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Coronavirus update Last updated 9^th July 16:00

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We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
You are worried about making future payments, or
You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

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i

Coronavirus update Last updated 9^th July 16:00

Show more

We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
You are worried about making future payments, or
You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

About Hastings Direct

Hastings Direct is a fast growing, agile, data and digitally focused general insurance provider. We offer a range of competitive and straightforward products and services, which include car, bike, van and home insurance and a range of additional products like breakdown cover and family legal protection.

We're proud of our 20 year history ‒ since selling our first policy in 1997 we've been committed to our colleagues, customers, company and community, and regularly support charity and educational causes in our local communities of Bexhill-on-Sea and Leicester.

Today, we have 2.8 million live customer policies and over 3,400 colleagues and we've won and attained a number of awards and endorsements. We were voted Moneyfacts Car Insurance Provider of the Year 2018 for the fourth time.

Hastings Direct is a trading name of Hastings Insurance Services Limited, and is part of the Hastings Group, a publicly listed company.

Company info

Our awards – some of the industry awards we have received.
Our brands – the Hastings Insurance brand portfolio.
Information about our insurers – as an intermediary, we act on behalf of several insurers.
As seen on TV – our latest TV ads featuring Harry.
Hastings Direct news – we summarise some useful snippets.
Hastings Group – one of the fastest growing personal lines insurance providers to the UK market.

Important links

Contact us – contact details and opening hours.
Customer reviews – genuine, impartial customer reviews collected by Reviews.co.uk
Complaints – we are committed to providing a quality service to all our customers.
Help – search all questions.
Careers at Hastings Direct – information on working for us, including latest vacancies.
Site map – site map of all the pages in this site.

Legal links

Related links

Multi-award winning

We are a multi-award winning business and one of the UK's fastest growing insurance groups.

2013–2015 & 2018 Consumer Moneyfacts Awards Car Insurance Provider of the Year
2014 & 2015 UK Broker Awards, Personal Lines Broker of the Year
2014 British Insurance Awards, Personal Lines Broker of the Year

More awards we have won

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Defaqto 5 Star Ratings

Our car policies give you 5 Star rated protection.

More about Defaqto ratings