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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

How to keep the spiders out!

There's a lot to love about the autumn; the colours, the crisp afternoon walks, the cosy nights spent by the fire.

A spider in a web.

But, it's also around this time every year where homes are invaded by hordes of unwelcome, eight-legged creatures. Yes, we're talking about spiders.

As we head into the shorter and colder days, the spider mating season begins. This means many of those invading arachnids are actually males looking for that special spider someone.

While some people are nonchalant about sharing space with creepy crawlies, many others would shriek at the sight of a spider scuttling across their floor. So, if you fit in the latter category, here are some top tips to banish spiders from your abode:

Did you know?

  • Only four spiders in the UK can bite hard enough to puncture human skin.
  • The false widow can produce enough venom to affect humans.
  • A bite from a false widow only causes nausea in rare cases.
  • A bite from a false widow usually just causes localised swelling and slight pain.

Source: What are the most DANGEROUS spiders in Britain? — express.co.uk

  • Use caulk to seal big gaps in closed doors and windows, and apply to wires, taps, cables and electrical components, as they all run to the outdoors.
  • Don't leave outdoor lights on as they'll attract flies, moths and other pests, in turn enticing spiders to come into your home looking for a tasty treat.
  • If you have a serious spider issue, consider removing vegetation close to your home and replanting it further away. Shrubs, trees and plants make perfect homes for spiders, but it's possible that they'll crawl into your house seeking warmth or food.
  • Keep your home spick and span, don't leave food or dirty dishes lying around, and regularly vacuum your floors and wipe down counters. A dirty house will attract pests, which in turn will attract spiders.
  • Vacuum spiders, webs and egg sacs as soon as you notice them. You can use a broom, but it's easier for spiders to escape between the bristles.
  • Lay down glue traps to catch jumping spiders and house spiders, placing them in dark corners, in wardrobes, underneath furniture, and near windows and doors. Obviously, this isn't going to help you get rid of spider webs and eggs, so you'll have to use the traps alongside other techniques.
  • Many homeowners have found that conkers are good spider deterrents. Place them in corners of your home and anywhere you regularly notice spiders; and pierce the conkers to release their odour.
  • If you'd rather find a more peaceful way of evicting them, the tried and tested glass and piece of card is best.

All information is correct at time of publication. Hastings Direct cannot be held responsible for any misinformation displayed.

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