You'll have 24/7 access to your details so you can make changes at a time that suits you, all without having to call.
Of course, there are certain things you'll need to call us about (such as to discuss a claim) but call centre support is limited and this saving is reflected in the price of the policy.
What elements of my policy do I manage online?
Although you can still call us for a few specific things, you'll be expected to manage most parts of your policy online. This includes:
- Changing your car or editing the details
- Adding or removing drivers
- Updating personal info, like your address
- Managing your payments
- Registering or tracking a car claim
If you'd prefer the option to call us to do these types of things, you'll need to switch to a standard policy. It has the same features as an online policy but also includes full support from our call centre.
Is there a difference in price?
Yes, online policies are cheaper because there's limited call centre support. All fees, such as to change or cancel your policy, are the same as a standard policy.
Can I still call you if I need help?
As you can do most things online, you shouldn't need to phone us. However, you can call if you need to:
- Discuss your claim in more detail
- Claim on one of your optional extras
- Renew or cancel your policy
Alternatively, if you're thinking of cancelling all you need to do is let us know over a webchat.
There may also be times when we need to speak to you, so we may ask you to call us for a specific reason.
If you need to make a change to your policy but can't do it in the app or MyAccount, you can use this form. Changes made here take a minimum of three working days to process.
Our Direct and Premier policies are 5 Star rated by Defaqto, so why not get a hassle-free car insurance quote today.
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Log in to MyAccount to manage your policy online. You can view and download documents at your convenience. If your policy number starts with 'XA' you can also make payments and changes to your policy online.
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