Hastings Direct.

Important - Coronavirus update

In line with advice from the Government and the FCA, we now have a limited number of staff in the office and are working hard to enable more employees to work from home. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated, so make sure to check back regularly.

  • To help us prioritise urgent calls, please use our online services to manage your policy where you can. Please only call us in exceptional circumstances, as otherwise we may not be able to help you at this time.
  • If you have a car policy, you can change your address or vehicle, add or remove drivers, or make payments in MyAccount or the app.
  • You can also report a new car claim or get an update on your car's repair in MyAccount.
  • If you're worried about financial difficulties or you're using your insured vehicle or home differently because of Coronavirus and you want to update your policy, please read our Coronavirus FAQs about what to do next.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed.
  • If you do need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Your new Hastings Direct app is here!*

App store logo.
Google play logo.


*Currently available for car customers only.

Packed full of features

Our app is designed to take the hassle out of managing your insurance, it has everything you need in one place.

Plus if you need breakdown assistance or want to make a claim, get the help you need quickly.

Secure access – your way

Use fingerprint, face or PIN technology to log in to your app.

Your cover at a glance

Access your policy details with one tap and quickly see what you're covered for.

Mobile phone with Touch ID image displayed on screen.

No more rummaging through paperwork

All your documents in one place – available 24/7.

Update your details with ease

Change your car, address or add a new driver in a few easy steps.

Taking the stress out of making a claim

'Click to call' puts you directly in touch with the right person to register a claim.

Cover at a glance.

If you have breakdown cover, help is just a tap away

Connect directly with your breakdown provider*

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Google play logo.

*If you don't have breakdown cover, you'll be directed to the Hastings Direct customer services team, who will discuss your options.


App feature list

Features For policies beginning XA For policies beginning H
Login & administration    
Register for MyAccount*
Login with password
Login with PIN
Login with Touch ID / Face ID (iOS compatible devices only)
Login with Fingerprint Authentication (Android compatible devices only)
Policy Information    
Policy documents*
List of policy benefits  
Policy number  
Policy Status  
Start date  
Cover type  
Renewal date  
Payment type  
Optional extras  
No claims discount  
Driver licence info    
Vehicle make and model  
Vehicle registration  
Vehicle annual mileage    
Vehicle use  
Home address  
Manage my policy    
Add or edit driver (but not remove) on a car policy
(not for multicar)
Change or edit vehicle details on a car policy
(not for multicar)
Change address details on a car policy
(not for multicar)
Get a new quote    
Upload documents    
Renew policy including payment but edit, negotiate and lapse not available    
Method of payment  
Payment schedule    
Policy renewal, outstanding payments  
Access to basic claim information – phone numbers, commonly asked questions and support guides
Submit a claim*** Coming soon  
Claim Status Tracker*** Coming soon  
Upload claim photos/video***    
Help & Customer Service    
Live chat
Breakdown assistance – click to call facility
Change password*
Change email address    
Marketing preferences*  
Document delivery settings    

* launches an external web session

** available in policy documents

*** available 2019

Download the app today

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Google play logo.

We're working hard to release lots of exciting new functions to help make your life that little bit easier, so make sure you keep your app updated. If you've got any suggestions on how we can improve the app or require technical support, email us at mobileappsupport@hastingsdirect.com

Join us...