i

Coronavirus update Last updated 9th July 16:00

Show more

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

The paper tax disc, do you want it back?

Your keys, your wallet, that check-up with the dentist — there are lots of things we have to remember every day without even taking into account all the things you have to remember for your car.

It may be two years since the paper tax disc was scrapped but motorists still want them back.

Paper tax disk.

According a recent survey by uSwitch.com, three quarters of respondents said they want the DVLA to bring back the tax disc.

Why? Because without it drivers are finding it hard to remember when to renew.

Paper discs were replaced by an online system in October 2014, and even drivers with the best intentions are getting caught out for forgetting to renew. This is despite receiving reminders in the post.

How are they getting caught out?

Now that everything has moved online, vehicles are checked against a database of those who have paid for their tax through the use of cameras with automatic number plate recognition that have been placed on busy roads, This is Money explains.

So, what else can be done?

Did you know?

  • 1.4% of vehicles were unlicensed in 2015 compared to 0.6% in 2013
  • That equates to around £80 million in lost revenue
  • 41% of unlicensed vehicles had new owners since the paper tax disk was stopped.

Source: Vehicle Excise Duty evasion statistics: 2015

Kasey Cassells, insurance expert at uSwitch.com, believes "the DVLA should consider more relevant notifications, like text alerts which have proved successful for the NHS."

If you're having trouble remembering your renewal date, Cassells also suggests setting up calendar reminders on your smartphone, or keeping an old tax disc in the car window, to make sure you avoid the £1,000 fine. But that's not all motorists complained about. Consumers are disgruntled by the fact they can no longer buy second-hand cars with tax left.

They are also annoyed by the fact they have to pay a whole month's tax if they buy a second-hand car part way through the month, and only receive the remaining full months as a refund if they sell their vehicle.

This is because the changes to the tax disc meant road tax could no longer be transferred to a new owner when a vehicle is sold. Instead, sellers must cancel car tax and used-car buyers must renew it as soon as they've purchased the car.

Join us...