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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct news: the end of the paper counterpart driving licence

The DVLA will no longer be issuing licences with green paper counterparts.

From the 8th June 2015 the paper counterpart to the British driving licence is no longer valid and no longer issued by the Driver & Vehicle Licensing Agency (DVLA).

This is because all the information provided by the paper counterpart (classification of vehicles the licence holder is allowed to drive, penalty points etc) can be obtained online using the My Licence system.

By just having the photocard, licence holders should find it easier to share their driving history when picking up a hire car, starting a new job and even getting an insurance quote. This is because the driving licence number can be entered into the DVLA's online data base and all necessary information will be available.

Insurance companies, employers, car hire companies and anyone else who needs to, will be able to view driving details by just using the driving licence number — but only if the licence holder has given their permission.

Once the licence holder agrees to share their details, a code with a limited shelf life will be generated. The third party can then use this code to obtain the relevant details.

As well as reducing paper work, this scheme will help cut down on fraud and incorrect information being given. The government estimate £8 million will be saved by moving online.

How do you find your information?

On the DVLA website you can view and share your licence information. You need your driving licence number, national insurance number and the post code on your driving licence. Once these details have been entered you can view all the information you would have seen on the old paper counterpart including:

  • Your details
  • The vehicles you can drive
  • Penalty points and disqualifications

You can also generate a code for you to use if you want to share this information. This code is only valid for 21 days and you can also view any codes you've generated in the past (and whether they're active or inactive)

To get a code from the DVLA if you can't get online, you can call 0300 083 0013

To grant permission for someone else to view your details if you can't get online, call 0300 790 6801

What do you do with your old paper counterpart?

The DVLA advise that anyone with the old paper counterpart should destroy it as it no longer has any legal status. However, it is very important that you still keep hold of your photocard driving licence.

If you were issued with a driving licence before 1998 and therefore have the older style paper driving licence, it's important you keep this. The old paper driving licences are still valid but as they're renewed, the new photocard will be issued in their replacement.

What if I receive penalty points?

From the 8th June 2015 all penalty points are only recorded electronically. If you receive points, they're noted on the system and you still have to pay any fine issued. This means the driving licence you carry around will no longer be proof of a clean driving licence by itself. If you need to prove you have a clean driving licence, the information will have to be viewed online or requested over the phone or by post.

Moving forward

You are still legally obliged to keep all your personal information up to date, if you change your address or your name, you still need to notify the DVLA. From now on, it will only be the photocard you get back with your updated information.

You can find more information at gov.uk: Driving licence changes

driving licence history.

Source: History of road safety, The Highway Code and the driving test

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