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Coronavirus update Last updated 23rd July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm, Saturday 9am-1pm and Sunday 10am-2pm.

Read our Coronavirus FAQs

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Hastings Direct.
i

Coronavirus update Last updated 23rd July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm, Saturday 9am-1pm and Sunday 10am-2pm.

Read our Coronavirus FAQs

MyAccount puts you in the driving seat

Hastings Direct Login to MyAccount.

There's never been a better time to start using MyAccount - it's packed with new and useful features to help you manage your policy from any device 24/7.

Go to MyAccount

  • All you need to do is:

    • Go to the log in page and select Register Account
    • Enter your date of birth and the email address you gave us when you set up your policy

    • Select Register and follow the link in the email to set up your password
    • Next time all you'll need to do is log in with your date of birth, email and password.

MyAccount feature list

Features For policies beginning XA
Policy Information
Policy documents
List of policy benefits *
Policy number
Policy status
Start date
Cover type
Renewal date
Policyholder *
Payment type
Excess *
Optional extras *
No claims discount *
Home address
Manage my policy
Change address details  
Get a new quote
Upload documents  
Renew policy including payment  
Edit/negotiate/lapse a renewal  
View payment details  
Make a late payment
Change DD payment date  
Payment schedule *
Notifications
Policy renewal, outstanding payments
Claims
Claim phone numbers and FAQs
Submit a claim  
Claim status tracker  
Upload claim photos/video  
Help & customer service
Live chat
FAQs
Breakdown assistance
Change password
Change email address  
Change marketing preferences
Change to online documents or request postal documents

* Available in policy documents

Policy info

Types of home insurance

Policy features

Help

Home insurance customer reviews

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