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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Parking prangs

Have you ever returned to your car to find it has been hit? If so, you're not alone. New research has revealed a rise in car park related accidents. This week's news also looks at the lack of knowledge of motoring laws and who has been worse hit by the rise in home insurance costs.

Increase in car park accidents

A bit of a scrape.

According to new research by Accident Exchange, there has been a 35% increase in parking accidents since 2014, with the average repair bill amounting to £2,050.

It's estimated that over 675,000 parking prangs are registered every year, equating to 1,859 every day, Fleet News reports.

Accident Exchange claims parking-related collisions now account for more than 30% of all accidents.

The accident aftercare specialist believes one of the factors contributing to the rise in parking prangs is car parking spaces in the UK are too small to cope with the size of today's vehicles.

The average size of a parking space in the UK is 4.8 metres long and 2.4 metres wide but SUVs such as the Audi Q7 and Mercedes-Benz GL-Class are over 5 metres in length. Even smaller vehicles, such as the Vauxhall Corsa, are larger now than they were 15 years ago.

The UK's largest car park provider, National Car Parks (NCP), has said it plans to widen parking bays "wherever possible".

Did you know?

In the UK it's a violation of the Highway Code to:

  • Drive with a dirty number plate
  • Flash drivers warning them of a speed trap
  • Leave your engine running if you're pulled over
  • Beep your horn for any reason other than warning of danger

Source:

Research highlights ignorance of motoring laws

A new survey by Warranty Direct has revealed a worrying lack of awareness among drivers when it comes to knowledge of UK driving laws.

Of the 1,000 drivers that were questioned, a quarter thought it was legal to undertake on the motorway and nearly a third believed it was acceptable to pull over and sleep on the hard shoulder if they couldn't find a rest stop.

Worryingly, the survey revealed some motorists don't know the speed limit for single carriageways, with almost a third (32%) thinking the limit was 70mph instead of 60mph.

But that wasn't all. Less than a third (31%) of respondents knew you could receive three points if you accelerated through a puddle, while nearly two fifths (38%) were unaware using a car's horn while stationary was illegal.

Home insurance prices rising fastest in Eastern England

New data from Consumer Intelligence has revealed the annual cost of home insurance has risen by 3.5% year-on-year, with an average annual premium of £123. But where are costs rising fastest?

According to moneyfacts.co.uk, Eastern England has seen the fastest rise in prices, with costs up by 6.6%. This was followed by Wales, which has seen increases of 5.6%. Meanwhile, those in the South East had the smallest increase, at just 1.8%.

Unsurprisingly, those living in London face the highest premiums. With an average annual premium of £154, Londoners pay 36% more than the lowest average premium of £113 for those living in the South West.

Statistics show prices are also rising faster for the over-50s, at 4.1% compared with 3% for those under 50.

© M2 Bespoke 2017

All information is correct at time of publication. Hastings Direct cannot be held responsible for any misinformation displayed.

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