Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS or frontline health┬ácare worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

How stressful is it teaching your kids to drive?

The average learner needs 47 hours of formal lessons to pass their driving test, according to the Driver and Vehicles Standards Agency (DVSA), which means practising with parent's a great way for new drivers to save money while honing their skills. But it's not always easy getting our children to listen to us, and nowhere's this more evident than when they get behind the wheel.

Learning to drive.

With Father's Day coming up and many dads finding themselves giving up their spare time on weekends to teach their children to drive, we decided to offer some helpful advice on keeping these lessons as stress-free as possible.

  • Firstly, put yourself in their shoes, we were all learners once, so remind yourself how nervous you were, what you found most challenging, and what you wished your own parents had told you.
  • Find a balance between active and passive, even if it's tempting to grab the wheel at times, lessons are more effective when you give them enough distance to figure things out themselves. Working together means they'll take more information on board.
  • Be patient, now certainly isn't the best time to lose your temper or yell at your child; take a deep breath and be as positive, supportive and encouraging as possible.
  • Your way isn't always best, so don't overrule what they've learnt already, discuss what their instructor's taught them and brush up on your knowledge of the law and driving best practice — it's possible you've picked up some bad habits along the way.

Did you know?

  • 5% of parents think teaching their kids to drive's the most stressful part of parenting.
  • Half of UK drivers have supervised a learner driver on private practice.
  • To supervise a learner driver, you must be over 21 and have had your licence for at least three years.
  • Your learner driver must be insured in the vehicle they're driving.
  • A learner driver must have L plates displayed when they're driving.
  • Learner drivers are not allowed on the motorway.

Source: The AA, Passenger parents

It's also important to talk about road safety. They may have studied it and even passed the theory test, but your own experiences and advice will help bring it to life. Remind them to think through every action and put the consequences of not doing so into real terms that they can engage with.

Finally, try not to worry too much. Just because your child's a young driver, doesn't mean they're not going to be a careful one. A recent YouGov study found that new drivers under the age of 25 were the least likely to break the rules of the road or deliberately ignore speed restrictions.

Have you experienced what it's like teaching your kids to drive? We'd love to hear your stories — the good and the bad.

Join us...