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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct news: mixed messages for motorists

Chancellor George Osborne dominated the motoring news this week. His government's plans to abolish the tax disc after 93 years could cost the Treasury £80 million in lost revenue. However, the DVLA hopes to reduce the number of tax evaders to previous levels and said about 99% of vehicles in Britain are correctly taxed. The RAC interpreted Osborne's silence in his Autumn Statement, regarding fuel duty, as a sign of an increase. The tax accounts for 70% of the price of petrol or diesel. But every cloud has a silver lining, and the Chancellor's plans to ban cash payouts for minor whiplash claims could save motorists up to £50 on their car insurance.

Car tax evaders double after scrapping of paper disc

tax disk.

Since the decision to abolish the paper tax disc in October last year, the number of unlicensed vehicles on British roads has doubled, figures from the Driver and Vehicle Licensing Agency (DVLA) reveal.

An estimated 560,000 vehicles are understood to be evading vehicle excise duty (VED), which is costing the government an estimated £80 million in lost revenue. In 2013, 0.6% of vehicles in Britain evaded the tax, costing £35 million.

"These are very worrying and disappointing statistics indeed. Sadly, the concerns we raised about the number of car tax evaders going up at the time the tax disc was confined to history have become a reality," said the RAC's chief engineer David Bizley.

"We really cannot afford for this to increase again, for the sake of both road safety and the country's finances," he added.

Figures from the DVLA show that almost 99% of vehicles on the road are correctly taxed, passing about £6 billion to the Treasury every year. The agency said that 75% of motorists now pay tax online or over the phone. Unlicensed vehicles can be caught on automatic number plate recognition cameras or by police.

RAC expects increase in fuel duty

car.

The RAC expects fuel duty to rise next year, since Chancellor George Osborne did not mention it in his Autumn Statement. Fuel duty makes up 70% of the total cost of a tank of petrol or diesel.

Only last week, the RAC's chief engineer predicted that petrol prices could drop to below £1 per litre as wholesale prices continue to fall.

"Motorists may be relieved that the Chancellor has not used low fuel prices as an immediate opportunity to raise duty on petrol and diesel to help reduce the deficit," Bizley said. "But by not mentioning fuel duty in his Autumn Statement, the implication is that the 87.95p charged on every litre currently will be subject to inflationary increases in line with RPI from April 2016 onwards."

Motoring groups welcome ban on cash payouts for whiplash claims

whiplash claims.

The Chancellor revealed some more changes in the Autumn Statement, affecting motorists across the country. His plans to ban cash payouts for minor injuries were welcomed by motoring groups.

Osbourne told MPs that the move could save the insurance industry over £1 billion, sharply reducing fraudulent injury claims, resulting in up to £50 in savings per motor insurance policy.

"This is a significant breakthrough in tackling the compensation culture and is good news for motorists," Huw Evans, the director general of the Association of British Insurers, told the Daily Telegraph.

Raising the driving age to 18 could reduce deadly accidents

passing driving test.

Most British drivers are in favour of raising the driving age from 17 to 18, with 76% supporting the introduction of probationary licenses for young drives.

Figures from a survey from dashboard camera maker SmartWitness, show that drivers aged 17 to 19 cause 12.5% of all serious accidents, where someone is hurt or killed. However, the age group only makes up 1.5% of all drivers in Britain.

It is estimated that graduated licenses for young drivers could save almost 4,500 lives per year

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