Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS or frontline health┬ácare worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

How to keep your garden safe and secure

As a nation we're keen gardeners, spending around £30,000 in our lifetimes on keeping our hedges trimmed and flowerbeds blooming. But it's not just the plants to think about, those of us with families or outdoor hobbies are sure to have plenty of tools, toys and sports equipment in our gardens too.

Garden flowers.

With so many valuable possessions to tempt thieves, it's important you have a good home insurance policy which covers your outbuildings and belongings, as well as inside your home.

Most burglars will only look for easy ways to get in, so taking a few simple precautions will help make your house and garden more secure and reduce your risk of being burgled. We've put together some tips on how to tighten up your security.


First impressions count and kerb appeal is a big deal in today's housing market. But expensive plants and garden ornaments are easy targets for thieves, so try to weight them down. Gravel is easy to install and is a great security precaution for any paths or driveways, as the noise helps to deter burglars.


Be sure to have lockable gates and safe, secure fences all the way around your property, especially if one side has public access. If you're not sure who's responsible for this check your deeds. You could also install outside sensor lighting and CCTV.

Did you know?

  • Thieves are more likely to steal garden furniture than credit or debit cards.
  • £4 billion of garden furniture, plants, paving stones and wildlife are stolen each year in Britain.
  • Garden gnomes account for 9.6% of all thefts.

Source: 10 ways to deter garden thieves — telegraph.co.uk

Sheds & garages

73% of UK homeowners have a garden shed, summerhouse or other outbuilding where they'll store thousands of pounds of bikes, tools, toys and sports equipment, often with little or no security. So make sure sheds are locked at all times, fit a battery-operated alarm and chain and padlock any expensive items.


Garden furniture is the most common thing to be stolen from outside a home, so use an ultraviolet pen to mark all your valuables with your name and address. Lock expensive items away in a secure shed or garage, or inside your home. Be particularly careful not to leave out ladders or tools that could be used to break into your house. A trellis leading to a window could also provide easy access to your house, so consider where you place things.

Buying insurance

Levels of cover can vary enormously so read your policy with care. Check items such as bicycles are included, or specified separately to make sure you don't end up out of pocket.

At Hastings Direct we pride ourselves on offering quality insurance at competitive prices. Our home contents policies cover garages and outbuildings, are Defaqto 5 Star rated and come with a range of benefits as standard.

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