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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Terrific tunnels from around the world

Chances are, you've driven through numerous tunnels, but have you given much thought to the engineering behind them?

Did you know?

  • The Channel Tunnel is 31.4 miles long and reaches 250 feet below sea level.
  • This makes the Channel Tunnel the 11th longest tunnel in the world.
  • The world's longest tunnel carries water from the Delaware River to New York City.

Source: The Channel Tunnel: 20 fascinating facts — telegraph.co.uk

On 18 November 1963, the first tunnel at the Dartford Crossing opened. Initially, it was estimated that two million vehicles would use the tunnel each year, but that's now risen to an annual figure of around 50 million.

The Dartford Crossing might just be part of your daily commute, but for the keen drivers among you, there are some tunnels around the world that will take your breath away. Here's a list of some of the best:

World's longest road tunnel

The Lærdal Tunnel in Sogn og Fjordane, Norway takes the title for the longest tunnel, spanning 15 miles across.

The Lærdal Tunnel.
Image by Patrick ReijndersOwn work
CC BY-SA 3.0, Image source

Construction of the tunnel began in 1995, and it opened in 2000. During this time, 2,500,000 cubic metres of rock was removed.

It uses its unique design, lights and rest areas illuminated by a lighting scheme mimicking a sunrise to keep drivers calm, alert and engaged during the 20-minute journey.

World's shortest road tunnel

At the other end of the spectrum, Backbone Rock Tunnel in Shady Valley, Tennessee, is a little over 6 metres wide.

The Backbone Rock Tunnel.
Image by pflyBackbone Rock
CC BY-SA 2.0, Image source

The tunnel came about in 1901 when the Tennessee Lumber Company wanted the shortest route possible for its lumber trains, so it blasted a big hole through the rock.

The shortest tunnel in the world is surrounded by hiking routes and picnic tables, so motorists can take a break and enjoy the view.

Highest tunnel

In the midst of the Rockies, you'll find the world's highest vehicular tunnel — the Eisenhower-Johnson Memorial Tunnel.

The Eisenhower-Johnson Memorial Tunnel.
Image by Patrick Pelster (selbst fotografiert)
de:Datei:Eisenhower_Tunnel.JPG
CC BY-SA 3.0, Image source

It has an elevation height of 3,400 metres, but being the highest tunnel isn't the only title it takes. It's also the longest mountain tunnel in the US interstate system and has the highest point on the Interstate Highway System.

Deepest tunnel

The Eiksund Tunnel.
Image by: European Roads
Flickr via Compfight cc

For the deepest tunnel, we head back to Norway. Creating a link between the Norwegian mainland and Hareidlandet Island, the Eiksund Tunnel is part of a larger project that includes three tunnels and a bridge.

The undersea tunnel is 7,765 metres long and reaches a depth of -287 metres. Between the tunnel's deepest point and Eika Inlet, the gradient is 9.6%.

Most dangerous tunnel?

While it might not have this official title, the Guoliang Tunnel in China is certainly deemed by many to be the most dangerous.

The Guoliang Tunnel.
Image by: ???
[CC BY-SA 3.0], via Wikimedia Commons

Carved into the mountain by local villagers, it has 30 windows of various shapes and sizes, giving passengers a view. Although it's advised that drivers keep their eyes firmly on the road.

Most unusual tunnel

Tunnel Log in Sequoia National Park, California is perhaps one of the most unusual road tunnels you could find.

Tunnel Log.
Image by: Cabe6403 at English Wikipedia
[GFDL, CC-BY-SA-3.0 or CC BY 2.5]
via Wikimedia Commons

It was created after a redwood fell and blocked the road in the national park in 1937. It now serves as a great photo opportunity.

Most picturesque

Picturesque might not be the first thought that comes to your head when you think of tunnels, but the windows in the Zion-Mount Carmel Tunnel in Zion National Park, Utah, give passengers spectacular views of the national park.

The Zion-Mount Carmel Tunnel.
Photo Credit: daveynin
Flickr via Compfight cc

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