Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS or frontline health┬ácare worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

How to beat driver fatigue on long journeys

According to the Department of Transport's THINK! campaign, nearly a fifth of accidents on major roads are sleep-related.

A sleepy driver.

Crashes involving drivers falling asleep tend to be high-speed crashes, as drivers don't brake before crashing, resulting in a high risk of death or serious injury.

But it's not just falling asleep at the wheel that's a risk. Drowsy driving can be as dangerous as drink driving as motorists share many of the same impairments, such as difficulty focusing and slowed reaction time.

So, how can you beat driving tired?

In a study by road safety charity Brake and Cambridge Weight Plan, one in eight drivers admitted to nodding off at the wheel for a period of 2-30 seconds. That equates to 4 million people falling asleep while driving. To make sure you beat driver fatigue:

Did you know?

  • The most common time to fall asleep behind the wheel is between 2:00am–6:00am
  • The body clock also dips between 2:00pm–4:00pm making you feel tired
  • A micro sleep of just six seconds could mean you travel 200 meters on the motorway
  • Make sure you have plenty of rest before you set off, especially if you're driving early in the morning. It's recommended drivers have at least seven to eight hours of sleep. While this advice might seem obvious, research revealed driving on less than five hours can result in drivers having a one in 10 chance of staying awake on a long journey.
  • You should plan your journey before you set off to allow enough time to take breaks of at least 15 minutes every two hours or as soon as you start to feel tired or lose concentration.
  • Find a safe place to stop if you start to feel tired on your drive. Research found having a 15-minute nap is more effective at reducing driver fatigue than getting out and stretching your legs.
  • For a short-term solution, have a caffeinated drink. Allow the caffeine time to kick in by drinking it before taking a 15-minute nap.

Also remember the time of day can increase your risk of driving tired as your body clock reaches a natural dip.


All information is correct at time of publication. Hastings Direct cannot be held responsible for any misinformation displayed.

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