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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct news: safety and speeding

Safety and speeding feature highly in the news this week as safety concerns are raised over all-lane running motorways and a speeding campaign is launched in Scotland. Plus, we take a look some of the UK's strangest home insurance claims.

Speeding campaign launched by Police Scotland

Speed camera.

Police Scotland has launched a week-long campaign targeting speeding motorists.

The aim of the campaign, which runs until May 9, is to educate motorists and other road users about the "potentially devastating effects" of speeding.

Reducing the number of people who are killed and injured in road accidents is one of the top priorities, Police Scotland said.

The campaign will also be used to discuss speed and other road safety issues with vulnerable road users, such as motorcyclists, pedestrians and cyclists.

According to the head of road policing for Police Scotland, chief superintendent Andy Edmonston, accidents injured more than 3,300 vulnerable road users in 2014, and claimed the lives of 95, representing nearly half the total number of road fatalities.

Concerns raised over safety of all-lane motorways

Motorway speeding.

Emergency and breakdown recovery services have voiced safety concerns over the use of 'all-lane running' across the UK's major roads network.

The scheme was initially piloted on a stretch of the M42, with 'smart' sections of motorway now on the M1, M4, M5, M6 and M25.

Speaking at the Transport Committee evidence session in April, Metropolitan Police Service traffic management officer, Simon Wickenden, revealed the risk of collision for a stationary vehicle broken down on an all-lane-running motorway increases by 200%.

The RAC and the AA also raised safety concerns at the committee meeting.

Strangest home insurance claims

Cow-related shed damage?

Huffington Post UK has rounded up 10 of the strangest claims submitted on home insurance policies.

  1. Cow-related shed damage.
  2. £400 worth of baby-related computer damage.
  3. TV damaged by the family dog getting upset at hearing another dog barking on the TV.
  4. A pool cover needed to be replaced after a deer tried to escape after falling into the covered pool.
  5. Shed damage after a badger became trapped and used its impressive teeth and claws to escape.
  6. A Devon dairy farmer needed his phone to be replaced after using it as a torch while one of his cows gave birth in the middle of the night.
  7. A TV had to be replaced after a man was cleaning his bearded dragon's vivarium, got bitten and staggered backwards into his TV.
  8. A holiday cottage in Devon needed its kitchen redecorated as a result of guests bringing the BBQ inside due to rain.
  9. Enthusiastic siblings got carried away playing with their Nintendo Wii and threw their controllers through their £1,000 TV.
  10. A woman reported a lost mobile phone, then called back a few hours later to say she'd found it on the middle shelf of her fridge.

© M2 Bespoke 2016

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