Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS/critical care worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Six ways to stop summer thieves

Did you know that 7th July is the third worst day of the year for burglaries, with break-ins on this day up 12%? Summertime (hopefully) brings with it some glorious sunshine, just like the recent mini heatwave, but when you're catching some rays, make sure a burglar isn't catching you out, too.


Not only has there been an increase in thefts of valuable rare plants recently, but homeowners can also lose a fortune's worth of garden equipment, not to mention BBQs, bikes and more.

So what can you do? Follow our top tips and make sure your home's safe and secure this summer.

1. Boundaries

Growing spiky or thick hedges, such as holly or conifers, are great deterrents for your garden as they're difficult to get through. Fitting trellis on top of your fence, as long as it's not as tall as 2m, will also improve security as it won't be able to support the weight of a human.

2. Gravel

Having gravel paths or a gravel driveway will instantly deter thieves as the noise will alert home-owners or neighbours.

Did you know?

  • August bank holiday sees a 10% increase in accidents at home.
  • May Day sees a 10% increase in accidental damage claims.
  • The most common claims are usually spilt drink and technology damage.
  • Claims for broken windows increases by up to 20% in July.

3. Plants

Even if you don't have rare plants, you might have valuable mature specimens so invest in the heaviest pots or use a specialist land anchor for expensive trees and shrubs.

4. Shed

The shed's where we keep most of our expensive garden equipment so keep it secure with strong hinges and a good padlock. It might also be worth fitting a battery operated alarm or extending your house alarm.

5. Front garden

To make sure intruders don't have a place to hide, keep hedges and fences in your front garden low — 1m's ideal.

Make sure any padlocked gates you have are as strong as your fence and use locks on the top and bottom with the hinges fixed to a gatepost so the gate can't be lifted off the hinges.

6. Lighting

One of the best deterrents is to have motion sensor lights at both the front and back of your house. It may also be worth investing in CCTV. Systems you can monitor from your mobile are a great way of keeping track on the security of your home while you're away.

Is your home insurance up to date? Make sure your belongings are protected for, both inside and out, by talking to Hastings Direct today.

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