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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

News weekly update: motoring offences

Motoring offences are the main topic of the news this week, with smart motorway speeding figures revealed and tougher penalties on mobile use at the wheel. We'll also be taking a look at how owning the Samsung Galaxy Note 7 could invalidate your home insurance.

Increase in motorists caught speeding on smart motorways

Using a mobile behind the wheel.

Over the last five years, the number of motorists fined for speeding on smart motorways has increased by 50,000.

An investigation by the BBC's One Show revealed 52,516 tickets were issued on smart stretches of the M1, M25, M4, M42 and M6 between 2014 and 2015, increasing from the 2,023 tickets issued between 2010 and 2011 when smart motorways were less commonplace.

Using overhead gantries to open and close lanes, including the hard shoulder, and change speed limits, the aim of smart motorways is to ease congestion.

But it wasn't just the number of speeding tickets that were found to have increased.

According to the investigation, revenue generated by smart motorway cameras grew from £150,600 five years ago to over £1.1m.

Last year, police in Nottinghamshire issued 8,489 speeding tickets on one section of the M1. This amounted to £425,000 in fines.

Tougher penalties for using mobiles at the wheel

The Department for Transport (DfT) has announced plans to introduce tougher penalties for motorists caught using a mobile while driving.

Did you know?

  • 31% of motorists admit to using a phone while driving
  • 14% of motorists admit to taking a photo or video while driving
  • You can be disqualified from driving if you get more than 12 penalty points
  • 6 points can get your licence revoked if you've passed your test within two years.

Source: RAC Report on Motoring 2016 — rac.co.uk

Under the new rules, drivers caught using a mobile will no longer be given the option of taking a remedial course instead of receiving points, the RAC reports.

Not only will this option be scrapped, penalties and fines will increase, with points going from three to six, and fines doubling from £100 to £200.

The tougher penalties have been welcomed by the RAC but the motoring organisation believes a heavyweight road safety campaign is also needed.

RAC road safety spokesman, Pete Williams, said: "For new drivers a prosecution will mean instant disqualification, as they only need six points within two years of gaining their licence to have it revoked by the DVLA."

"The Government, police, road safety and motoring organisations must accept some responsibility for failing to encourage motorists to change their behaviour and make handheld mobile phone use as socially unacceptable as drink-driving since it was made illegal in 2003."

Samsung Galaxy Note 7 could invalidate home insurance

Following continued issues with the batteries, Samsung has discontinued its Galaxy Note 7 flagship and will be recalling all of the smartphones worldwide.

There have been warnings for owners of this device in the UK as keeping the Note 7 could invalidate their home insurance in case of damage.

A spokeswoman for the Association of British Insurers commented: "We would expect insurers to allow a reasonable amount of time for people to act but if an item is kept or used against a manufacturer's advice and causes damage, there is a risk of insurance cover being invalidated."

"We would expect that in the case of fires caused by Galaxy Note 7s to be considered on their own merit," spokeswoman for the British Insurance Brokers Association, Pam Quinn, added.

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