Hastings Direct.

Important - Coronavirus update

In line with advice from the Government and the FCA, we now have a limited number of staff in the office and are working hard to enable more employees to work from home. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated, so make sure to check back regularly.

  • To help us prioritise urgent calls, please use our online services to manage your policy where you can. Please only call us in exceptional circumstances, as otherwise we may not be able to help you at this time.
  • If you have a car policy, you can change your address or vehicle, add or remove drivers, or make payments in MyAccount or the app.
  • You can also report a new car claim or get an update on your car's repair in MyAccount.
  • If you're worried about financial difficulties or you're using your insured vehicle or home differently because of Coronavirus and you want to update your policy, please read our Coronavirus FAQs about what to do next.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed.
  • If you do need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

MyAccount puts you in the driving seat

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There's never been a better time to start using MyAccount - it's packed with new and useful features to help you manage your policy from any device 24/7.

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MyAccount feature list

Features For policies beginning XA
Policy Information
Policy documents
List of policy benefits *
Policy number
Policy status
Start date
Cover type
Renewal date
Policyholder *
Payment type
Excess *
Optional extras *
No claims discount *
Driver licence info *
Vehicle make and model
Vehicle registration
Vehicle annual mileage *
Vehicle use *
Home address *
Manage my policy
Add, edit or remove driver  
Change or edit vehicle details  
Change address details  
Get a new quote
Upload documents  
Renew policy including payment  
Edit/negotiate/lapse a renewal  
View payment details  
Make a late payment
Change DD payment date  
Payment schedule *
Notifications
Policy renewal, outstanding payments
Claims
Claim phone numbers and FAQs
Submit a claim  
Claim status tracker  
Upload claim photos/video  
Help & customer service
Live chat
FAQs
Breakdown assistance
Change password
Change email address  
Change marketing preferences
Change to online documents or request postal documents

* Available in policy documents

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