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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Driving at night tips

A view from inside a car while a man drives at night.

Driving at night might mean roads are quieter but travelling in darkness isn't without its risks. Reduced vision makes it more difficult to read signs, spot hazards and notice other road users, while tiredness can have a huge impact on a driver's judgement and reaction times.

The dangers of driving at night

According to research cited by the Royal Society for the Prevention of Accidents (RoSPA), 40% of all UK road accidents occur when it's dark. That's a huge percentage, especially when considering that just 15% of road traffic's clocked between the hours of 7pm and 7am.

Along with reduced visibility and tiredness, there are other factors beyond your control that could impact your road safety. Drivers under the influence of drink or drugs drive mostly during the night; you need to be cautious of any road users acting unpredictably and make sure you give them plenty of space.

Night-time driving tips

Driving in the dark has potential dangers for all road users; but, new drivers and drivers with little experience of night driving are particularly vulnerable. Either way, reading our tips on night driving will help to keep you as safe as possible once the sun has gone down.

Don't drive tired

It's quite simple: If you're feeling sleepy, don't get behind the wheel. Driving requires a huge amount of concentration and although you might have the mind-set of 'it'll never happen to me,' the reality is that thousands of UK drivers nod off behind the wheel every year. Drowsy driving could be fatal; not only are you putting your safety at risk, but the safety of other road users as well.

Take a break

If you're making a lengthy trip, when planning your journey account for time to take several breaks. To stay focused whilst driving, the Highway Code recommends a 15 minute rest for every two hours spent on the road. If at any point you feel overcome with tiredness, pull over somewhere safe — such as in a service station — and take a longer nap. Drinking caffeinated drinks will also help to keep you alert but they're not a long term solution.

Light the way

Before setting off on a night drive, make sure all your exterior lights are dirt-free and check they work. Your headlights should be switched on before sunset and kept on for around an hour after sunrise so you're nice and visible to other road users. Interior lights should be switched off whilst driving and your dashboard lights should be dimmed. Bright phone screens or sat navs can also be a distraction, so turn down the brightness or store them away.

Make sure your lights are positioned so they sufficiently light up the road ahead without blinding other drivers. Switch off your full beams whenever you notice an oncoming vehicle approaching; if they don't turn theirs off and you can't see clearly, look for the road lines on the left and follow them until you can look straight ahead again.

Clean your windows

The slightest bit of grime on your windscreen or windows could impede your vision during the night, increasing the glare from oncoming lights. So, make sure you regularly clean your windows inside and out, using good quality products that'll leave the glass shining and smear-free.

Drive cautiously

If visibility's reduced, you should reduce your speed too. Make sure you're driving at a speed that enables you to spot hazards and react in a timely manner, and leave bigger gaps between your car and the car in front.

While approaching motorists will make their presence known by their glimmering headlights, you need to be extra vigilant of more vulnerable road users who might not be as visible, such as cyclists and pedestrians who aren't wearing reflective clothing.

Get your eyesight checked

Driving at nights puts strain on your eyes, so it's important to have your sight checked on a regular basis. An appointment with an optician could flag up underlying issues such as glaucoma, which will affect your night vision. If you wear glasses, avoid dark or tinted lenses when driving at night.

Consider further training

If you lack confidence or experience in driving at night, you might want to consider further training to help you feel more comfortable. If you've recently passed your test, you could take a Pass Plus course; created by the Driving Standards Agency (DSA), one of its six modules involves night driving.

If you've got years of driving experience under your belt but simply don't feel confident on the road when it's dark, you could book a refresher lesson with an instructor who'll give you advice on night-time driving. Or, you could get in contact with the local RoSPA Advanced Drivers and Riders Group who can offer further training.

No matter how confident you are on the road, it's still essential you're insured. Hastings Direct offer competitively priced car insurance so why not get a quote and see how much you can save?

Telematics insurance

Are you a safe driver? We know actions speak louder than words, so we'll give you the chance to prove you should be paying less for your insurance. In 2018, over 50% of our customers had their price reduce by an average of £440 at their first renewal!

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