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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct : young driver news

Young drivers are a key theme in this week's news. One survey showed that they're the biggest culprits of speeding, plus driving lessons for children under 10 have been announced. Elsewhere, motorists are faced with an increase in fuel prices, while the top 10 best and worst drivers by profession are revealed!

Young drivers are biggest speeding offenders

speed camera1.

OnePoll commissioned research has revealed the British driving group most likely to speed.

In the survey, more than two thirds (67%) of 18 to 24 year olds admitted frequently breaking speed limits. Of the total 1,000 people surveyed, almost a quarter (23%) of respondents cited regularly speeding.

While young drivers were found to speed regularly, the age group guilty of most frequently texting when driving were those aged between 25 and 34. This dangerous driving habit was cited by nearly a fifth (19%) of drivers in this age range.

According to government statistics, a mobile phone was a contributing factor in 21 fatal accidents and 84 serious accidents that took place in 2014.

Driving lessons designed for children under 10

child driving.

Plans to bring in driving lessons for children between five and 10 have been announced. It is hoped the lessons will encourage safe driving habits among the next generation of drivers in the UK.

Young Driver Motor Cars, part of the Young Driver organisation, will host the lessons on specific sites on private land.

The lessons will take place in the Electric Trainer 1 (ET1) car and will have a top speed of 10mph.

Petrol and diesel prices increase

diesel1.

According to the RAC's latest fuel report, the price of petrol, which increased for the first time since July 2015, could continue to rise.

The price of petrol has raised 3.4p per litre, with average petrol pump prices increasing to £1.05. And the RAC predict this could rise between 2p and 4p per litre in the next two weeks.

The latest increase means it will now cost an additional £1.84 when filling up a car with a 55-litre tank.

Diesel prices have also risen by an average of 3.7p per litre. Filling up a 55-litre tank with diesel will now cost an extra £2.

Figures reveal the top 10 best and worst motorists by profession

lots of cars.

New figures reported in the Telegraph have revealed the best and worst drivers by profession based on the number of accident claims made. And those who believe the stereotypes of the 'white van man' may be in for a surprise!

The top 10 worst drivers by profession are:

  1. Accountants
  2. Solicitors
  3. Doctors
  4. Financial advisers
  5. Letting agents
  6. Airline cabin crew
  7. Bank managers
  8. IT managers
  9. Pharmacists
  10. Train drivers

And the best are:

  1. Roofers
  2. Farm workers
  3. Builders
  4. Lorry drivers
  5. Cleaners
  6. Carpet fitters
  7. Factory workers
  8. Mechanics
  9. Butchers
  10. Painter and decorators

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