Hastings Direct.

Important - Coronavirus update

In line with advice from the Government and the FCA, we now have a limited number of staff in the office and are working hard to enable more employees to work from home. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated, so make sure to check back regularly.

  • To help us prioritise urgent calls, please use our online services to manage your policy where you can. Please only call us in exceptional circumstances, as otherwise we may not be able to help you at this time.
  • If you have a car policy, you can change your address or vehicle, add or remove drivers, or make payments in MyAccount or the app.
  • You can also report a new car claim or get an update on your car's repair in MyAccount.
  • If you're worried about financial difficulties or you're using your insured vehicle or home differently because of Coronavirus and you want to update your policy, please read our Coronavirus FAQs about what to do next.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed.
  • If you do need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

How to protect your home against flooding

We're well into the midst of winter, which means we're also at risk from winter storms. High winds and heavy rain can cause flash flooding which could cause serious damage to your home.

It's a good idea to make sure you're prepared, so you can reduce the impact of the damage.

Find out if you're at risk

An river breaks it's banks.

The first thing to do is to check the area you live in. The Environment Agency's website has a guide detailing which areas are at risk over the next five days, plus any areas that flood regularly. This is particularly useful if you've moved into, or are looking to move to, a new area. You can also find out whether there are any flood warnings currently in place for your postcode.

If you register your details with Floodline you can get free flood messages for your area to your phone, email, SMS or fax.

How to prepare for an imminent flood

  • Sandbags can be used to block doorways, drains and other openings. Check with your local authority to see if they have any ready, otherwise speak to your local DIY store or builders' merchants to get your own supply. You'll need at least six sandbags to keep out 20cm depth of water for a standard door opening.
  • Take detailed photos of every downstairs room and its contents before any damage has occurred.
  • Move what you can upstairs to safety, particularly anything of value that you want to protect. As well as expensive items, don't forget about things with great sentimental value like family photographs.
  • Make sure you know how to switch off your gas, water and electricity supplies and pack an essentials kit that includes all your important documents (including insurance) and useful numbers, mobiles and chargers, emergency cash and credit cards, any medication, all your children's essentials and some basic clean clothing.
  • Make a plan with the people you live with about how you will contact each other and where you will go should you get separated.

If you have more time

There are more permanent things you can do to help reduce flood damage, such as:

  • Raising the height of electrical sockets to at least 1.5 metres above the ground.
  • Put airtight covers over all air bricks to prevent water coming into your property.
  • Replace all downstairs carpets with rugs or ceramic tiles, which are easier to clean or replace once the water has subsided.
  • Install some high mounted shelves to store family photos or treasured possessions safely.

Home insurance

You must have both buildings and contents insurance in order to be covered financially after a flood. Make sure to check this with your insurer before any bad storms hit.

Here at Hastings Direct, we pride ourselves on offering customers quality insurance for an extremely competitive price and you can save up to 20% on our combined buildings and contents policies.

Get a home insurance quote today and see how much you could save.

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