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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

What's your biggest driving distraction?

9th June 2016

Distractions happen all the time. Whether we're sat in a meeting, listening to a friend's story or watching TV, we all get distracted from time to time. Distractions in these situations are usually harmless.

Back seat distraction.

However, being distracted behind the wheel can have serious, and potentially fatal, consequences. But what are the biggest driving distractions for the British public?

According to a survey by Mother and Baby magazine, the majority (95%) of the 2,000 parents questioned said a baby or child having a tantrum had taken their attention off the road.

Of those surveyed, over two thirds considered this distraction to be as dangerous as chatting on the phone while behind the wheel.

Did you know?

  • Drivers under the age of 20 only account for 1.5% of licence holders in the UK but they're involved in 9% of fatal and serious crashes.
  • 23% of 18-24 year olds crash within two years of passing their driving test.
  • 22% of crashes can be attributed to driver distraction.

One of the most worrying discoveries of the survey was that 8% of the parents questioned admitted causing an accident because their child had been crying.

But it's not just parents getting distracted at wheel. Another study found that teenagers are amongst some of the most distracted motorist on the roads.

According to the research, nearly six in 10 road crashes involve teenage motorists being distracted at the wheel.

While drivers aged between 17 and 19 may only make up 1.5% of licence holders in the UK, figures reveal they are involved in 9% of fatal and serious crashes where they are the driver.

Amongst teenagers, perhaps unsurprisingly, texting was found to be the biggest distraction. The recent AAA Foundation survey revealed that nearly half of teen drivers admitted to reading a text message or emailing while driving in the last 30 days.

Child safety week

  • Takes place every year and is run by Child Accident Prevention Trust.
  • The theme for 2016 is turn off technology.
  • It encourages families to pledge to turn off technology to help reduce the risk of accidents.

Use this year's Child Safety Week to help you reduce your distractions while driving. This year's campaign, which is running between 6th and 12th of June, is focusing on "Turn off technology!"

Dedicate this week to turning off your technology while driving to make you a safer motorist. If turning your phone off is a step too far, just put it on silent and put it in a place you can't reach. It really is true what they say: out of sight, out of mind.

What distracts you the most while driving?

Join us...