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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

What to do if your car is aquaplaning

While we can associate winter with cold and snow, winters in the UK tend be full of rainy days rather than snowy ones. The lack of snow may eradicate some risks for drivers, but the rain can present motorists with a whole other host of problems.

One of the biggest issues motorists face is aquaplaning. But what is it? And what should you do if your car aquaplanes?

Tips for driving in the rain:

  • Make sure your windscreen wipers are in good working order.
  • Always take note of road flood signs.
  • Never chance driving through a flooded road; it could be hiding dislodged drain covers or pot holes.
  • Leave at least four seconds between you and the driver in front in wet weather.
  • Use your headlights when visibility is reduced to less than 100 meters (328 feet).

What's aquaplaning?

Aquaplaning is when a vehicle slides uncontrollably on a wet surface, such as a wet road. Standing water on the road can cause all four wheels to lose grip as it drives onto a cushion of water.

This can cause the driver to feel like they've lost control of the car as it feels like their vehicle is on water-skis.

Aquaplaning can be scary, no matter how much experience you have as a driver.

What causes a car to aquaplane?

Heavy rainfall can result in standing water on the roads, and this will cause you to aquaplane. Poor road conditions, such as mud or smooth surfaces, can add to the problem.

While you might not be able to control how much water is on the road, you can control your speed and the condition of your tyres.

If your tyres are damaged, worn or improperly inflated, you'll increase your chances of aquaplaning. And the faster you travel on a wet road, the less grip your tyres will have.

What should you do?

When your car aquaplanes, your steering goes very light and, although it generally only lasts a couple of seconds, it can feel like much longer.

To regain control of your car, keep calm and avoid any sudden movements. Don't slam your brakes, as this can cause the car to skid. Instead, slowly ease your foot off the accelerator and don't try turning the wheel.

If you do need to correct your steering, do so with the smallest of movements, while dipping the clutch at the same time.

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