Your new Hastings Direct app is here!
Our app is designed to take the hassle out of managing your insurance, it has everything you need in one place. Plus if you need breakdown assistance or want to make a claim, get the help you need quickly.
Packed full of features
Use fingerprint, face or PIN technology to log in to your app.
Access your policy details with one tap and quickly see what you're covered for.
All your documents in one place – available 24/7.
Change your car, address or add a new driver in a few easy steps.
'Click to call' puts you directly in touch with the right person to register a claim.
If you have breakdown cover, help is just a tap away
Connect directly with your breakdown provider*
* If you don't have breakdown cover, you'll be directed to the Hastings Direct customer services team, who will discuss your options.
Join over 2.3 million customers who have already downloaded our handy app*
* Rated 4.6 on the App Store and 4.5 on Google Play as of 01/2022
- Easy access to your policies, payments and documents
- Change or update a car policy in a few simple steps
- Start or track a car claim without the need to call
| Login & administration | |
|---|---|
| Register for MyAccount* |  |
| Login with password | |
| Login with PIN | |
| Login with Touch ID / Face ID (iOS compatible devices only) | |
| Login with Fingerprint Authentication (Android compatible devices only) | |
| Policy Information | |
|---|---|
| Policy documents* | |
| List of policy benefits | |
| Policy number | |
| Policy status | |
| Start date | |
| Cover type | |
| Renewal date | |
| Policyholder | |
| Payment type | |
| Excess | |
| Optional extras | |
| No claims discount | |
| Driver licence info |  |
| Vehicle make and model | |
| Vehicle registration | |
| Vehicle annual mileage | |
| Vehicle use | |
| Home address | |
| Manage my policy | |
|---|---|
| Add or edit driver (but not remove) on a car policy | |
| Change or edit vehicle details on a car policy | |
| Change address details on a car policy | |
| Get a new quote | |
| Upload documents | |
| Renew policy including payment but edit, negotiate and lapse not available | |
| Method of payment | |
| Payment schedule | |
| Notifications | |
|---|---|
| Policy renewal, outstanding payments | |
| Claims | |
|---|---|
| Access to basic claim information - phone numbers, commonly asked questions and support guides | |
| Submit a claim | |
| Claim status tracker | |
| Upload claim photos/video | |
| Help & Customer Service | |
|---|---|
| Live chat | |
| FAQs | |
| Breakdown assistance - click to call facility | |
| Change password* | |
| Change email address | |
| Marketing preferences* | |
| Document delivery settings | |
| Automatic renewal opt in/out* | |
* launches an external web session
** available in policy documents
If you have breakdown cover, help is just a tap away
We're working hard to release lots of exciting new functions to help make your life that little bit easier, so make sure you keep your app updated. If you've got any suggestions on how we can improve the app or require technical support, email us at: mobileappfeedback@hastingsdirect.com