Woman viewing her mobile phone.

Your new Hastings Direct app is here!

Our app is designed to take the hassle out of managing your insurance, it has everything you need in one place. Plus if you need breakdown assistance or want to make a claim, get the help you need quickly.

Packed full of features

Secure access – your way

Use fingerprint, face or PIN technology to log in to your app.

Your cover at a glance

Access your policy details with one tap and quickly see what you're covered for.

No more rummaging through paperwork

All your documents in one place – available 24/7.

Update your details with ease

Change your car, address or add a new driver in a few easy steps.

Taking the stress out of making a claim

'Click to call' puts you directly in touch with the right person to register a claim.

If you have breakdown cover, help is just a tap away

Connect directly with your breakdown provider*

* If you don't have breakdown cover, you'll be directed to the Hastings Direct customer services team, who will discuss your options.

Join over 2.3 million customers who have already downloaded our handy app*

* Rated 4.6 on the App Store and 4.5 on Google Play as of 01/2022

  • Easy access to your policies, payments and documents
  • Change or update a car policy in a few simple steps
  • Start or track a car claim without the need to call
Login & administration
Register for MyAccount* Yes
Login with password Yes
Login with PIN Yes
Login with Touch ID / Face ID (iOS compatible devices only) Yes
Login with Fingerprint Authentication (Android compatible devices only) Yes
Policy Information
Policy documents* Yes
List of policy benefits Yes
Policy number Yes
Policy status Yes
Start date Yes
Cover type Yes
Renewal date Yes
Policyholder Yes
Payment type Yes
Excess Yes
Optional extras Yes
No claims discount Yes
Driver licence info No
Vehicle make and model Yes
Vehicle registration Yes
Vehicle annual mileage Yes
Vehicle use Yes
Home address Yes
Manage my policy
Add or edit driver (but not remove) on a car policy Yes
Change or edit vehicle details on a car policy Yes
Change address details on a car policy Yes
Get a new quote Yes
Upload documents No
Renew policy including payment but edit, negotiate and lapse not available No
Method of payment Yes
Payment schedule No
Policy renewal, outstanding payments Yes
Access to basic claim information - phone numbers, commonly asked questions and support guides Yes
Submit a claim Yes
Claim status tracker No
Upload claim photos/video No
Help & Customer Service
Live chat Yes
FAQs Yes
Breakdown assistance - click to call facility Yes
Change password* Yes
Change email address No
Marketing preferences* Yes
Document delivery settings No
Automatic renewal opt in/out* Yes

* launches an external web session

** available in policy documents

If you have breakdown cover, help is just a tap away

We're working hard to release lots of exciting new functions to help make your life that little bit easier, so make sure you keep your app updated. If you've got any suggestions on how we can improve the app or require technical support, email us at: mobileappfeedback@hastingsdirect.com

App Store logo. Google Play logo.