home or on the move, simply log in to the app or MyAccount to access documents and make changes to your policy. You can also manage your payments and renew online.

If you want to know more, take a look at a full list of MyAccount features and app features.

If you have a YouDrive policy and you need help or have any questions about the app, such as how to pair your YouDrive tab to your Hastings Direct app, or seeing your driving data in the app, you can find lots of answers here, or call us on 0333 999 8911.

For any general queries about the app, such as logging in or resetting passwords, you can find lots of answers by searching our frequently asked questions below.

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Something else

We've asked you to contact us

If we've asked you to get in touch about some of the information you provided for your policy, please call us on 0333 321 9757.

If we want to speak to you about a claim, please email us at motorclaims@hastingsdirect.com, making sure to put your claim number (e.g. 300-10-XXXXXX) in the subject line. Or you can call us on 0333 321 9800 (UK) or 00 44 1424 738 585 (EU).

We're open:

Monday-Friday 8am-7pm
Saturday 9am-1pm
Sunday Closed

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Something else

Make a complaint

We're sorry if we haven't given you the service you were expecting.

If you want to make a new complaint, please tell us about what's happened online so we can try and make things right.

If you've already made a complaint and you want an update, please email us at customerrelations@hastingsdirect.com.

Or, if you'd prefer, you can write to:

Customer Relations Department,
Hastings Direct,
Conquest House,
Collington Avenue,
Bexhill-on-Sea,
East Sussex,
TN39 3LW

Read about how we deal with complaints.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Something else

Report a fraudulent activity

If you suspect or know of any fraudulent activity to do with one of our policies, please email us at FraudReporting@hastingsdirect.com. Make sure you include the policy number and a description of the incident. We aim to respond to this within five working days.

Alternatively, you can get in touch by calling us on 0333 321 9757.

We're open:

Monday-Friday 8am-7pm
Saturday 9am-1pm
Sunday Closed

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Covid

Coronavirus

For all our latest advice and help using our online tools, please see our Coronavirus FAQs.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Claims and home emergency support

Manage and customise policy

Manage renewal

Manage payments and account details

Check details and documents

Online help

Something else

Covid

Claims and home emergency support

Home emergency

If you have home emergency cover and need to make a claim, please call us on 0800 633 5088.

We're available 24/7

Claims and home emergency support

Make and track a claim

Sorry something's happened at your home. For information on our claims process please visit our claims page. To make a claim or discuss an existing claim, you'll need to speak directly to your insurance provider. Your policy documents will tell you who your cover is provided by and you'll find these in MyAccount.

Manage and customise policy

Get a quote for changing my policy

Please call us on 0333 321 9675 to get a quote for a change to your policy.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage and customise policy

Cancelling my policy

Sorry you want to leave us. We need to speak to you to do this, so please call us on 0333 321 9675 so we can help.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage renewal

Accept my renewal

Great! Your policy is likely to renew automatically, so make sure to check this in your renewal invite. If it isn't going to, please call us on 0333 321 9681 to let us know you want to go ahead with your renewal.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage renewal

Discuss my renewal

No problem. Please call us on 0333 321 9681 so we can help.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage renewal

View my renewal

Your renewal quote is saved securely in MyAccount. Simply:

  1. Log in and go to Documents
  2. Select the link to view your renewal pack

Make sure to check all the documents in the pack and let us know if any of your details need changing.

Having problems?

Please call us on 0333 321 9681

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage renewal

Cancel my renewal

Sorry you want to leave us. We'll need to speak to you to do this, so please call us on 0333 321 9681 before your renewal date so we can get it sorted.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage payments and account details

Make a payment

The simplest way to make a late payment is in MyAccount. All you need to do is:

  1. Log in, select Payments and, if you have more than one policy, choose the one you want to make a payment for.
  2. Select Make Payment.
  3. Enter your credit or debit card details and pay.

If your payment's been successful, you're all done, but if it hasn't, you'll be asked to try again.

Manage payments and account details

Discuss a payment

The easiest way to manage your payment details is in MyAccount.

Manage payments and account details

Get help with my payments

We'll do everything we can to help, either financially or otherwise. Please contact us as soon as possible, all calls are completely confidential and we can speak to someone else on your behalf if you prefer – we'll just need your permission first.

Please don't cancel any payments or direct debits without speaking to us first. Missing payments means you run the risk of your policy being cancelled and we don't want you to be left uninsured.

You can find lots more impartial advice online with Money Advice Service, National Debtline, StepChange Debt Charity and the Citizens Advice Bureau.

If you'd like to talk to us, please call us on 0333 321 9630, Monday-Friday 9am–5pm.

Manage payments and account details

Change my direct debit date

You can manage your payment details in MyAccount in a few simple steps. To change your payment date or bank account number just:

  1. Log in, go to Payments and select Update DD details
  2. Fill out the new details and select Update

Confirmation of your change will then be uploaded to MyAccount.

Manage payments and account details

Set up a new direct debit

Do you have an outstanding payment?

You can set up a new direct debit in MyAccount in just a few simple steps:

  1. Log in and go to Payments
  2. Select Pay now
  3. Enter your credit or debit card details and select Make Payment
  4. Once the payment is successful, select Set up DD now
  5. Enter your direct debit details and select Agree and continue

You can set up a new direct debit in MyAccount in just a few simple steps:

  1. Log in and go to Payments
  2. Select Set up direct debit
  3. Enter your direct debit details and select Agree and continue

Check details and documents

Find my documents

All your documents, such as your renewal quote, are saved securely in MyAccount, where you can access them instantly whenever you need them.

Just log in and go to Documents to view, download or print the document you need.

Check details and documents

Get a document sent to me

All your documents, such as your renewal quote, are saved securely in MyAccount, where you can access them instantly whenever you need them.

Just log in and go to Documents to view, download or print the document you need (or to ask for it to be posted to you).

Online help

How do I register?

You can register for MyAccount on the log in page, just scroll to the bottom, select Register Account and follow the instructions.

Make sure to use the same email address you gave us when you bought your policy. If you're not sure which one you used, check your inboxes to see which address we've been emailing you on (some of our emails will come from Customer Services, rather than saying Hastings Direct).

If you bought your policy over the phone and didn't give us an email address, you won't be able to register.

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Online help

I'm having problems logging in

Sorry you're having problems logging in, we know it can be frustrating.

There are a few reasons why this could be the case, so check what the error message says at the top of the screen.

If it says Failed log in it means the details you're entering don't match our records, so please double check what you've entered.

If you see the message Already registered, it means you've already set up MyAccount so try signing in with the details you used when you registered.

Failed registration means the details you're using don't match the information you gave us when you bought your policy. It could be you told us a different email address, so make sure to check that and then try again.

Don't worry if you can't remember what password you used, just select Forgot password? and follow the instructions. We'll send you a reset email, so make sure to check your junk folder.

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Online help

What can I do in MyAccount and the app?

Whether you're at home or on the move, simply log in to MyAccount to access documents and make payments.

If you want to know more, take a look at a full list of MyAccount features.

Sorry, the Hastings app isn't available for home customers at the moment - but watch this space!

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Something else

We've asked you to contact us

If we've asked you to get in touch about some of the information you provided for your policy, please call us on 0333 321 9757.

We're open:

Monday-Friday 8am-7pm
Saturday 9am-1pm
Sunday Closed

Something else

Make a complaint

We're sorry if we haven't given you the service you were expecting.

If you want to make a new complaint, please tell us about what's happened online so we can try and make things right.

If you've already made a complaint and you want an update, please email us at customerrelations@hastingsdirect.com.

Or, if you'd prefer, you can write to:

Customer Relations Department,
Hastings Direct,
Conquest House,
Collington Avenue,
Bexhill-on-Sea,
East Sussex,
TN39 3LW

Read about how we deal with complaints.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Something else

Report a fraudulent activity

If you suspect or know of any fraudulent activity to do with one of our policies, please email us at FraudReporting@hastingsdirect.com. Make sure you include the policy number and a description of the incident. We aim to respond to this within five working days.

Alternatively, you can get in touch by calling us on 0333 321 9757.

We're open:

Monday-Friday 8am-7pm
Saturday 9am-1pm
Sunday Closed

Covid

Coronavirus

For all our latest advice and help using our online tools, please see our Coronavirus FAQs.

Claims and breakdown support

Manage and customise policy

Manage renewal

Manage payments and account details

Check details and documents

Online help

Something else

Covid

Claims and breakdown support

Breakdown support

If you've purchased breakdown cover, your breakdown provider is on hand to give you the help you need 24/7

If your policy number starts with XA:

Please call the RAC on 0333 321 9818 (UK) or 00 33 472 43 52 55 (EU)

If your policy number starts with H:

Please call AXA on 0333 321 9644 (UK) or 00 44 1737 815 876 (EU)

Claims and breakdown support

Make and track a claim

Sorry you've been in an accident. For information on our claims process please visit our claims page. For help with a new claim or to talk to us about an existing claim, please call 0333 321 9800 (UK) or 00 44 1424 738585 (EU).

For new claims:

We're available 24/7

For existing claims:

Monday-Friday 9am-6pm
Saturday 9am-5:30pm
Sunday 10am-5pm

Manage and customise policy

Get a quote for changing my policy

Please use this online form to get a quote for a change to your policy.

Manage and customise policy

Cancelling my policy

Sorry you want to leave us. We need to speak to you to do this, so please call us on 0333 321 9801 so we can help.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage renewal

Accept my renewal

Great! Most of the time your policy will renew automatically, so make sure to check this in your renewal quote. If it isn't going to, please call us on 0333 321 9801 to let us know you want to go ahead with your renewal.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage renewal

Discuss my renewal

No problem. Please call us on 0333 321 9801 so we can help.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage renewal

View my renewal

Your renewal quote is saved securely in MyAccount. Simply:

  1. Log in and go to Documents
  2. Select the link to view your renewal pack

Make sure to check all the documents in the pack and let us know if any of your details need changing.

Manage renewal

Cancel my renewal

Sorry you want to leave us. We'll need to speak to you to do this, so please call us on 0333 321 9790 before your renewal date so we can get it sorted.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage payments and account details

Make a payment

The simplest way to make a late payment is in MyAccount. All you need to do is:

  1. Log in, select Payments and, if you have more than one policy, choose the one you want to make a payment for.
  2. Select Make Payment.
  3. Enter your credit or debit card details and pay.

If your payment's been successful, you're all done, but if it hasn't, you'll be asked to try again.

If your policy number starts with H: Please call us on 0333 321 9801 to make a payment.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage payments and account details

Discuss a payment

The easiest way to manage your payment details is in MyAccount.

If your policy number starts with H: Please call us on 0333 321 9801 or start a webchat to discuss your payment.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage payments and account details

Get help with my payments

We'll do everything we can to help, either financially or otherwise. Please contact us as soon as possible, all calls are completely confidential and we can speak to someone else on your behalf if you prefer – we'll just need your permission first.

Please don't cancel any payments or direct debits without speaking to us first. Missing payments means you run the risk of your policy being cancelled and we don't want you to be left uninsured.

You can find lots more impartial advice online with Money Advice Service, National Debtline, StepChange Debt Charity and the Citizens Advice Bureau.

If you'd like to talk to us, please call us on 0333 321 9630, Monday-Friday 9am–5pm.

Manage payments and account details

Change my direct debit date

You can manage your payment details in MyAccount in a few simple steps. To change your payment date or bank account number just:

  1. Log in, go to Payments and select Update DD details
  2. Fill out the new details and select Update

Confirmation of your change will then be uploaded to MyAccount.

If your policy number starts with H: Please call us on 0333 321 9801 to change your payment details.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage payments and account details

Set up a new direct debit

Do you have an outstanding payment?

You can set up a new direct debit in MyAccount in just a few simple steps:

  1. Log in and go to Payments
  2. Select Pay now
  3. Enter your credit or debit card details and select Make Payment
  4. Once the payment is successful, select Set up DD now
  5. Enter your direct debit details and select Agree and continue

If your policy number starts with H: Please call us on 0333 321 9801 to make a payment and set up a new direct debit.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

You can set up a new direct debit in MyAccount in just a few simple steps:

  1. Log in and go to Payments
  2. Select Set up direct debit
  3. Enter your direct debit details and select Agree and continue

If your policy number starts with H: Please call us on 0333 321 9801 to set up a new direct debit.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Check details and documents

Proof of your no claims discount

You can view, download or print your no claims discount (NCD) in MyAccount at any time. Simply:

  1. Log in and go to Documents
  2. Select Get NCD next to where your proof of no claims discount is listed.

If your policy number starts with H: Please use this online form to request your no claims discount.

Check details and documents

Find my documents

All your documents, such as your certificate of insurance or renewal quote, are saved securely in MyAccount, where you can access them instantly whenever you need them.

Just log in and go to Documents to view, download or print the document you need.

Check details and documents

Get a document sent to me

All your documents, such as your certificate of insurance or renewal quote, are saved securely in MyAccount, where you can access them instantly whenever you need them.

Just log in and go to Documents to view, download or print the document you need (or to ask for it to be posted to you).

If your policy number starts with H: Please use this online form if you'd prefer something to be posted to you.

Online help

How do I register?

You can register for MyAccount on the log in page, just scroll to the bottom, select Register Account and follow the instructions.

Make sure to use the same email address you gave us when you bought your policy. If you're not sure which one you used, check your inboxes to see which address we've been emailing you on (some of our emails will come from Customer Services, rather than saying Hastings Direct).

If you bought your policy over the phone and didn't give us an email address, you won't be able to register.

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Online help

I'm having problems logging in

Sorry you're having problems logging in, we know it can be frustrating.

There are a few reasons why this could be the case, so check what the error message says at the top of the screen.

If it says Failed log in it means the details you're entering don't match our records, so please double check what you've entered.

If you see the message Already registered, it means you've already set up MyAccount so try signing in with the details you used when you registered.

Failed registration means the details you're using don't match the information you gave us when you bought your policy. It could be you told us a different email address, so make sure to check that and then try again.

Don't worry if you can't remember what password you used, just select Forgot password? and follow the instructions. We'll send you a reset email, so make sure to check your junk folder.

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Online help

What can I do in MyAccount and the app?

Whether you're at home or on the move, simply log in to MyAccount to access documents and make payments.

If you want to know more, take a look at a full list of MyAccount features.

Sorry, the Hastings app isn't available for bike customers at the moment - but watch this space!

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Something else

We've asked you to contact us

If we've asked you to get in touch about some of the information you provided for your policy, please call us on 0333 321 9757.

If we want to speak to you about a claim, please email us at motorclaims@hastingsdirect.com, making sure to put your claim number (e.g. 300-10-XXXXXX) in the subject line. Or you can call us on 0333 321 9800 (UK) or 00 44 1424 738 585 (EU).

We're open:

Monday-Friday 8am-7pm
Saturday 9am-1pm
Sunday Closed

Something else

Make a complaint

We're sorry if we haven't given you the service you were expecting.

If you want to make a new complaint, please tell us about what's happened online so we can try and make things right.

If you've already made a complaint and you want an update, please email us at customerrelations@hastingsdirect.com.

Or, if you'd prefer, you can write to:

Customer Relations Department,
Hastings Direct,
Conquest House,
Collington Avenue,
Bexhill-on-Sea,
East Sussex,
TN39 3LW

Read about how we deal with complaints.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Something else

Report a fraudulent activity

If you suspect or know of any fraudulent activity to do with one of our policies, please email us at FraudReporting@hastingsdirect.com. Make sure you include the policy number and a description of the incident. We aim to respond to this within five working days.

Alternatively, you can get in touch by calling us on 0333 321 9757.

We're open:

Monday-Friday 8am-7pm
Saturday 9am-1pm
Sunday Closed

Covid

Coronavirus

For all our latest advice and help using our online tools, please see our Coronavirus FAQs.

Claims and breakdown support

Manage and customise policy

Manage renewal

Manage payments and account details

Check details and documents

Online help

Something else

Covid

Claims and breakdown support

Breakdown support

If you've purchased breakdown cover or have a premier policy, your breakdown provider is on hand to give you the help you need 24/7

If your policy number starts with XA:

Please call the RAC on 0333 321 9818 (UK) or 00 33 472 43 52 55 (EU)

If your policy number starts with H:

Please call AXA on 0333 321 9644 (UK) or 00 44 1737 815 876 (EU)

Claims and breakdown support

Make and track a claim

Sorry you've been in an accident. For information on our claims process please visit our claims page. For help with a new claim or to talk to us about an existing claim, please call 0333 321 9800 (UK) or 00 44 1424 738585 (EU).

For new claims:

We're available 24/7

For existing claims:

Monday-Friday 9am-6pm
Saturday 9am-5:30pm
Sunday 10am-5pm

Claims and breakdown support

Register a windscreen claim

Please call our approved repairers on 0333 999 2954 to arrange a repair, making sure to have your registration number to hand. Sunroofs and panoramic roofs aren't covered but chips to windscreens and windows can usually be repaired quickly and easily.

You'll find information on your excess and details about what to do if you want to use your own supplier in your policy booklet.

Manage and customise policy

Get a quote for changing my policy

You can use this online form to get a quote for a change to your policy.

Manage and customise policy

Cancelling my policy

Sorry you want to leave us. We need to speak to you to do this, so please call us on 0333 321 9801 so we can help.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage renewal

Accept my renewal

Great! Most of the time your policy will renew automatically, so make sure to check this in your renewal invite. If it isn't going to, please call us on 0333 321 9752 to let us know you want to go ahead with your renewal.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage renewal

Discuss my renewal

No problem. Please call us on 0333 321 9752 so we can help.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage renewal

View my renewal

Your renewal quote is saved securely in MyAccount. Simply:

  1. Log in and go to Documents
  2. Select the link to view your renewal pack

Make sure to check all the documents in the pack and let us know if any of your details need changing.

If your policy number starts with H: Please call us on 0333 321 9752 so we can help

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage renewal

Cancel my renewal

Sorry you want to leave us. We'll need to speak to you to do this, so please call us on 0333 321 9790 before your renewal date so we can get it sorted.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage payments and account details

Make a payment

The simplest way to make a late payment is in MyAccount. All you need to do is:

  1. Log in, select Payments and, if you have more than one policy, choose the one you want to make a payment for.
  2. Select Make Payment.
  3. Enter your credit or debit card details and pay.

If your payment's been successful, you're all done, but if it hasn't, you'll be asked to try again.

If your policy number starts with H: Please call us on 0333 321 9801 to make a payment.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage payments and account details

Discuss a payment

The easiest way to manage your payment details is in MyAccount.

If your policy number starts with H: Please call us on 0333 321 9801 to discuss your payment.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage payments and account details

Get help with my payments

We'll do everything we can to help, either financially or otherwise. Please contact us as soon as possible, all calls are completely confidential and we can speak to someone else on your behalf if you prefer – we'll just need your permission first.

Please don't cancel any payments or direct debits without speaking to us first. Missing payments means you run the risk of your policy being cancelled and we don't want you to be left uninsured.

You can find lots more impartial advice online with Money Advice Service, National Debtline, StepChange Debt Charity and the Citizens Advice Bureau.

If you'd like to talk to us, please call us on 0333 321 9630, Monday-Friday 9am–5pm.

Manage payments and account details

Change my direct debit date

You can manage your payment details in MyAccount in a few simple steps. To change your payment date or bank account number just:

  1. Log in, go to Payments and select Update DD details
  2. Fill out the new details and select Update

Confirmation of your change will then be uploaded to MyAccount.

If your policy number starts with H: Please call us on 0333 321 9801 to change your payment details.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Manage payments and account details

Set up a new direct debit

Do you have an outstanding payment?

You can set up a new direct debit in MyAccount in just a few simple steps:

  1. Log in and go to Payments
  2. Select Pay now
  3. Enter your credit or debit card details and select Make Payment
  4. Once the payment is successful, select Set up DD now
  5. Enter your direct debit details and select Agree and continue

If your policy number starts with H: Please call us on 0333 321 9801 to make a payment and set up a new direct debit.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

You can set up a new direct debit in MyAccount in just a few simple steps:

  1. Log in and go to Payments
  2. Select Set up direct debit
  3. Enter your direct debit details and select Agree and continue

If your policy number starts with H: Please call us on 0333 321 9801 to set up a new direct debit.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm
Bank holidays 9am-5pm

Check details and documents

Proof of your no claims discount

You can view, download or print your no claims discount (NCD) in MyAccount at any time. Simply:

  1. Log in and go to Documents
  2. Select Get NCD next to where your proof of no claims discount is listed.

If your policy number starts with H: Please use this online form to request your no claims discount.

Check details and documents

Find my documents

All your documents, such as your certificate of insurance or renewal quote, are saved securely in MyAccount, where you can access them instantly whenever you need them.

Just log in and go to Documents to view, download or print the document you need.

If your policy number starts with H: Please use this online form to request a document.

Check details and documents

Get a document sent to me

All your documents, such as your certificate of insurance or renewal quote, are saved securely in MyAccount, where you can access them instantly whenever you need them.

Just log in and go to Documents to view, download or print the document you need (or to ask for it to be posted to you).

If your policy number starts with H: Please use this online form if you'd prefer something to be posted to you.

Online help

How do I register?

You can register for MyAccount on the log in page, just scroll to the bottom, select Register Account and follow the instructions.

Make sure to use the same email address you gave us when you bought your policy. If you're not sure which one you used, check your inboxes to see which address we've been emailing you on (some of our emails will come from Customer Services, rather than saying Hastings Direct).

If you bought your policy over the phone and didn't give us an email address, you won't be able to register.

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Online help

I'm having problems logging in

Sorry you're having problems logging in, we know it can be frustrating.

There are a few reasons why this could be the case, so check what the error message says at the top of the screen.

If it says Failed log in it means the details you're entering don't match our records, so please double check what you've entered.

If you see the message Already registered, it means you've already set up MyAccount so try signing in with the details you used when you registered.

Failed registration means the details you're using don't match the information you gave us when you bought your policy. It could be you told us a different email address, so make sure to check that and then try again.

Don't worry if you can't remember what password you used, just select Forgot password? and follow the instructions. We'll send you a reset email, so make sure to check your junk folder.

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Online help

What can I do in MyAccount and the app?

Whether you're at home or on the move, simply log in to MyAccount to access documents and make payments.

If you want to know more, take a look at a full list of MyAccount features.

Sorry, the Hastings app isn't available for van customers at the moment - but watch this space!

Get online help – just go to MyAccount and click on Can we help? at the bottom of the screen.

We're open:

Monday-Friday 9am-6pm
Saturday 9am-1pm
Sunday 9am-1pm

Something else

We've asked you to contact us

If we've asked you to get in touch about some of the information you provided for your policy, please call us on 0333 321 9757.

If we want to speak to you about a claim, please email us at motorclaims@hastingsdirect.com, making sure to put your claim number (e.g. 300-10-XXXXXX) in the subject line. Or you can call us on 0333 321 9800 (UK) or 00 44 1424 738 585 (EU).

We're open:

Monday-Friday 8am-7pm
Saturday 9am-1pm
Sunday Closed

Something else

Make a complaint

We're sorry if we haven't given you the service you were expecting.

If you want to make a new complaint, please tell us about what's happened online so we can try and make things right.

If you've already made a complaint and you want an update, please email us at customerrelations@hastingsdirect.com.

Or, if you'd prefer, you can write to:

Customer Relations Department,
Hastings Direct,
Conquest House,
Collington Avenue,
Bexhill-on-Sea,
East Sussex,
TN39 3LW

Read about how we deal with complaints.

Download your new Hastings Direct App or go to MyAccount

App store logo. Google play logo.

Something else

Report a fraudulent activity

If you suspect or know of any fraudulent activity to do with one of our policies, please email us at FraudReporting@hastingsdirect.com. Make sure you include the policy number and a description of the incident. We aim to respond to this within five working days.

Alternatively, you can get in touch by calling us on 0333 321 9757.

We're open:

Monday-Friday 8am-7pm
Saturday 9am-1pm
Sunday Closed

Covid

Coronavirus

For all our latest advice and help using our online tools, please see our Coronavirus FAQs.

Still need help?

Tried MyAccount yet? It's the hassle-free way to manage your insurance

Tried MyAccount yet?

It's the hassle-free way to manage your insurance

  • Check what you're covered for
  • Get a quote for policy changes, like changing mileage or use
  • Manage your payments
  • Report or track a claim online (not yet in the app)

You can download the app from the Google or Apple stores

App store logo. Google play logo.

Join us...