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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct news: perfect picnic hotspots

Bank holidays are the perfect time to get out and about with the family and enjoy the great outdoors. There is so much to see and do in the great British countryside that it's easy to work up an appetite. And what's the best way to eat al fresco? With a picnic, of course.

From scotch eggs and Victoria Sponge to potato salad and mini sausage rolls, you can create quite a feast — and don't forget the sandwiches!

In fact the humble sandwich is now such an iconic part of British culture, it's got its very own Sandwich Week, celebrated every year!

So that's the food sorted, but what about the location? Where are the best places to throw down your blanket? Here are just six of our favourite picnic hotspots around the UK …

Beach break

Have a break from the hustle and bustle of Liverpool and head to the sandy beaches of Formby. The breath-taking sea views and sand dunes make the perfect setting for a romantic picnic for two.

Scottish sculptures

Give yourself a front row seat to a mixture of nature and art with a visit to the Glenkiln Sculpture Park in Dumfries and Galloway.

River retreat

For a family picnic, head to Avon Valley Country Park in Bristol. Choose a quiet spot along the banks of the River Avon and keep children entertained with the nature trails and boating lake.

Stately surroundings

With a backdrop of the Menai Strait and Snowdonia's mountains Plas Newydd in Anglesey provides a spectacular setting for some al fresco food. With Frisbee golf and a treehouse, there's plenty to keep the little ones entertained, too.

Literature lover

If you love picture-postcard views and literature, then head to Top Withens near Haworth in West Yorkshire. Enjoy a picnic at the ruined farmhouse, said to have been the inspiration for the family house in Emily Bronte's Wuthering Heights.

Gorgeous gardens

Rowallane Garden in County Down is a hidden gem and is considered to be one of the best picnic spots in Northern Ireland. Just make sure you don't get lost among the gardens within gardens!

To find out some of the best picnic spots near you this summer, head to the National Trust website or pack a picnic, jump in your car and just explore!

Join us...