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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Would you trust a self-driving car?

It wasn't that long ago when autonomous vehicles were still just something in a sci-fi film. Now numerous companies, from Waymo (formerly the Google self-driving car project) to Jaguar Land Rover, are testing or creating tests for autonomous vehicles.

Driverless car.

When you're stuck in crawling traffic on the motorway, the ability to switch off and watch a movie, read a book or just enjoy a chat with your fellow passengers might sound very appealing. But just how many of us would be willing to put our trust in a car and take the leap by getting in an autonomous vehicle ourselves?

In the UK, it seems we're a bit hesitant about the whole thing. Research commissioned by IAM RoadSmart, formerly known as the Institute of Advanced Motorists, found nearly two thirds (65%) believe a human should always be in control of a vehicle.

What's more, the survey of 1,000 British drivers found just over a third (34%) believes the technology's a bad idea.

Did you know?

  • Google's racked up 1,498,214 miles in their driverless cars while in autonomous mode.
  • Autonomous vehicles are already being tested on UK roads.
  • Driverless cars will be tested on UK motorways next year.

Across the pond, our US counterparts seem to be more at peace with the idea of a self-driving car, as a survey by global consulting firm AlixPartners found nearly three quarters (73%) of the 1,500 respondents aged between 18 and 65 said they would like a vehicle to do all the driving.

Interestingly, the survey also revealed how people want autonomous cars to be made, with the body built by automotive manufacturers, and the car's software being built by tech firms.

This revelation's quite significant as automakers and tech firms are currently resisting forming partnerships. One reason why the two sides are remaining separate's due to arguments over who will own the artificial intelligence, software and revenue streams.

But it's not just who will make what aspect of the car that divides consumers.

Self-driving cars raise all kinds of ethical dilemmas. For example, should a self-driving car risk the lives of the passengers if the car was about to hit a large group of pedestrians? A study of 2,000 US residents said yes, the passengers should be sacrificed for the greater good in an emergency.

With the news of the first person to die while using a self-driving vehicle at the beginning of July, the ethical issues surrounding self-driving cars are sure to become a more central part of the argument for and against this new technology.

What do you think? Would you buy, or travel in, a self-driving car?

Join us...