Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS/critical care worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Van insurance acceptance criteria

To be able to provide you with a quote, we've made some assumptions about the details of your policy.

You and all drivers:

  • Are permanent residents of England, Scotland, Wales or Northern Ireland. We're sorry but we can't offer quotes for residents of the Channel Islands
  • Have no criminal convictions, have never been refused insurance, had any special terms imposed or had a policy cancelled or declared void by an insurer
  • Have advised the DVLA/DVANI of any notifiable medical condition and the DVLA/DVANI have agreed to the issue of a licence
  • The policy holder is the main user of the vehicle.

The van is not:

  • A Q plate
  • A grey import
  • Used to carry hazardous goods
  • Used in connection with the motor trade
  • Used to carry passengers for hire and reward or tows a trailer
  • Refrigerated, an ice cream van, a horsebox, a milk float, a mobile shop, a hot food dispenser, a camper van or a minibus.

Any no claims discount being used:

  • Is not being used on a different policy
  • Was earned in the UK within the last two years
  • Was earned on a van policy in your name (not as a named driver).

Please make sure these assumptions are correct before buying your policy.

Van insurance

Protect your van with flexible insurance options including breakdown cover and legal protection, so if things go wrong you can get back to work as soon as possible.

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