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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct news: positive start to the year

Motorists saw a positive start to the New Year with the price of diesel dropping to under £1 per litre. This will undoubtedly bring some welcome savings after the festive period. However, while UK car crime rate has reached a 20-year low, there are warnings thieves are working on new ways to force entry. Also, authorities in Avon and Somerset have reported an increase in the number of drivers taking courses instead of points. We end this week's round-up with Autoglass' list of peculiar customer claims they received in the last year.

Diesel prices drop below £1 per litre

Diesel.

With the price of diesel dropping to under £1 a litre, diesel drivers could rejoice in some post-Christmas savings, Auto Express reports.

With Asda, Morrisons, Sainsbury's and Tesco cutting the cost to below £1pl, the price for diesel has is now the cheapest it has been since 2009.

Motorists across the country can access the cheaper diesel prices thanks to the participating supermarkets having a collective total of nearly 1,500 forecourts.

The drop in the trading price for oil and the Chancellor's frozen fuel duty are key factors which have contributed to the reduction in price.

Diesel drivers could possibly look forward to these savings lasting until March, when the budget is set to be revised.

"This is great news for diesel drivers and kicks off 2016 on a really positive note. We hope that this will help motorists to balance their budgets in the quieter period after Christmas and New Year," Sainsbury's head of fuel, Avishai Moor said.

UK car crime rate reaches 20-year low

car crime.

There has been an 80% decrease in vehicle break-ins and theft, a Home Office study found. As a result, the UK car crime rate is the lowest for 20 years.

For every 1,000 vehicles on the road in 1993, figures showed there were around 20 vehicles thefts and 40 car break-ins, whereas the report shows today there only 10 broken into and three vehicles stolen for every 1,000.

While the technologies of anti-theft devices, such as steering locks and car immobilisers, are seen as a main cause of the decline, the government warns criminals will be committing vehicle crimes in new ways.

"Vehicle crime is changing and the criminals that would have simply used a coat hanger to steal a car in the 1980s are now working on new ways of committing crime, and we are committed to stopping them," UK minister for Policing, Crime, Criminal Justice and Victims, Mike Penning, said.

Increase in motorists choosing course over points in Avon and Somerset

Driving course.

Figures have revealed that more than 138,000 motorists took speed awareness courses in Avon and Somerset in the last five years.

The data also shows that between April 2014 and March 2015, there was a huge increase of people attending speed awareness courses in the area with the 51,932 compared to the 38,456 in the previous year.

"There is evidence that drivers who attend the sessions are three times less likely to speed in the future," a spokesman for TTC Group, the company in charge of running the courses, said.

The amount of drivers being sent to Driver Alertness Courses in the area has also seen an increase. Motorists who have committed a traffic offence or been involved in an 'at fault' collision are offered these courses by the police.

"The problem of speeding traffic remains one of our communities' main concerns. The Road Safety Unit and Avon and Somerset Police receive a high number of complaints about speeding vehicles," a police spokesman revealed.

UFO damaged my windscreen — Autoglass lists wacky customer claims

nuts.

While warning drivers to take care when warming their windscreens in the winter weather, Autoglass also listed the weirdest ways customers have claimed their windscreens got damaged:

  1. Two quarrelling squirrels using conkers as ammunition
  2. An elusive high-pitched noise that cracked the screen, set off car alarms, and even turned off a nearby television.
  3. An airborne trampoline
  4. A seemingly harmless teddy bear
  5. An overweight uncle getting into the car
  6. A donkey
  7. A bow and arrow
  8. A bee
  9. What appeared to be a UFO
  10. A kangaroo — in Australia

It just goes to prove, a windscreen can suffer damage anywhere, anyhow

© M2 Bespoke 2016

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