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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Most congested city

It's probably fair to say that we've only noticed a recent rise in road traffic, but what's the most congested city? This week's news also looks at how people feel about sharing the roads with autonomous vehicles, as well as how much homeowners understand their home insurance.

London becomes Europe's most congested city

Traffic in London.

Analysis conducted by traffic information company Inrix has revealed that road traffic congestion in the UK has grown 40% in the last four years.

This increase in traffic has led to the average time spent in rush hour traffic rising by 12.4 hours per year when compared to 2012. But those in the capital are facing even worse traffic. In London, the average annual time spent in traffic has soared to 101 hours per year. This represents an increase of 40.3% when compared to the 2012 average of 72 hours.

London's growing congestion has resulted in it becoming the most congested city in Europe, overtaking last year's number one, Brussels.

But it isn't just motorists that are feeling the impact of the road traffic. On London's busiest roads, the average speed of buses was found to be 3.8mph. This is only slightly quicker than the average walking speed of an adult, which is 3.1mph.

Half of drivers feel uncomfortable sharing roads with self-driving cars

Did you know?

  • The most congested road in the UK is the A217 Rosehill roundabout to New Kings Road.
  • Drivers in Birmingham lose 34 hours a year to road congestion.
  • The second most congested city in the UK is Edinburgh.

Source: Guide to congestion in the UK — inrix.com

A new study by the London School of Economics (LSE) and Goodyear has found out how drivers feel about sharing the roads with autonomous vehicles (AVs).

According to the research, more than half (55%) of the approximately 1,500 UK survey respondents said they would feel uncomfortable driving alongside AVs.

This was above the 39% average of the 10 other European countries questioned.

While more than a quarter (28%) of UK respondents said they would feel comfortable sharing the roads with self-driving cars, over half (55%) said they would also feel uncomfortable using an autonomous vehicle.

When asked what their main concerns were, the overwhelming majority (83%) cited the fear that "autonomous cars could malfunction".

It's perhaps not surprising, then, that almost two thirds (64%) of drivers in the UK believe humans should be in control of their vehicles as a point of principle.

How well do homeowners understand home insurance?

Is home insurance too confusing?

A new nationwide survey by UKDN Waterflow has revealed that 85% of property owners are confused by their level of cover and what it includes.

What's more, in total, more than three quarters (78%) of owners and renters feel home insurance is too complicated, with over two fifths (42%) of renters citing this.

The survey highlighted just how little people understand the home insurance policies they have purchased.

Of those who have insurance, two thirds (66%) said they were "not at all confident" that they had an understanding of what their policy entails.

When it came to home owners that have buildings insurance which covers drainage problems, only 13% were very confident in understanding what their policy entails.

If you have any questions about your home insurance, Hastings Direct is happy help. Give us a call on 0333 321 9681.

All information is correct at time of publication. Hastings Direct cannot be held responsible for any misinformation displayed.

© M2 Bespoke 2016

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