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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

What to do if your car is skidding

With heavy rain, wet leaves covering the road, and ice and snow, winter driving conditions can mean your chances of skidding are higher than usual.

An icy road.

But do you know what to do in that situation?

To know what to do, you need to know what type of skidding's happening. Is it understeer or oversteer?

Understeer

Understeer is a front-wheel skid as a result of the front wheels losing grip. This is more likely to happen in a front-wheel drive car and is often caused by taking a corner too quickly or braking too hard when cornering.

With understeer, the front tyres slip in the direction you're travelling, so instead of turning, you'll continue straight on.

What to do if you understeer

The most common occurrence for understeer is when you're driving too fast for the road conditions, so you can reduce your risk by taking things a bit slower.

If you start to understeer, keep your feet on the pedals but reduce the pressure on the accelerator or brakes and reduce the steering angle to get back control of your car.

Did you know?

  • If visibility is below 100m you should turn your headlights on.
  • You should leave twice the distance between you and the car in front in wet weather.
  • Always test your brakes after driving through standing water.

Oversteer

Oversteer affects the back of the car. Simply put, it's where the tyres slip and try to push in the opposite direction you're trying to turn, kicking the back end of the car out.

It often happens in rear-wheel drive vehicles, as the back end wants to overtake the front when cornering.

What to do if you oversteer

Similar to understeer, you need to reduce your speed. To bring in the back end of your car, keep looking and steering the direction you want to go, and avoid slamming the brakes or removing your foot from the accelerator.

Did you know?

  • A car can float in just 60cm of standing water.
  • A car can be moved by just 30cm of flowing water.
  • A car engine can be ruined by just one egg cup of water.

Source: Stay safe on the road when it's wet, wet, wet — theaa.com

Prevent skidding

You can't control the weather but you can reduce your chances of skidding by doing regular car maintenance to keep your car in top condition. Make sure your tyres aren't worn and check your brakes and tyre air pressure.

On the roads, manoeuvre gently and smoothly, and avoid sudden braking, acceleration and sharp steering.

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