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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct news: Knowledge is power

Sometimes as a motorist it can feel like the whole world is against you — you might have received a parking ticket; had your wallet depleted by a full tank of fuel; or even had your vehicle stolen. However, by empowering yourself with all the necessary information and ensuring good practices at the wheel, you can make every day a good day, as far as driving is concerned.

Motorists steer away from keyless cars

keyless car start.

There has been plenty written about the security vulnerabilities of keyless cars — and the debate has not gone unnoticed by drivers, with 70% of them saying they would think twice about buying a car with the technology according to a new survey.

As a driver, there are few things worse than having your vehicle stolen, but research cited by Tracker — which carried out the survey — suggests car theft is not as uncommon as you might have assumed: in England and Wales, one vehicle is stolen every five minutes.

Andy Barrs, police liaison officer at Tracker, says that car technology — such as keyless ignition entry — has only made thieves' lives easier, adding:

"The fact that so many of our customers confirm they still have both sets of keys when their vehicle is stolen suggests that electronic key cloning could have taken place."

He explained that this new method of stealing cars works by cloning a key's built-in immobiliser, meaning cars can be unlocked remotely, without their owners' knowledge.

Is it time to invest in extra security precautions?

Website enables drivers to fight parking tickets in seconds

parking ticket.

Another potential cost drivers must be wary of is that of the parking ticket. Of course, there will be times when being issued a parking ticket is just — but for those times when you think yourself hard done by, a new website has emerged to help motorists overturn the fine.

Donotpay.co.uk (web site no longer available) has been created by 18-year-old Joshua Browder, from North London, after he received some 30 tickets parking around his school in Camden.

He felt the regularity in which he was picking up parking fines was the result of a "tickets first and ask questions later" policy having being adopted by councils.

"I was given the parking tickets for trivial reasons. I have had to spend around one hundred hours of valuable study time writing appeals to these tickets, many of which have been successful," he told the Daily Mail.

Recognising that many motorists don't have the "time, legal knowledge or energy" to appeal, he set up donotpay.co.uk, which directs users to pick 12 options, asks them to fill in their details and then creates a customised appeal to the relevant council.

Drivers can expect low fuel prices "for some time", says RAC

petrol pump.

Not too long ago — a mere two years, in fact — drivers were having to pay, on average, 136p for a litre of unleaded petrol in the United Kingdom. However, as of last month, petrol prices averaged out to just 112.42p per litre, according to RAC Fuel Watch figures.

Based on a 60-litre petrol tank, that represents a saving of around £14 every time you fill up, compared with the same month two years ago — with drivers told they can expect to enjoy these savings for a little while yet.

That's because the world is experiencing an over-supply of oil, explains Simon Williams, fuel spokesman for the RAC — who adds that diesel drivers are also making significant savings.

"Due to the global oil over-supply situation we are in, pump prices look unlikely to return to the all-time high levels of 142p for petrol and 147p for diesel experienced in April 2012 so the cost of driving should continue to be cheaper for some time to come," he said.

Cars more than just a "piece of metal"

love your car.

Often it's said that cars are just a "piece of metal" — a sentiment which can help in the distressing period following an accident — but new research suggests that for many of us our cars are considered more than that.

Cars are often a hub of memories — not a surprise given the amount of time we spend in them — with nearly two in five (38%) Britons admitting they had their first passionate embrace in a car.

However, the research from the RAC Cars website shows how for both men and women, the car itself is more fondly remembered than their first partner.

RAC Cars spokesman Pete Williams said: "Our research shows that whether male or female, old or young — we all appear to love cars.

"Both men and women admit to getting hot under the collar when they think about their dream set of wheels and many of us hold more endearing memories of our first motor than our first partner."

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