Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

About Hastings Direct

Hastings Direct is a fast growing, agile, data and digitally focused general insurance provider. We offer a range of competitive and straightforward products and services, which include car, bike, van and home insurance and a range of additional products like breakdown cover and family legal protection.

We're proud of our 20 year history ‒ since selling our first policy in 1997 we've been committed to our colleagues, customers, company and community, and regularly support charity and educational causes in our local communities of Bexhill-on-Sea and Leicester.

Today, we have 2.8 million live customer policies and over 3,400 colleagues and we've won and attained a number of awards and endorsements. We were voted Moneyfacts Car Insurance Provider of the Year 2018 for the fourth time.

Hastings Direct is a trading name of Hastings Insurance Services Limited, and is part of the Hastings Group, a publicly listed company.


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