i

Coronavirus update Last updated 9th July 16:00

Show more

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

MOT rules are changing – what does that mean for you?

The MOT test is having a major shake-up on 20th May 2018 and new rules are being introduced that will make it harder for vehicles to pass their yearly MOT inspection.

We think it's important you know what these changes are, so you can make sure you've prepared your car for its MOT and given it the best possible chance of passing.

What are the new rules?

new MOT rules.

From May, all faults will fall under three new categories: dangerous, major and minor. If you get a major or dangerous rating, your car will fail automatically. Minor defects will be recorded on the MOT certificate and you'll be advised to get the faults repaired. As the gov.uk website confirms, you'll still get a pass certificate (known as a VT20).

If your car's a diesel, these changes may mean you're left more out of pocket than petrol car owners, as there are set to be stricter rules around emissions testing. Auto Express says "any car with a diesel particulate filter (DPF) that emits smoke of any colour during the test will get a major fault and fail the MOT test".

The DPF filters will be checked to see if they've been removed or tampered with and testers will refuse any cars where the filters have clearly been cut open or re-welded, unless there's evidence it was for legitimate reasons, such as filter cleaning. At the moment, they'll only reject a car if the DPF filter is missing.

Why are the rules changing?

Neil Barlow, head of MOT policy for the Driver and Vehicles Standards Agency, says the new rules will "help motorists do the right thing – ie not drive away from a garage".

However, RAC spokesman Simon Williams argues the new process won't be as effective, saying "the new system creates the potential for confusion as testers will have to make a judgement as to whether faults are dangerous, major or minor".

Major faults mean the vehicle needs to be repaired and re-tested and vehicles with dangerous faults have to stay at the garage until the fault is fixed. This is causing concerns that drivers might not understand the difference with this new system, as the current process makes sure that all faults that don't meet the MOT pass requirements are fixed before the vehicles allowed back on the road.

What you can do to prepare for your MOT

It's important you do all you can to check on your car ahead of its MOT. There are lots of common fail items that are really easy to sort out yourself – so taking the time to fix them before the test can mean the difference between a pass and a fail. You should be making sure:

  • All your lights are working – including headlights, indicators and hazard lights.
  • Your brakes and steering wheel are working correctly.
  • Tyres are inflated and the tread depth is above the legal minimum of 1.6mm.
  • All windscreen wipers work as they should and aren't worn down.
  • Mirrors and registration plates are in good condition.
  • The vehicle identification number (VIN) matches the one in your log book (V5C).
  • Your dashboard warning lights are working correctly.
  • Your horn works loudly and clearly.

One final tip is to give your car a good spring clean! A tester may refuse to carry out the inspection if your car's full of rubbish and is dirty.

Car insurance

Our straightforward car insurance is Defaqto 5 Star rated, so you can be sure you're getting a great product. Plus you can choose from a great range of optional extras.

Join us...