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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct news: winter weather warning

The week began with the release of figures revealing 2015 was a record-breaking year for new car sales. There was bad news for UK Volkswagen owners with the announcement that, despite previous claims, they will not be receiving compensation for the emissions scandal. Lastly, with the predictions of arctic weather to hit the UK, the safety of drivers and the precautions they take in these poor driving conditions has been the focus of several studies released this week.

Record-breaking new car sales in 2015

car sold.

New figures have revealed the 2.63 million cars registered in 2015 broke the record of car sales set in 2003 when 2.58 million cars were sold. The latest figures depict a 6% increase in car sales from 2014, the Society of Motor Manufacturers and Traders (SMMT) announced.

The last 42 months has seen a long-run growth of new car sales in the UK, witnessing just one slip in this period.

Key factors which are believed to have attributed to the findings are, increased customer confidence, along with wage growth, low unemployment levels and the reduction of fuel prices.

Low interest rates are thought to have contributed to the new rise in new car packages, with more than three quarters (80%) having the backing of a finance package.

"Most people just want to budget monthly, whether it's their mobile phone, rental payments or their car," chairman of Ford's British arm, Andy Barratt said.

UK VW owners will not be receiving compensation

VW car.

Despite a previous announcement made at a press conference in December by VW UK CEO, Matthias Mueller, UK Volkswagen customers will not be receiving compensation from the emission scandal.

The official update on the situation is that "there won't be compensation. All the indications are the residual values are unaffected," a spokesman for VW UK revealed. However, certain circumstances some customers face may see them be offered a "support package".

Customers in the US will still be receiving $1,000 gift cards for compensation as it is claimed they face a "different set of circumstances".

VW UK is currently working on a phasing document to outline the recall dates of each affected model so they can receive the necessary software changes.

The mechanical changes will have a "negligible effect, so changes in the car's performance or the fuel economy will not be noticed by customers", VW UK have assured.

Survey reveals drivers take life-threatening risks on icy roads

icy road.

A new survey has revealed a worrying amount of drivers are taking potentially life-threatening risks when driving in poor weather conditions.

More than half (54%) of drivers questioned thought other motorists drove too quickly in bad weather, while two thirds (66%) believe other divers do not ensure there is enough of a stopping space left between cars.

Of all those surveyed, nearly three quarters (71%) admitted not knowing the braking distance in icy conditions increased ten-fold to that in fair weather conditions. The correct braking distance in icy conditions was known by under a quarter (23%) of drivers.

"If you get caught out in bad weather the critical thing is to slow right down and keep your distance, bearing in mind that it will take you much longer to stop in an emergency, and to react in the first place, if visibility is reduced," warned campaigns and communications director for Brake, Gary Rae.

Motorists not prepared for winter weather

frozen windscreen.

The predicted winter spell was in the news yet again this week as the results of Asda's survey of 1,000 drivers revealed a worrying amount are "dangerously unprepared" for the possible icy conditions.

The survey found that over a quarter (26%) of the drivers questioned do nothing to prepare their cars for winter weather and the poor driving conditions it can bring.

Regular and important safety checks were found to not be carried out, with less than a third of motorists admitting they check their brakes are working properly.

Of the findings, the most shocking discovery of driver habits in winter weather was that nearly two fifths (39%) admitted to driving "with ice or steam on the windscreen". They claimed the reason they drove with such poor visibility was that they didn't have time to wait for the windscreen to be fully defrosted.

However, the survey did find that an ice scraper was kept in the cars of 83% of the motorists questioned. Maybe it's just a case of getting up a little earlier on cold mornings?

© M2 Bespoke 2016

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