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Coronavirus update Last updated 23rd July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm, Saturday 9am-1pm and Sunday 10am-2pm.

Read our Coronavirus FAQs

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Hastings Direct.
i

Coronavirus update Last updated 23rd July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm, Saturday 9am-1pm and Sunday 10am-2pm.

Read our Coronavirus FAQs

Van insurance policy features and extras

Van insurance quotes from Hastings Direct.

Need to insure your van? At Hastings Direct, we offer a range of cover options to suit all budgets and requirements, plus a number of policy extras.

Comprehensive cover provides protection for your van if it was damaged due to an accident, theft, fire or vandalism. If you run a van for your business, comprehensive cover can help to get you back on the road as soon as possible.

You can also opt for a third party or third party, fire & theft policy. These may be cheaper, but the benefits are more basic and your van won't be covered if it's vandalised or damaged in an accident.

Some of the benefits of Hastings Direct and Hastings Premier van insurance policies include:

  • Up to £750 of in-van entertainment system cover
  • Up to £250 of personal items cover
  • Unlimited windscreen and glass cover
  • Up to 6 years' no claims discount
  • Access to a 24-hour claims helpline
  • Option to protect your no claims discount.

With Hastings Direct, you can personalise your policy by choosing from a range of add-ons, such as:

› Van breakdown cover

Choose from four levels of breakdown cover, all of which feature roadside assistance anywhere in the UK, plus protection against misfuelling. The most comprehensive breakdown cover option includes European cover, home service and an emergency driver.

› Personal accident

Van personal accident cover with Hastings Direct covers for certain bodily injuries as a result of an accident involving your van. Features of this cover include daily hospital cash and emergency dental treatment in the event of an assault, as well as stress counselling following a claim for bodily injury.

› Replacement vehicle

Being involved in an accident is the last thing anyone needs, but to then be stuck with no way of getting around adds to the stress. So, if your van's stolen or you can't drive it due to a fire, attempted theft, vandalism or at-fault accident, you could get a replacement vehicle for up to 28 days.

Full terms and conditions can be found in our optional additional products booklet.

Van insurance

Protect your van with flexible insurance options including breakdown cover and legal protection, so if things go wrong you can get back to work as soon as possible.

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