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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Terrifying traffic tales

The evenings are getting darker earlier, the weather is starting to turn and people are starting to dust off their broomsticks. Well, maybe not, but after reading these terrifying traffic tales, you might be tempted to get the broomstick out of the cupboard.

So, let's put on our witch's hats and find out what's been terrifying motorists this year.

But, be warned, you may need to prepare yourself, because what makes these sweaty-palm-inducing tales so scary is that, unlike Halloween, these are happening throughout the year:

Slowest motorways

Just another traffic jam?

Imagine driving on a motorway with an average speed less than that of the world's top sprinter. Sound ridiculous? Well, that's been the case for motorists driving on five motorways in the UK.

While Jamaican sprinter Usain Bolt was able to achieve a speed of 27.8mph at the 2009 World Athletics Championship, motorists on the M606 in West Yorkshire face an average speed of just 24.62mph.

The second slowest motorway is the M32, running from South Gloucestershire into Bristol, with an average speed of 26.15mph. Finishing off the top five slowest motorways were: the M9 between Edinburgh and Dunblane (26.74mph); M621 to Leeds (26.75mph); and M602 into Manchester (26.91mph).

But perhaps it's not surprising that motorway traffic is so slow, as government statistics released in August suggest the number of vehicles using the UK's motorways over the last two decades has increased by 60%.

Most congested cities

Did you know?

  • 1% of roads in the UK are motorways
  • 3% of roads in the UK are urban 'A' roads
  • 9% of roads in the UK are rural 'A' roads
  • 54% of roads in the UK are rural minor roads.

Source: Road Use Statistics Great Britain 2016 — gov.uk

What's worse than being stuck in slow moving motorway traffic? Realising your journeys around the city mean you end up wasting 127 hours each year.

That was the finding of the TomTom Traffic Index analysing traffic times.

But if you think the capital has the slowest moving traffic, guess again. A report released earlier this year revealed that Bristol has the slowest roads, with traffic moving slower during peak times than in any other city.

According to the report, commuters on Bristol's A-roads are faced with average speeds of 14.3mph.

No doubt the slow moving traffic caused by congestion is having an impact on commuters' journey times. And that's not how people want to start and end their day.

More traffic on the roads

This might all be more than just a spooky coincidence. The latest Road Transport figures from the Department for Transport revealed a peak in car traffic last year.

In 2015, the number of vehicle miles travelled hit 247.7 billion, with general traffic increasing by nearly a fifth (19%) since 1995.

And that's not all, the Department for Transport figures also revealed the number of cars on the road had increased by 43% since 1995 to over 30 million.

One of the main issues is that, while the traffic and the number of cars has increased, the road network in the UK hasn't grown at the same pace. So, more cars are trying to travel on the same number of roads.

It's always worth a quick check online to see what the traffic's like on your journey before you set off.

All information is correct at time of publication. Hastings Direct cannot be held responsible for any misinformation displayed.

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