i

Coronavirus update Last updated 9th July 16:00

Show more

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Who are the worst drivers on Britain's roads?

When it comes to drivers, be they old or young, there are plenty of stereotypes. But who do we see as the worst drivers? This week's news will also be looking at the decrease in young drivers, while new research reveals what home owners would save in a fire.

The worst drivers on UK roads

Just passed the driving test.

We might have our personal views on who the worst drivers in the UK are, but do your opinions correlate with the other motorists? That was the aim of a new survey by Jennings Motor Group (now Lookers).

When it came to the car brands associated with the worst driving abilities, BMW drivers came out on top, with more than a fifth (21.3%) of respondents believing they are the worst.

The other brands making up the top five for brands linked to bad driving were Renault (8%), Audi (6.3%), Volkswagen (4.1%) and Peugeot (2.3%).

BMW drivers also fared badly when respondents were asked what characteristics they associated with car manufacturers. While Mercedes drivers were seen as the most overcautious, voted for by 27.8%, BMW motorists were seen as being aggressive, cited by a whopping 73.3% of respondents.

Reduction in young people learning to drive

Did you know?

  • 17-20 year olds make more trips by bus than other age groups.
  • More than half of trips for all age groups are done by car except 17-20 year olds.
  • 30% of people age 60 or over say they use the bus at least once or twice a week.

Source: National Travel Survey: England 2015 — gov.uk

There are fewer teenagers learning to drive than ever before, a new study suggests.

As part of the Department for Transport's National Travel Survey, around 16,000 people were questioned.

The survey found a significant fall in driving rates of men aged 17 to 20, with the number of men in this age group passing their test in their teens falling from 51% in the mid-1990s to around a third.

While there was also a reduction in the number of young women on the road, the fall wasn't as pronounced.

Cost concerns were the biggest factor stopping young people from learning to drive, with half of the young people questioned citing this.

In comparison, there are now more drivers over the age of 70 on the roads than at any time since the survey began, with the survey revealing the number of men aged over 70 still on the road has grown from 32% to 81%, and women drivers of this age group rose from 4% to 50%.

People would save their mobile phone from a fire

This year marks the 350th anniversary of the Great Fire of London. The fire burned for four days and wiped out over 13,500 homes and 87 churches in the capital.

But, the Great Fire of London is credited with creating the modern property insurance industry, the Spectator reports.

So what would we save from our homes if there was a fire? New research from the Association of British Insurers (ABI) sought to find out.

The study revealed we're more likely to save credit cards, cash and photographs than anything else.

The survey also found that we're not always that sentimental, as a third of people would save their mobile phone, while just 16% would reach for jewellery or other valuables.

All information is correct at time of publication. Hastings Direct cannot be held responsible for any misinformation displayed.

© M2 Bespoke 2016

Join us...