Hastings Direct
Online insurance

Online insurance

You'll have 24/7 access to your details so you can make changes at a time that suits you, all without having to call.

Of course, there are certain things you'll need to call us about (such as to discuss a claim) but call centre support is limited and this saving is reflected in the price of the policy.

If you'd prefer the option to call us to do these types of things, you'll need to switch to a standard policy. It has the same features as an online policy but also includes full support from our call centre.

Alternatively, if you're thinking of cancelling all you need to do is let us know over a webchat.

There may also be times when we need to speak to you, so we may ask you to call us for a specific reason.

If you need to make a change to your policy but can't do it in the app or MyAccount, you can use this form. Changes made here take a minimum of three working days to process.