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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct news: top tips for passing your driving test

Proposed driving test reforms

Passing your driving test.

No matter what age you are when you take it, the driving test is a gateway to freedom.

According to the latest government figures, there were 423,000 driving tests between October and December last year, with the majority (90%) being for car tests.

However, concerns have been raised that new drivers aren't properly equipped with the skills and knowledge needed to drive independently on modern roads.

Having spent some time talking to driving instructor associations, academics and others interested in road safety, the Driver and Vehicle Standards Agency (DVSA) began trialling changes to the driving test at 32 driving test centres last year.

Learning to drive.

While the majority of the test remains the same, the trial test will now begin with a 'tell me' question and a 'show me' question on the move. It will then consist of 20 minutes' independent driving using a satnav or traffic signs, with drivers being asked to perform a different set of manoeuvres.

Whether you're taking the current driving test or trialling the reformed test, it can still be quite a daunting experience. Here are our top tips for driving test success:

  1. Only take the test when you feel ready

    According to the RAC, the average learner needs 45 hours of driving lessons and 22 hours of practice to pass the driving test. The best way to know if you're ready is to ask your driving instructor as they will be able to tell you, honestly, if your skills are at the required level.

  2. Take a mock test

    As they say, practice makes perfect. Take a mock driving test with a driving instructor acting as the examiner so you can familiarise yourself with the driving test environment. It will also make you feel more confident on the day. To make it more realistic, use someone who isn't your normal instructor.

  3. Know the route

    Knowing the area around the test centre and all the possible routes you'll be driving will make it seem less daunting on the day. Drive the routes as often as possible with your instructor and, if you can, when practising privately.

  4. Be comfortable in your car

    Make sure you do the test in the car that you've driven regularly. Feeling comfortable with the controls, particularly the biting point of the clutch, will help you feel more confident. You don't want to be getting to know a new car on the day of your test!

  5. Avoid common mistakes

    Use your lessons to discover bad habits. Not checking mirrors enough, inadequate observation when reverse parking or moving away, poor positioning at junctions and roundabouts, and inappropriate speed are all common driving test pitfalls.

If you don't understand what the examiner has asked you to do, don't be afraid to ask them to repeat the instruction. Better to ask than to do it incorrectly.

And most importantly, don't forget to relax. Take a few deep breaths to lower your heart rate and away you go! Good luck!

© M2 Bespoke 2016

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