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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

How to stop thieves stealing Christmas

A car thief.

Unfortunately, it isn't just Scrooge or the Grinch who are intent on ruining Christmas.

Thieves are constantly on the lookout for opportunities and Christmas shoppers can provide easy pickings.

With thoughts of mince pies, Christmas parties and what to get your nan, Christmas shoppers can often be less vigilant with car safety as they get swept up in festivities.

According to AA statistics, around a fifth of car break-ins happen during the festive period, with thieves making away with newly bought Christmas presents.

Don't forget to stay vigilant when unloading your presents from your car when you get home, especially if you live on a city street. Annoying as it may be, make sure to lock your car every time you go back into the house.

Did you know?

  • Burglaries peak in December and January
  • One in five car park break-ins happen at Christmas time
  • Christmas day and Boxing Day have the least amount of burglaries.

Source: Days of the year most prone to burglaries — telegraph.co.uk/

To keep your Christmas presents safe while shopping, follow these tips:

  • Always make sure your shopping bags are out of sight by locking them in the boot. Never leave them in plain view on the seats.
  • High value items are the most sought after so leave these until last so they aren't left unattended. You can always ask retailers if you can collect your items later, that way you'll avoid lots of to-ing and froing to the car park which attract the attention of a potential thief.
  • Park in a well-lit space in a public car park, the busier, the better. The risk of having your goods stolen isn't worth saving a few pounds by parking unattended in a side street.
  • If possible, try and park within sight of a CCTV camera in the car park.
  • Always lock your car and reset your car alarm when you leave your car.
  • Report any suspicious activity immediately to shopping centre security.
  • Head home once you've finished your shopping, no matter how tempting it might be to treat yourself to a coffee or a bite to eat.
  • Keep your keys secure, either in a closed handbag or in a deep pocket. Keys displaying the brand on the fob make it easier for thieves to find your car.

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