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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Top tips for driving in summer

A tree lined road.

Winter might bring the most hazardous driving conditions, but that doesn't mean summer's all plain sailing. Sure, the sun makes jumping in the car and heading off on a road trip all the more fun — but extremely hot conditions can present some potential problems.

If you're heading off to Europe or further afield on a driving holiday this year, you might also experience soaring temperatures. Here's a quick guide on how to stay cool, calm and collected should the hot weather become a factor.

Check your tyre pressures

Regularly check the condition of your tyres. Higher temperatures in summer could increase your risk of a blowout if your tyres are already damaged or at the wrong pressure.

Keep your cool

To avoid overheating your engine, check your coolant levels before you set off on a long journey. Heat can also aggravate cooling system issues.

Beware of glare

We all want to make the most of those rare moments when the sun decides to show itself, but glare from a windscreen can cause accidents. While you can't stop the glare, you can reduce the effect by making sure your windscreen's nice and clean and replacing any worn or damaged windscreen wipers. Having a pair of clean sunglasses to hand in your car can also help, but just avoid any lenses that darken in strong sunlight.

Hay fever

Hay fever sufferers have had it pretty bad this year. If your hay fever's been particularly troublesome, ask someone else to drive to avoid getting distracted behind the wheel. If you can't avoid driving, make sure the medication you're taking doesn't cause drowsiness. You can also reduce pollen grains in the car by closing windows and air vents and get rid of dust by regularly cleaning carpets and mats.

Did you know?

  • 14% of road fatalities were caused by drink driving in 2014.
  • IAM research suggests a drink driving conviction can end up costing up to £50,000
  • There's no such thing as a safe amount of alcohol if you're driving.

Source: Think! Drink driving

  • In 2013, rural roads had almost 9 times as many fatalities as motorways.
  • Rural roads are statistically the most dangerous type of road for all road users.
  • Even if you know a rural road well, doing the full speed limit isn't always safe.

Source: Brake: Rural roads not racetracks

Stay focused

With all the grey skies and rain showers of late, you might not be worried about becoming dehydrated. But, believe it or not, the temperatures have increased so you need to make sure you stay well watered as this will keep your concentration levels up. It goes without saying excessive alcohol consumption and driving don't mix — keep an eye on your units if you're heading out to a beer garden this summer to make sure you don't fall over the limit.

Travelling with pets

Whether driving abroad, travelling on a staycation or heading to the beach for the day, taking our furry friends with us can make it more enjoyable. But animals can't cool down as effectively as humans so they are more likely to suffer from heat stroke and dehydration. Avoid this by never leaving them alone in the car, not travelling during the heat of the day, having a supply of water, and planning where you can stop off on route for water breaks.

Making sure you keep on top of car checks and being a responsible pet owner means you and your four legged friends can enjoy the summer, come rain or shine.

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