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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

How stressful is it teaching your kids to drive?

The average learner needs 47 hours of formal lessons to pass their driving test, according to the Driver and Vehicles Standards Agency (DVSA), which means practising with parent's a great way for new drivers to save money while honing their skills. But it's not always easy getting our children to listen to us, and nowhere's this more evident than when they get behind the wheel.

Learning to drive.

With Father's Day coming up and many dads finding themselves giving up their spare time on weekends to teach their children to drive, we decided to offer some helpful advice on keeping these lessons as stress-free as possible.

  • Firstly, put yourself in their shoes, we were all learners once, so remind yourself how nervous you were, what you found most challenging, and what you wished your own parents had told you.
  • Find a balance between active and passive, even if it's tempting to grab the wheel at times, lessons are more effective when you give them enough distance to figure things out themselves. Working together means they'll take more information on board.
  • Be patient, now certainly isn't the best time to lose your temper or yell at your child; take a deep breath and be as positive, supportive and encouraging as possible.
  • Your way isn't always best, so don't overrule what they've learnt already, discuss what their instructor's taught them and brush up on your knowledge of the law and driving best practice — it's possible you've picked up some bad habits along the way.

Did you know?

  • 5% of parents think teaching their kids to drive's the most stressful part of parenting.
  • Half of UK drivers have supervised a learner driver on private practice.
  • To supervise a learner driver, you must be over 21 and have had your licence for at least three years.
  • Your learner driver must be insured in the vehicle they're driving.
  • A learner driver must have L plates displayed when they're driving.
  • Learner drivers are not allowed on the motorway.

Source: The AA, Passenger parents

It's also important to talk about road safety. They may have studied it and even passed the theory test, but your own experiences and advice will help bring it to life. Remind them to think through every action and put the consequences of not doing so into real terms that they can engage with.

Finally, try not to worry too much. Just because your child's a young driver, doesn't mean they're not going to be a careful one. A recent YouGov study found that new drivers under the age of 25 were the least likely to break the rules of the road or deliberately ignore speed restrictions.

Have you experienced what it's like teaching your kids to drive? We'd love to hear your stories — the good and the bad.

Join us...