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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Van breakdown cover

Van breakdowns are often an unavoidable fact of life but you can take steps to make sure you are not left stranded should you find yourself stuck on the roadside.

Make sure you're taken care of

You can choose from different levels of van breakdown cover from Hastings Direct, so you pay for the cover you need without the additional extras you don't want.

  Roadside Roadside & Recovery Roadside, Recovery & Home Service Roadside, Recovery, Home Service & European Cover
If you misfuel your van we'll arrange and pay for your vehicle to be drained and flushed of the contaminated fuel, and refuel up to ten litres of the correct fuel
In case of a breakdown, your insurance policy will cover your van wherever you drive within the UK.
To get you back on the road quickly, we'll arrange service at the scene of the breakdown. If it can't be fixed, we'll arrange for your van to be taken to a local garage.
If your van can't be repaired at the roadside or at a local garage the same day, we'll arrange for one of the following: the vehicle, you and your passengers to be taken to your destination or home; accommodation for one night; or hire of another vehicle.
 
If you are unable to drive due to injury or illness acquired during the journey, we'll arrange for a driver to finish the journey or return you and your van to where the journey started.
 
We'll arrange to pay call-out fees and labour charges needed to start your van in the event of a breakdown at or within one quarter mile of your home.
   
Our European cover gives you the benefit of our Roadside, Recovery and Homestart levels of cover while travelling abroad with your van in the event of a breakdown.
     
Height, weight and length restrictions apply to van breakdown cover
* Limitations apply to misfuelling under European cover
** Does not cover a breakdown at or within one quarter mile away from your home
For full details, please read the Hastings van benefit booklet.

Decide which of the van breakdown cover options would suit you best and get a van insurance quote from Hastings Direct today.

If you've already got breakdown cover and want to get in touch, please call:

Breakdown (UK) — 0333 321 9644
Breakdown (EU) — +44 1737 815 876
Open 24 hours a day, seven days a week.

Van insurance

Protect your van with flexible insurance options including breakdown cover and legal protection, so if things go wrong you can get back to work as soon as possible.

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