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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Pump and run

In this week's news, we look at how prevalent "pump and run" has become, how many British motorists will be driving abroad for the first time this summer, and the most common jewellery item claimed on home insurance.

Figures reveal prevalence of "pump and run"

Petrol pump in use.

Filling up your vehicle and driving off without paying's a criminal offence, yet a new survey has revealed more than 25,000 British motorists did this last year.

Nearly three quarters (74%) of those who committed the offence said they had simply forgotten to pay, but only half of these drivers actually returned to the garage to settle up.

The most worrying finding of the survey was some motorists are happy to "pump and run", with more than one in 10 (12%) saying they had deliberately done so as they had no means of paying.

Fuel retailers in the West Midlands were found to have been hit the hardest by "pump and run" drivers. Fuel prices steadily risen over the past three months and have added 9p so far this year, this could be a contributing factor to the frequency of "pump and run" incidents.

Quarter of British motorists will drive abroad for first time this summer

Did you know?

  • The average motorist spends £119 per month on fuel.
  • 7% spend up to £200 per month to keep their car on the road.
  • 16% of people who don't pay for their fuel are caught and fined.

While a quarter of UK motorists will drive abroad for the first time this summer, one in five will do so without any preparation, new research's revealed.

The reasons given for not preparing were feeling there was "nothing to prepare for" (33%) and believing their history as a "careful driver" meant they didn't need to prepare, which was cited by around a fifth of respondents.

What's more, over one in 10 felt driving abroad was "much the same as driving at home". The research also revealed widespread confusion about certain road rules among those driving abroad for the first time.

Of those surveyed, almost half admitted not knowing the speed limits for all the types of roads in the country they plan to drive. Furthermore, nearly a quarter said they didn't know if the speed limits were signed in mph or kph.

Most common jewellery item claimed on home insurance

Whether it's an item given to us as a present or something we've inherited, jewellery can hold significant personal value.

While a survey revealed 17% of respondents believe they own jewellery that could be considered vintage or antique, more than two fifths confirmed their pieces were't accounted for on their home insurance.

Of those with insurance, over a third didn't know if their policy has a single item limit.

The most common jewellery item claimed was:

  • Rings (22%)
  • Watches (12%)
  • Earrings (10%)
  • Bracelets (7%)

Theft and accidental loss were the most common reasons for a claim to be made, cited by 41%, while accidental damage was given as the reason by 18%.

© M2 Bespoke 2016

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