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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

The great school run debate

Have you ever parked on a double yellow line in the rush to drop your kids off at school? Or how about blocking someone's driveway?

A child driving a car.

We've all been there — you're running late, the school bell has already rung and there's no where to park… What do you do? Drive around and around looking for a suitable space or just pull up and run?

Since the start of the new school term, complaints about parking on junctions, roundabouts and driveways have filled the press — and this behaviour has led to staff, members of the council and the police having to patrol certain schools around the country.

Parking in non-designated areas can cause danger for pedestrians, cyclists, motorists and children. So next time you head out to pick up the kids, keep these top tips from IAMRoadSmart in mind…

Did you know?

  • 46% of 5–10 year olds walk to school.
  • Only 23% of 11–16 year olds are driven to school.
  • 29% of 11–16 year olds take the bus to school.
  • 88% of 7–10 year olds are accompanied by an adult.
  • Car is the most popular method to get to school for journeys over 2 miles.

Source: National Travel Survey 2014: Travel to school

  1. Give yourself plenty of time then you can make sure you don't get behind the wheel in a rushed state of mind.
  2. Consider how you park and don't obstruct crossings, no-waiting zones or block residents in — think about how you'd feel if you lived there.
  3. Be alert and keep an eye out for blind spots. Children can be unpredictable and are more interested in their friends than your car.
  4. If you see a child on a bicycle, slow down — give them plenty of space, or, if in doubt, just wait.
  5. There's a reason why school zones have lower speed limits so just remember that 20 is plenty, no matter how much of a rush you're in.

Have you experienced school run road rage, either as a parent or a resident?

All information is correct at time of publication. Hastings Direct cannot be held responsible for any misinformation displayed.

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