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Your new Hastings Direct app is here!


Packed full of features

Our app is designed to take the hassle out of managing your insurance, it has everything you need in one place.

Plus if you need breakdown assistance or want to make a claim, get the help you need quickly.

Secure access – your way

Use fingerprint, face or PIN technology to log in to your app.

Your cover at a glance

Access your policy details with one tap and quickly see what you're covered for.

Mobile phone with Touch ID image displayed on screen.

No more rummaging through paperwork

All your documents in one place – available 24/7.

Update your details with ease

Change your car, address or add a new driver in a few easy steps.

Taking the stress out of making a claim

'Click to call' puts you directly in touch with the right person to register a claim.

Cover at a glance.

If you have breakdown cover, help is just a tap away

Connect directly with your breakdown provider*

*If you don't have breakdown cover, you'll be directed to the Hastings Direct customer services team, who will discuss your options.


App feature list

Login & administration  
Register for MyAccount*
Login with password
Login with PIN
Login with Touch ID / Face ID (iOS compatible devices only)
Login with Fingerprint Authentication (Android compatible devices only)
Policy Information  
Policy documents*
List of policy benefits
Policy number
Policy status
Start date
Cover type
Renewal date
Payment type
Optional extras
No claims discount
Driver licence info  
Vehicle make and model
Vehicle registration
Vehicle annual mileage
Vehicle use
Home address
Manage my policy  
Add or edit driver (but not remove) on a car policy
Change or edit vehicle details on a car policy
Change address details on a car policy
Get a new quote
Upload documents  
Renew policy including payment but edit, negotiate and lapse not available  
Method of payment
Payment schedule  
Policy renewal, outstanding payments
Access to basic claim information - phone numbers, commonly asked questions and support guides
Submit a claim
Claim status tracker  
Upload claim photos/video  
Help & Customer Service  
Live chat
Breakdown assistance - click to call facility
Change password*
Change email address  
Marketing preferences*
Document delivery settings  
Automatic renewal opt in/out*

* launches an external web session

** available in policy documents

Download the app today

App store logo.
Google play logo.

We're working hard to release lots of exciting new functions to help make your life that little bit easier, so make sure you keep your app updated. If you've got any suggestions on how we can improve the app or require technical support, email us at: