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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Six ways to stop summer thieves

Did you know that 7th July is the third worst day of the year for burglaries, with break-ins on this day up 12%? Summertime (hopefully) brings with it some glorious sunshine, just like the recent mini heatwave, but when you're catching some rays, make sure a burglar isn't catching you out, too.

Breaking-in.

Not only has there been an increase in thefts of valuable rare plants recently, but homeowners can also lose a fortune's worth of garden equipment, not to mention BBQs, bikes and more.

So what can you do? Follow our top tips and make sure your home's safe and secure this summer.

1. Boundaries

Growing spiky or thick hedges, such as holly or conifers, are great deterrents for your garden as they're difficult to get through. Fitting trellis on top of your fence, as long as it's not as tall as 2m, will also improve security as it won't be able to support the weight of a human.

2. Gravel

Having gravel paths or a gravel driveway will instantly deter thieves as the noise will alert home-owners or neighbours.

Did you know?

  • August bank holiday sees a 10% increase in accidents at home.
  • May Day sees a 10% increase in accidental damage claims.
  • The most common claims are usually spilt drink and technology damage.
  • Claims for broken windows increases by up to 20% in July.

3. Plants

Even if you don't have rare plants, you might have valuable mature specimens so invest in the heaviest pots or use a specialist land anchor for expensive trees and shrubs.

4. Shed

The shed's where we keep most of our expensive garden equipment so keep it secure with strong hinges and a good padlock. It might also be worth fitting a battery operated alarm or extending your house alarm.

5. Front garden

To make sure intruders don't have a place to hide, keep hedges and fences in your front garden low — 1m's ideal.

Make sure any padlocked gates you have are as strong as your fence and use locks on the top and bottom with the hinges fixed to a gatepost so the gate can't be lifted off the hinges.

6. Lighting

One of the best deterrents is to have motion sensor lights at both the front and back of your house. It may also be worth investing in CCTV. Systems you can monitor from your mobile are a great way of keeping track on the security of your home while you're away.

Is your home insurance up to date? Make sure your belongings are protected for, both inside and out, by talking to Hastings Direct today.

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