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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Horses on the road – top safety tips for drivers

With 3.5 million horse riders regularly taking to the UK's roads, it's likely you'll come across one when out on your travels one day – particularly if you're driving in the countryside. For some drivers, it can be a nerve-wracking experience, as you can never really tell how a horse is going to react.

So, with National Equestrian Safety Day taking place on 25th March, there's no better time for you to brush up on your horse safety knowledge. Here are some top tips on how to stay safe and feel confident when you next encounter a horse on the road.

Your responsibilities as a driver

Horses on the road.
Photo Credit: Maria Eklind Flickr via Compfight cc

Horses can be spooked by loud noises and sudden movements, like a bird flying or dog barking, and even experienced riders may find it tricky to calm them down. So, slow down as soon as you spot a horse, leave plenty of space when passing, and avoid doing anything that could startle them, like beeping or revving your engine.

Also, look out for gestures from the rider: they know their horse and might signal you to slow down or stop if they sense their animal is unsettled. Often, riders will 'pull in' to the side of the road and allow you to overtake safely – but if they don't, be patient and avoid taking unnecessary risks.

Responsibilities for horse riders

The Highway Code says riders should wear light-coloured or fluorescent clothing during the day and reflective clothing at night or in poor visibility. They should keep to the left and obey traffic flow signs in one-way streets.

Nervous horse? Sometimes riding with more experienced horses can help. That said, you should never ride more than two side-by-side, and make sure you ride single file on busy or narrow roads. Roundabouts should be avoided, as horses find them challenging to navigate.

Long or large vehicles and horse carriages

Long, large or unusual vehicles are most likely to spook horses, so if you drive one, allow lots of space when passing and move extra slow. Meeting a big vehicle could make the rider anxious about how their horse will react, which in turn may make the horse more nervous.

If you meet with a horse-drawn carriage on the road, the same rules apply. But bear in mind that the carriage is as long as a car and then there are horses in front, so it'll be twice as long. Carriage drivers will often use hand signals to warn you – pay close attention and only overtake when there's plenty of time and space to do so.

5 quick tips

  • Slow down as soon as you spot a horse.
  • Be prepared to stop.
  • Avoid loud noises and sudden movements.
  • Allow plenty of room for overtaking.
  • Watch out for the rider's signals to slow down or stop.

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