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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Move or improve – what's the best way to get the home you need?

Being a homeowner means you're faced with questions all the time. What should you do with the garden? Or what's the best way to insulate the loft? But what about that age old question – should you carry on making improvements to your home or just bite the bullet and move somewhere new? As with any big decision, there are pros and cons to both, so here's our guide to getting the home you need.

What budget do you have?

An image of a piggy bank and a model house.

Firstly, can you afford to move? Estimates show that this year, based on an average house price of £218,225, it will cost you around £8,886 to move house. Now it may be you've outgrown your current home so you have no option other than move, but given the costs involved it could be more economical to simply improve where you live if you have the choice. Research by My Home Move shows 58% of homeowners identify location as the main reason they bought their home, so if you love where you live why leave it?

The cost of improving

Home improvements will cost as little or as much as you can afford. A simple change like a lick of paint can make your home feel like new, but be done on a relatively low budget. And any improvements you make are certain to add value to your home, should you come to sell up at a later date. Mark Hayward, Chief Executive of NAEA Propertymark (National Association of Estate Agents), says:

"You can be on a budget or willing to spend, there are always innovative improvements that can be undertaken which will successfully increase your home's value."

In fact, their 10 top home improvement tips are a great place to start if you're looking for inspiration.

And if you're thinking about tackling a bigger project, like building an extension or converting your loft, this guide has advice from tradesmen, to help you cost the project and work out what planning permission you may need.

Did you know?

The 3 best value adding home improvements

  • Adding a bedroom 8.8% £18,826
  • Converting the loft 7.1% £15,189
  • An extra bathroom 6.1% £13,050

Source: www.comparethemarket.com

Don't forget about your insurance!

If you're making improvements to your home you must inform your insurer of everything you alter, so that if you make a claim at a later date your policy's still valid. The nature of the work, for example flat roof extensions, can also make a difference. They'll need to know about changes to the number of bedrooms and bathrooms too, as this will contribute significantly to how your premium is quoted.

You can also check with them about what you're actually covered for. If you're going to be doing some of the work yourself, it's a good idea to check if you have accidental damage cover included as part of your policy. That way, you'll be covered for any minor mishaps, such as accidentally drilling through pipes.

At Hastings Direct we pride ourselves on offering quality insurance at competitive prices. Our home policies are Defaqto 5 star rated and come with a range of great benefits as standard.

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