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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Who are the angriest drivers?

The question of who's angrier on the roads is one that has been debated by many. So, who exactly are the angriest drivers?

Angry driver.

We might not have a magic mirror to give us the answer, but a new test seems to have got to the bottom of it, and the outcome might surprise you.

New research commissioned by Hyundai Motor UK revealed women get angrier than men when driving. In fact, on average, women are 12% angrier drivers than men when behind the wheel.

But it isn't just sitting in traffic jams, or other bad road users, that gets the blood boiling.

According to the research, which is described as the world's first Driving Emotion Test, eating sour sweets, the music we listen to, and smells can all impact our emotions and affect the way we drive.

Did you know?

  • 51% of people in the study sing in the car to feel happy.
  • 80% always listen to something when they're driving.
  • 70% listen to pop music and 61% listen to rock when driving.

Source: Women angrier than men behind the wheel — hyundaipressoffice.co.uk

While you might avoid listening to rock music whilst behind the wheel out of fear that it will set you off in a rage, the research found that 61% of drivers were made happy by listening to this genre.

But this isn't the only thing that can keep you calm and collected. Perhaps unsurprisingly, the majority (84%) of motorists found their mood improved as a result of 'empty roads', and the smell of the seaside.

So, why do motorists get so fired up?

According to Patrick Fagan, a behavioural psychologist from Goldsmiths University London, who conducted the emotions test on behalf of Hyundai, the vast majority of our decision making is emotional, and the decisions we make on the road can affect our driving abilities.

So, what's the future for Driving Emotion Tests?

Worry not, you won't need to take a test before getting behind the wheel. Instead, Hyundai hopes to make our journeys safer by developing a car that uses smells and sounds to calm the driver.

What are your tips for keeping level-headed at the wheel?

All information is correct at time of publication. Hastings Direct cannot be held responsible for any misinformation displayed.

Hastings Direct don't consider gender when pricing any insurance policies.

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