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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

How to deal with sun glare while driving

Drivers have lots of hazards to deal with when they're out on the road. But there's one weather condition that can become a big problem this time of year: low-lying sun.

Glare from the sun can affect our visibility so much it causes temporary blindness – which, when driving, can be extremely dangerous. Here's some advice to help you prevent and deal with sun glare.

Sun glare.

How to prevent sun glare

There's no way to prevent sun glare altogether, but there are two main ways to minimise it as much as possible:

Wash the windows

As dust and dirt intensifies glare, clean your windscreens and windows inside and out. Use a quality car wash soap on the outside, hosing the glass down with water before and after, then dry with a clean cloth and finish off with a decent window cleaner. Apply the window cleaner to the inside of the windows after dusting them, drying with scrunched newspaper to prevent smearing.

Replace wipers

Ideally, wipers should be replaced once a year, or as soon as they start to leave a smear or squeak. If your wipers are relatively new, clean them by lifting the blades from the screen and wiping them over with a damp cloth. If the dirt isn't budging, use some vinegar (but don't get any on the paintwork). Now's the time to check your screen washer fluid's topped up too.

How to drive in low sun

If you find yourself regularly dealing with sun glare, investing in a pair of polarised sunglasses will help to limit its impact and protect your eyes. You should, of course, also use your sun visor – though that won't always reach your line of sight if the sun is low. If you're dazzled, you should:

Slow down

Slow your speed as soon as possible, but don't slam on your brakes as drivers behind you many also be dazzled by the sun.

Widen the gap

Leave a wider gap between you and the car in front, as this will give you more time to react if other drivers suddenly brake.

Be extra mindful of road users

In reduced visibility, cyclists and pedestrians may be more difficult to spot, so be extra aware of your surroundings.

Use your headlights

If visibility is particularly poor, switching on your headlights will make your presence known to other road users.

Follow the road markings

Road markings are a useful guide, glare or no glare, but can be particularly helpful when your vision is temporarily impaired.

Find an alternative route

If sun glare is a real problem on your commuting route, consider finding an another route that doesn't see you driving directly into, or away from, the sun as much. For the sake of a few extra minutes, it could make your daily journey that little bit safer.

These tips will help you to stay safe behind the wheel the next time you find yourself dealing with sun glare. So, too, will taking out quality car insurance – get a competitive quote with Hastings Direct today.

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