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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct news: how to keep your pets happy on the move

With nearly half of households in the UK owning a pet, it's safe to say we're a nation of animal lovers.

As if you needed any more reasons to show your pet just how much you love them, National Pet Month is running this year, from 1st April to 2nd May.

Dogs on the move.

For many pet owners, they're our friends and so much more than just a pet, they're a member of our family. In fact, new research revealed half of dog owners admitted talking to their dogs more than their partners!

If you're heading off during National Pet Month, it's important that you prepare for a safe and smooth trip for you and your pet.

So, whether you're a dog lover or a cat lover (or can't choose between them), follow these top tips for keeping your pet happy while you're on the move...

Prepare your pet for a long trip

First things first, getting your pet used to car journeys from a young age will help sensitise them to the experience. If your pet isn't used to car trips, get them prepared by taking them on short drives, gradually building up the amount of time spent in the car, before you head off for your big trip.

Before you set off

Dogs can be prone to motion sickness so feed them early and make sure they don't eat in the few hours before you head off. Similarly, don't let them gulp down lots of water before you get in the car, as this may force them to 'hold it in' before your planned stops. Exercising your pet several hours before you head off while not only make sure they're not too hot but will hopefully mean they will be more likely to rest during the journey.

Take regular breaks

More dogs on the move.

If you're planning a long drive, you'll need to factor in breaks. The official advice for drivers it to have a break of 15 minutes every two hours but you may want to extend this time if you're travelling with your pets. When on the break spend a little time playing in a safe place or walking your dog on a lead to get rid of some pent-up energy and tire them out until the next break.

Pet travel checklist

  • Pet passport — if you're heading abroad then don't forget to check the legal requirements of the country you're visiting
  • Food and bowls — bring your pet's regular food to minimise the chance of an upset tummy
  • Waste scoop and bags or a litter tray — for when you're out and about
  • Bed or carrier case (especially for your feline friends) — to make them feel secure in a new environment
  • Medication and pet first-aid kit
  • Toys or their favourite item from home to help give them a sense of familiarity

And remember; never leave your pet alone in a parked vehicle. Even leaving the windows open can be dangerous for your beloved pet as it can take as little as 15 minutes for an animal to succumb to heatstroke.

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